Republic of the Philippines

Department of Education
Region XII
Kidapawan City Division
JUAN L. GANTUANGCO SCHOOL OF ARTS AND TRADES
Sikitan, Kidapawan City

D A I L Y L E S S O N P L A N

School JLGSAT Grade Level Grade 12 TVL

Teacher Joan F. Sernicula Learning Area Food and Beverage Services
Date & Time April 01, 2024 Quarter 2nd Semester
9:45-10:45
10:45-11:45

I – OBJECTIVES
A.Content Standards B.Performance Standards C.Learning Competency/ies
The learner demonstrate The learner: LO.1. Welcome and Greet Guests
understanding of concepts 1. Demonstrates the proper way of 1.1 Acknowledge guests as soon as they arrive.
and principles in receiving customers. 1.2 Greet guests with an appropriate welcome.
welcoming guests and 2. Manifest prompt awareness to 1.3 Check details of reservations based on
taking food. customers’ needs in terms of established standard policy.
advanced service reservations, and Objectives:
respond positively to the workable  Identify the procedures in welcoming and
terms and conditions as requested. greeting the guests.
II – CONTENT WELCOMING AND GREETING GUESTS
III – LEARNING RESOURCES
A. References
1. Teacher’s Guide Page/s:_103-107__2. Learner’s Materials Pages:103-107 ___3. Textbook Pages:103-107 __4. Additional Materials
from Learning Resources (LR) portals: ____
B. Other Learning
Internet
Resources
IV.PROCEDURES
Preliminaries: Teacher’s Activity Student’s Activity
Prayer: Requesting everyone to stand up for our prayer. Thank you Lord may you guide us in
Any volunteer for our prayer? our class today. In Jesus name,
Amen. Amen
Greetings: Good morning class! Good morning ma’am.
You may now take your seat.
Checking of I have here paper all you need to do is to write down your names for Yes ma’am.
Attendance: your attendance.
Passing of Class, kindly passed your assignments if we have. Yes ma’am
Assignments:
Setting of Classroom What are the classroom standard? Sit properly
Standards: Listen Attentively
Raise your right hand if you want to
Thank you class, now can I expect it from you? answer.

Yes ma’am
Review:
What are the basic things we need to know in folding and changing  Make sure that table cloth
table cloth? is clean in changing.

Motivation: PINOY HENYO! Sky Blue

Sikitan
Direction: The class will be divided into two groups. The teacher will Shoulder
say have a category (name, things, parts of the body, color). Pres. Rodrigo Duterte
Balde
Tounge
Yellow green
Ma’am Geraldine

Activity:
  Serving food ma’am
What have you observed in the pictures?  Yes ma’am
Have you experienced dining in a restaurant?  A warm greeting from a
What have you observed when you entered a restaurant? server.
Analysis: WELCOMING AND GREETING THE GUEST

-It is important to properly welcome and greet guests this may affect their
dining experienced. The guests might not dine at the restaurant again if you
do not treat them properly.

The person who welcomes or greets guests in the restaurant is called a

receptionist. They are also known as a host or hostess. A receptionist should
be well groomed and be present at the entrance of the dining room or
restaurant.

Points to remember in Welcoming Guests

1. When guests arrive, open the door. Walk towards the guests, make
pleasant eye contact and welcome them with pleasant greeting. Address
them with the appropriate greeting for the time of the day.
Good morning, good afternoon, good evening.

2. Use the guest’s name when known. Try to call the guest by name:
e.g., “Good morning Mr./Mrs.___, how are you? Or Welcome to (name of
restaurant), Mr./Mrs. (name of the guest).

3. Be aware of the guests as they come into the dining room or restaurant. If
you are still busy with another guest, acknowledge the new guest by making
eye contact and saying,” I will be right back with you,” or a simple hand
gesture or smile. It is important that guests are acknowledging right away
avoiding embarrassment on the side of the customer. Also, by recognizing
them immediately, you have made them feel important.

4. Extend assistance to the guests as much as possible. Ask if they need

assistance (e.g. folding umbrellas, removing the coat). Helping guests
creates a welcoming atmosphere.

5. Check for any reservation. Politely ask if they have a reservation. If they
do, ask the guest’s name and guide them to the reserved table. Make sure
their table is prepared in advance.
If the guest has no reservation, ask how many are dining and ask their
preferred section in the dining room/restaurant (e.g., smoking or non-
smoking, near the window, corner table) and also ask them to wait while you
check on the table’s availability. In case there is no available table, politely
inform the guests and ask them if they can wait for a while at the lounge. Be
honest about the length of the waiting time or period to avoid any bad
impression from the guests.

Do not walk too fast when leading the guests to their table. Say to the guest:
“This way, Madam/Sir” with palms open. Walk a little ahead when escorting
them to their table. Then, assist them until they are seated.

6. Pull the chair out for the guest (ladies first). Then, endorse the guest to the
captain waiter.
Application: Direction: The class will be divided into 2 groups. Each group will
have a role play of the following scenarios in a restaurant. Perform
the role of a restaurant hostess/host as you welcome and greet
guests in the following situations.

Situation 1:
Mr. and Mrs. Sante will celebrate their wedding anniversary. They
decided to have a simple dinner party with their family and close
friends at Angel’s Restaurant. They made reservations via telephone
two days before the party.
Situation 2:
A group of four young professionals decided to dine in at JMF
Restaurant. They made no reservations. Unfortunately, there was no
available table when they arrived at the restaurant.
RUBRICS:
Excellent Very Satisfactory Needs
(5 pts) Satisfactory 3 pts Improvement
(4 pts) 2 pts
Guests are
 acknowledged as soon
as they arrive.
Guests are greeted
with an appropriate
welcome.
Details of reservations
are checked based on
established standard
policy.
Abstraction:
What are the traits that a receptionist should have?  He/she must greet the guests
Why is it important to welcome and greet guests? with enthusiasm and be
How would you handle guests who come in without any reservations respectful at all times.
and ask for the possibility to wait for a table?  To have a good impression.
 Talk to them politely.

Evaluation: Directions: Read each questions and identify the correct answer in
welcoming and greeting the guests. Write it in a ¼ sheet of paper.

1. You are the assigned receptionist in the restaurant. A male

customer is coming as the first customer on that day. What will you do B
first?
a. Approach the customer and lead the way to his table.
b. Open the door and greet him with a pleasant smile.
c. Welcome him with a smile and call a waiter.
d. Wave your hand and point where to go.
2. Which of the following should be done prior the arrival of a B
customer who has made a reservation?
a. Place the food on the table.
b. Prepare the table.
c. Prepare the food.
d. Cook the food.
3. Which of the following is appropriate to say if the customer has no B
reservation?
a. May I know how many we are expecting, Sir/Ma’am?
b. Table for how many persons, Sir/Ma’am?
c. How many are you, Sir/Ma’am?
d. Table for two or three.
4. Which of the following is the list of all the food and drinks being C
presented to the guests for their choice?
a. Electronic tablet order
b. Order slip
c. Menu
d. POS ( point of Sale)
5. What kind of food will you offer to a customer who is in a hurry to D
take his or her lunch because of a very important appointment to
attend to after a very short break?
a. Highly profitable food
b. Ready to cook food
c. Specialty for the day
d. Ready to serve food
Assignment: Direction: Write it in a ¼ sheet of paper.
What is Russian, American and Family or English table service?

Prepared by: Checked by:

Joan F. Sernicula Geraldine C. Coles