l FACT SHEET l
nGenius Enterprise Performance Management for the
Retail Banking Industry
Large, progressive retail banks looking to add
or modernize technology services for their
customers have migrated to omni-channel
banking, centralized data centers, hybrid
cloud and hybrid work environments. New
projects are underway to increase efficiency
and reduce costs. Banks adapt to an ever-
changing payment landscape, always with
the goal of improving online service offerings
and experience quality for customers. At
the same time, companies in the banking
industry must continually be mindful of
regulatory changes and increasing security
standards to meet compliance.
To support both their customers and their
own business resources, institutions’ IT
organizations are tasked with managing
always-on responsiveness for a myriad
of network, application, and Unified
Communications & Collaboration (voice,
video, messaging) platforms across multiple
data centers, regions, and even continents.
ENT ERPRISE
Whether a customer is looking to
complete a critical call for examination of
a transaction or requesting a quote for a
new mortgage or car loan, IT teams must
manage complex application environments
to support the business. High performance
is required to support all facets of the
business, from headquarters to remote
offices, and contact centers interacting
directly with customers. Compliance with
security requirements must constantly be
met, and customers and employees expect
high-quality digital experience.
“Supporting retail banking
customers has completely
pivoted to now be digital first,
which means digital customer
experiences will define the
institution’s future success.”
- Marc DeCastro, Research Director,
IDC Financial Insights.1
1
https://www.idc.com/getdoc.jsp?containerId=US48061122
The network environment for retail
banking includes legacy and leading-edge
communications platforms to simply conduct
business, and includes email, mobile,
chat, Web, cloud, UCaaS, voice, and video
streaming. The banks also rely on industry-
specific applications such as applications
that support branch bank connectivity,
on-line banking, mobile apps, deposits
and withdrawals, loan origination software,
financial planning, account management,
currency exchange, and inter-bank transfer.
Innovative technology applications are
likewise transforming institutions’ internal
operations, such as bank transfers, internal
security, and compliance. Additionally,
developments to support customers, like
the automation of virtual teller services, and
the growth of mobile apps, are easing the
execution of transactions and the security
of doing so from a variety of platforms.
This also presents new challenges for IT
organizations.
Alongside supporting application innovations,
banking IT teams must ready their
organizations to capitalize on the potential
economic and operational efficiencies of
cloud transformation (public, private, hybrid
cloud environments) and virtualization, while
maximizing and securing wireless and legacy
network elements. Digital transformation can
pose a business disruption, as institutions
look to add new services based on deploying
analytics driven by artificial intelligence (AI)
and specialized banking applications.
All the while, those collective technology
advancements are occurring in a hyper-
competitive banking environment already
disrupted by business concerns (acquisitions
and mergers, interest rates, etc.), and
marketplace changes driven by ever-
changing regulatory standards – including
SEC Regulations, FDIC Regulations, CRA
Regulations, compliance with the Sarbanes-
Oxley Act (SOX) and Gramm-Leach Bliley Act,
and Federal Reserve rules PCI DSS Standards.
 l FACT SHEET l nGenius Enterprise Performance Management for the Retail Banking Industry

Our Approach Our Solutions provides monitoring of the bank’s SaaS

infrastructure (service availability of public
While the very nature of the retail banking Banks benefit from the solutions NETSCOUT
cloud, VoIP, and networks), network
business is based on securing transactions delivers to support wired, wireless,
infrastructure (network device availability
and accounts, it is imperative that the cloud, and virtual network services and
and health), and server infrastructure (server
technology underpinning continuous infrastructure elements.
availability and health) environments.
business operations is safeguarded by a
performance management solution that For the wired environment, the
provides end-to-end visibility of all networks, nGeniusONE® solution delivers unmatched Our Value to Banking
applications, and Unified Communications & capabilities that ensure the reliable and Organizations
Collaboration (UC&C) elements. NETSCOUT® uninterrupted delivery of critical banking
NETSCOUT performance management
performance management solutions provide applications, network, and UC&C services,
solutions enable the IT organizations of
proactive end-through-end visibility and ensuring they do not experience process
Financial Institutions to:
analysis of integrated business services delays or quality issues.
throughout the distributed environment, • Proactively manage complex UC&C
Using one cohesive, consistent set of
from remote users to corporate offices, and systems to improve the quality of
analytics and views, based on one common
into the cloud. converged voice, video, and messaging,
database of ASI smart data, the nGeniusONE
as this experience may represent the
NETSCOUT solutions address the need for platform improves communication and
only “live” contact for the customer,
real-time performance, using high quality collaboration across the different functional
and a significant outbound marketing
metadata based on our patented Adaptive IT groups at an institution. This solution
opportunity.
Service Intelligence® (ASI) technology, provides robust, comprehensive visibility.
• Ensure efficient customer account access
which leverages wire data to provide the
NETSCOUT’s nGenius Enterprise ® through banking Web portals, mobile
most robust information source available
Performance Management solution extends applications, and other methods for
to assure service delivery by measuring
service triage capabilities to cloud, SaaS/ transactions and inquires.
the actual transactions and dependencies
UCaaS, and client edges, delivering proactive • Maintain high availability and optimal
of the service. Leveraging ASI smart data,
network, application, and user experience performance of mission critical services
NETSCOUT performance analytics represent
management. This is possible through the integrating with outside partners and
the industry-leading standard for scalability
unique combination of monitored real-user vendors, such as CRM, commercial and
and ease-of-use, enabling proactive service
traffic packets and packets from synthetic personal business customers, and Help
triage to maintain high performance of the
transactions for early warning of emerging Desk solutions.
institution’s converged network, application,
issues, single pane of glass views, dashboards, • Assure digital employee experience with
and UC&C environment.
and logical workflows in nGeniusONE. consistent, business transaction testing of
InfiniStreamNG® appliances provide smart applications in hybrid cloud, data centers,
nGenius Enterprise Performance
data from continuously monitoring the service and over SaaS and UCaaS services.
Management provides IT Managers real-
delivery environment to identify performance • Structure multi-channel “Big Data” analytics
time performance visibility into the digital
issues and provide insight into network- to optimize customer touch points and
experience of the distributed workforce,
based security threats, helping teams to obtain reports for regulatory compliance.
particularly in branch bank offices, and
quickly resolve issues that can cause business
throughout the modern enterprise to • Implement and migrate to digital
disruptions or impact user experience.
maintain business continuity, ensure transformation initiatives with confidence,
application performance, optimize including AI projects gathering analytics
employee productivity, and protect about client behaviour.
customer engagements. This solution • Provide network capacity and performance
provides robust, comprehensive visibility analytics to regional and remote branches
via ASI ‘smart data’ for integrated, smarter for quality performance today and to plan
analytics from nGeniusONE. for future needs based on past trends.

In meeting banking and financial institution’s

infrastructure performance management
requirements, our nGenius®PULSE solution

Corporate Headquarters Sales Information Product Support

NETSCOUT Systems, Inc. Toll Free US: 800-309-4804 Toll Free US: 888-357-7667
Westford, MA 01886-4105 (International numbers below) (International numbers below)
Phone: +1 978-614-4000
www.netscout.com

NETSCOUT offers sales, support, and services in over 32 countries. Global addresses, and international numbers are
listed on the NETSCOUT website at: www.netscout.com/company/contact-us

© 2023 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT logo, Omnis, Guardians of the Connected World, Adaptive Service Intelligence, Arbor, ATLAS, InfiniStream,
nGenius, and nGeniusONE are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Third-party trademarks mentioned are the property of their respective owners.
EFS_032_EN-2301 10/2023