Dear Mr Or Ms

I am writing to thank you and your staff for the exceptional service your company provide in resolve the
issues we encountered with the new computer we recently purchased

When we discover that some of the compute were not functioning properly, we were concerned about the
potential disruption to our work. Luckily, your company quickly resolve the problem by offered new items
and engineer to repair computers. I want you to know how much we appreciated your work. Your staff
sorted out the problem very quickly, help desk staff really friendly and knowledgeable. One week later, your
customer service proactively contacts with us to confirm the computer can work properly. The quality of
your products and the exceptional service we received have proved our decision to choose your company
as our supplier.

We will certain use your company again in the future and have already recommendations you to other
business contacts.
I would like to thank you and your staff once again and I look forward to working with you in the near
future.

Kind regards,