Dropshipping violation voilation Appeal ( 2nd format)

Dear Seller Performance,

I am a principal of the Amazon seller account “ACCOUNT NAME” and I am writing because my account got suspended d

Root Cause of the Issue:

At the beginning we sent we have sent all the products to FBA as per Amazon best selling plan but
after a few
after few months we decided to ship the products from our home. home along
We had also hired a third-party to handle shipping for a s

However, the third-party shipping company used drop shipping to deliver these orders to customers causing Amazon to ide
This was also resulting in ourresulting our
Shipments for some of our recent orders have been confirmed prior to handing t

On the other end some of customers was got items directly from stores which is also count as Dropshipping policy violatio

We were unaware the third-party’s shipping practices were prohibited, and they occasionally purchased products from onli

Now we thoroughly studied the studied about the

Amazon Dropshipping policy mainly on the below mentioned grounds.
Be the seller of record of your products;
Identify yourself as the seller of your products on all packaging slips and other information included or provided in conn
Be responsible for accepting and processing customer returns of your products;
Comply with all other terms of your seller agreement and applicable Amazon policies.

The actions you have taken to resolve the issue

The Actions we have taken To Resolve the Issue:
We have completely removed the 3rd removed 3rd
party shipping process which caused this violation and adopt
only the FBAonly FBAand seller-fulfillment model. We have immediately canceled cancelled

all the contracts with our 3rd party shippers and we have decided to ship the entire product from our warehouse and we

send to send it to Amazon and we’ll send our inventory to Amazon.

• We have retrained our entire staff on all of Amazon policies as well as the proper shipping techniques to ensure there are
• As stated earlier, we now use Fulfillment by Amazon to conduct our deliveries directly to customers.
• This will ensure that our products are safely stored and inspected inspecting
in Amazon’s Fulfillment Centers before sending them to the customer.
• We contacted each complaining customer in order to rectify each of their orders
• We have a designated employee specifically review each order to ensure all orders are shipped on time and before shipm
• This additional review ensures complete compliance;
• This same employee contacts each customer after the tracking number has confirmed the order was received to ensure the
• If the customer is not satisfied, we either provide a new product or give them an immediate refund;
• We go through our catalogcatalogue
and verify the products in our inventory are in compliance with Amazon’s policies

I am a principal of the Amazon seller account “ACCOUNT NAME” and I am writing because my account got suspended due to Amaz
• This process ensures all current and future products within our inventory are fully in compliance with
Amazon’s policies.

The steps you have taken to prevent the issue going forward
The steps you have taken to prevent the issue going forward:

We are changing our model to FBA (Fulfillment by Amazon) like before and already have started packing the
products to ship to FBA. We are sending our 50% inventory in FBA and manage 50% inventory using seller-
fulfillment business model (till not fully migrate to the fulfillment by Amazon).This will provide a clear system
for shipping products to customers and the FBA model will continue making our customers satisfied by
providing top notch service while abiding by the policies enlisted.

• We have retrained our entire staff on all of Amazon policies as well as the proper shipping techniques to
ensure there are no shipment confirmations prior to sending the package to the carrier;
• As stated earlier, we now use Fulfillment by Amazon to conduct our deliveries directly to customers.
• We’ll make sure that we will only confirm confirmed shipment when we actually hand handled the product to
the carrier to deliver it to the customer.
• We no longer have online retailers or third-party companies ship directly to consumers

• We have completely removed the 3rd removed 3rd party shipping process which caused this violation and
adopt only the FBA only FBA and seller-fulfillment model.
• We have immediately canceled cancelled all the contracts with our 3rd party shippers who is not comply
with Amazon policies.
• We have revamped our entire business model to ensure we follow each of the mentioned criteria;
o Be the seller of record of your products;
o Identify yourself as the seller of your products on all packaging slips and other information included or
provided in connection with them;
o Be responsible for accepting and processing customer returns of your products;
o Comply with all other terms of your seller agreement and applicable Amazon policies.

• We have retrained our entire staff on all of Amazon policies as well as the proper shipping techniques to
ensure there are no shipment confirmations prior to sending the package to the carrier
• As stated earlier, we now use Fulfillment by Amazon to conduct our deliveries directly to customers.
• This will ensure that our products are safely stored and inspected inspecting in Amazon’s Fulfillment
Centers before sending them to the customer.
• We contacted each complaining customer in order to rectify each of their orders
• We have a designated employee specifically review each order to ensure all orders are shipped on time
and before shipment confirmations and tracking numbers are provided to Amazon customers;
• This additional review ensures complete compliance;
• This same employee contacts each customer after the tracking number has confirmed the order was
received to ensure the customer received the product and is satisfied with their purchase;
• If the customer is not satisfied, we either provide a new product or give them an immediate refund;
• We go through our catalog catalogue and verify the products in our inventory are in compliance with
Amazon’s policies before fulfilling orders. However, if any of the products aren’t in compliance with Amazon’s
policies, we remove them from our inventory.
• This process ensures all current and future products within our inventory are fully in compliance with
Amazon’s policies.

Sincerely.
NAME

COMPANY NAME