Education

Indrasena Ediga
Sri Venkateswara
University An ITIL & Project Management Expert
2004 - 2006 • Email: indu3e@gmail.com
MBA
Specialized in IT & Marketing
• Phone number: +91 9986264594
• Address: Flat No E229, Brigade Bricklane, Kogilu Main Road,
Sri Krishnadevaraya Bangalore – 64
University

2001 - 2004 Experience

B. Sc. Computers
Specialized in Mathematics,
Senior Program Manager
Statistics and Computers
Khoros India Pvt Ltd, 01/2022 - 01/2024
Skills
• Defining the strategic plan and getting alignment from the
• ITIL leadership.
• Project Management • Managing and motivating the cross functional teams (Project
• Agile Managers, Product, dev teams & architects) to accomplish a shared
• SAFe Agile goal.
• DevOps • Working with customers across the globe to deliver customized
solutions and drive production releases.
• Product Management
• Managing customer contracts from Ideation to Launch.
• Stakeholder
• Triaging and resolving customer incidents as per the agreed SLAs.
Management
• Measuring and communicating the impact of programs to the
• Service Now, Jira,
leadership.
Confluence

Sr Project Manager
Hobbies
Walmart India Pvt Ltd, 12/2019 - 12/2021
• Badminton
• Yoga • Lead programs from E2E for platform upgrade, new vendor
• Travelling integrations, data migrations & decommission projects.
• Music & Movies • Working with stakeholders to assemble project teams, identify
appropriate resources needed and assign roles & responsibilities.
• Assessing the project risks, anticipating bottlenecks, make necessary
tradeoffs by providing escalation management as appropriate.
• Managing vendor contracts and ensuring smooth project execution.
• Triaging and resolving the support incidents in a timely fashion.
• Drive production releases across the teams.
Agile Program Manager
Wipro India Pvt Ltd, 04/2018 - 12/2019

o Managing E2E project management activities for Philips, Health Systems projects.
o Managing the scrum teams and ensuring quality & process adherence.
o Ensuring that all the scrum ceremonies are scheduled & management in each sprint.
o Identify & escalate issues & risks to the appropriate stakeholders.
o Managing the customer stakeholders and reporting the project’s status on a weekly basis.

ITSM Senior Consultant

Dell Internation, 07/2016 - 3/2017

o Managing the ITSM Process activities across the technical environment along with internal and external
stakeholders.
o Working with service transition teams to ensure that the new or enhanced services are transitioned to the
production environment without any errors and open defects.
o Escalating issues and risks to the appropriate stakeholders.
o Chairing the weekly CAB meetings and facilitating the sign off for production changes.
o Provides management reports on release progress.

Service Delivery Manager

Capgemini India Pvt Ltd, 11/2013 - 06/2016

o Managing the ITSM teams to help deliver the services as per the agreed targets.
o Working with service transition teams to ensure that the new or enhanced services are transitioned to the
production environment without any errors and open defects.
o Chairing the weekly Change Advisory Board meetings and facilitating the sign off from client for all changes
before they are approved and deployed.
o Making sure communication of all change and release to the IT teams effectively.
o Hosting and chairing the daily scrum call – ensuring seamless deployment of all planned releases.

Consultant – IT Service Management

Oracle India Pvt Ltd, 02/2012 - 11/2013

o Managing the Transition and Operational process activities across the technical environment along with the
internal and external stakeholders.
o Managing major incidents – ensure they are diagnosed and escalated as appropriate.
o Making sure accurate and timely communications are delivered to the IT support teams during major
incidents.
o Chairing the weekly Change Advisory Board meeting and providing approvals for the changes.
o Management information reporting.

Change & Incident Manager

Khoros India Pvt Ltd, 03/2011 - 02/2012

o Performing all aspects of ITSM best practices for Change & Incident Management.
 o Chairing CAB & ECAB meetings and coordinating with the Change implementations.
o Hosting & Chairing the Major Incident Review meetings – Where Incident resolutions are planned by the
appropriate stakeholders and IT support teams
o Preparing and distributing Management Information Reports to the respective stakeholders and teams.
o Provide Incident trends to the problem management to proceed with the problem resolution for permanent
fix.

Change & Incident Manager

Oracle India Pvt Ltd, 02/2007 - 03/2011

o Deliver ITSM solutions based on People, Partners and Processes.

o Follow up on ITSM Process KPI’s.
o Management information Reporting.
o Mentoring new joiners.
o Preparing & distributing monthly roster for the team.