POA FOR

AMAZON TO AMAZON
DROPSHIPPING POLICY
VIOLATION

COPIED
Dear Amazon Performance Team

I am reaching out in response to my appeal to provide more information on our

alleged Drop Shipping Policy Violation.

Root cause(s) that led to the Drop Shipping Policy violations.

Our account is at risk of suspension due to Amazon’s Drop Shipping policy

violation, one of our new employee sent order to the customer bought from
Amazon Business Prime which is clearly prohibited under Amazon’s Drop
Shipping policy.

Our new employee was not aware that he is violating Drop Shipping policy. Upon
investigation, our concerned employee informed us that we ran out of stock few
products. So he Drop Shipped from Amazon Business prime to deliver product to
the customer on time and keep customer happy and satisfied.

We understand, we should fulfill orders directly from our store and using our own
packing with our own store name. We regret that due to our employee’s
unawareness, we unintentionally violated Amazon’s Drop Shipping policy and
working hard to prevent such violations happened in the future.

Actions you have taken to resolve the Drop Shipping Policy violations.

We have implemented following steps to prevent Drop Shipping Policy violations

in the future.

We have started staff training, provided them material of Drop Shipping policy
provided by Amazon. Link https://sellercentral.amazon.com/gp/help/G201808410.

We have strictly instructed our employees not to Drop Ship from Amazon
Business Prime or any other vendor.
We have ordered in bulk quantities of our products to putting certain inventory at
reserve, so we could not get out of stock.

Steps you have taken to prevent future Drop Shipping Policy violations.
We are working to implement new inventory application (QuickBooks) to track
and efficiently manage inventory stock. So in the future we would not run out of
stock and keep inventory level at certain level. This inventory management
application would provide us visibility of inventory level at real time. And if
inventory level is dropping we would update our Amazon Seller Central account
accordingly.

We accept that mistake is at our end and going forward we would make sure not to
Drop Ship items from any third-party vendors including Amazon business prime. I
assure you we would fulfill orders directly from our warehouse to our valued
customer with tracked delivery service.

Our employees are now well aware about Amazon Drop Shipping policy and
would strictly follow Amazon Drop Shipping policy guidelines.

Please accept our apologies and allow us to continue our business on Amazon
Seller Central.

Thank you so much for your understanding!

Best,
NAME
STORE NAME