Service Advisor

Mahesh Swami
+91-8446289553 — maheshswami9552@gmail.com

Objective
To utilize my knowledge, skills & ability towards the growth of an organization that provides ample
opportunity to learn and to contribute. A Service Advisor plays a pivotal role in automotive service
centers by acting as the primary point of contact for customers. They are responsible for providing
excellent customer service, addressing customer concerns, scheduling vehicle maintenance and repairs,
and ensuring efficient communication between customers and service technicians.

Educational Qualification
Degree College University Year
I.T.I.(Fitter) Government ITI Aundh,Pune Delhi Board 2017
S.S.C Baburaoji Gholap Jr. College and High SSC Maharashtra Pune Board 2014
School, Sangvi Pune

Experience
Fitter — Dec 2017 - Dec 2018
Wilo Pumps Pvt. Ltd.
Description: Pump Assembly, Pump Testing, Inspection.

Service Advisor — June 2019 - Aug 2023

Tilak Motors
Description: A Service Advisor is responsible for delivering exceptional customer service and managing
the service needs of vehicles in an automotive dealership or repair facility. This role involves interacting
with customers, assessing vehicle issues, providing service recommendations, scheduling appointments,
and coordinating service activities with technicians.
⋄ Customer Interaction
⋄ Vehicle Assessment
⋄ Service Recommendations
⋄ Cost Estimation
⋄ Appointment Scheduling
⋄ Service Updates
⋄ Quality Assurance
⋄ Parts Management
⋄ Documentation
Car Technician — Sept 2022 - Mar 2023
Express Service
Description: A Car Technician is a highly skilled and knowledgeable professional who specializes in
diagnosing and repairing automotive vehicles. They are responsible for inspecting vehicles, identifying
mechanical and electrical issues, performing repairs and maintenance, and ensuring vehicles meet safety
and performance standards.skilled professional responsible for inspecting, diagnosing, repairing, and
maintaining various types of vehicles, including cars, trucks, and SUVs. They play a critical role in
ensuring the safe and efficient operation of vehicles
⋄ Vehicle Inspection
⋄ Diagnosis
⋄ Repairs

⋄ Maintenance
⋄ Parts Replacement
⋄ Testing and Quality Control

⋄ Customer Communication
⋄ Documentation

Profile Summary
Dedicated Service Advisor with 4+ of experience in the automotive industry, specializing in providing
exceptional customer service and facilitating seamless communication between clients and technicians.
Adept at diagnosing vehicle issues, recommending maintenance and repairs, and ensuring timely and
accurate service delivery. Proven track record of achieving high customer satisfaction ratings through
effective problem-solving, clear communication, and attention to detail. Strong commitment to main-
taining a safe and organized service environment. Eager to contribute expertise to a dynamic team and
support the success of the service department.

Personal Information
D.O.B: 07th November 1997
Address: Kavde Nagar Lane n. 4, Pimple Gurav, Pune 61
Languages: English, Hindi, Marathi, Kannada
Strengths: Hard Worker, Optimistic Attitude, Adaptable and Passionate to acquire knowledge.

Declaration
I hereby declare that the above-written particulars are true to the best of my knowledge and belief.

Signature of Candidate
(Mahesh Swami)