Competency Grid
Sl # Competency FBE (1)
Does not plan, delivers
1 Planning and organizing
behind schedule always
Is rigid in approach, does
Oral and written not gain acceptance,
2 handles differences
communication unable to communicate
with clarity; poor listening
Procrastinates. Averse to
3 Decision making
deciding
Does not identify and
summarize the problem, is
confused or identifies a
Critical thinking, problem different or inappropriate
4 problem; Is able to identify
solving problem; Overlooks or
underestimates problems
until they’ve become major
issues
Avoids communicating to
5 Customer focus customer even when
needed.
Delivers unsatisfactory
Result orientation /
6 results. Never focuses in
execution
improvement.
BE (2) ME (3) EE (4)
Prepare simple plans and Plans, organizes resources
Prioritizes, anticipates, logical
delivers on time simple judiciously and communicates
in what to do when.
projects progress every now and then.
Speaks clearly, makes Brief in speaking or writing
Presents ideas persuasively,
efforts to show the but with great impact. Makes
benefits. Asks relevant others listen with clarity in
effectively. Tries to listen well
questions communication
Very clear and decides with
Wanting to decide, many a Very rational in making conviction. Unwavering once
times impulsively decisions. Timely in deciding decided. Able to logically
explain to others too.
Identifies the main problem
Generates average
and subsidiary, embedded, or
solutions to problems that Comes up with creative
implicit aspects of the
could yield far more strategies; Judges pros and
positive results if cons, shows creativity in
root cause, creates problem
approached more solving problems.
solving plans
creatively
Initiates steps with a view to
Takes responsibility for
Is happy with minimum winning customers’ trust and
ensuring customer
delivery of satisfactory satisfaction. Sees in every
satisfaction. Understands
services to customers. move how the customer can
customer's business too well.
be benefitted.
Takes speedy and balanced
Does work within Tries to manage constraints
decisions. Sets stretched
guidelines. Never goes and produces results. Willing
goals for self and achieves
beyond that. to take responsibility.
that.
Page 1 of 14

Sl # Competency FBE (1)
Very sloppy in
understanding how
7 Commercial acumen
business is commercially
run
Has no clue how the
8 Market vision /Knowledge
market behaves
Interacts with people both Knows to build good working
Networking & relationship Very islanded functioning.
9 internally and externally, relationship at office and
building A loner
bare minimum
No manifested evidence of
leading skills in a group
Leadership & team situation. Prefers to be an
10
building individual player, rather
than a group player. Very
inward.
Competency Grid
BE (2) ME (3) EE (4)
Is able to see holistically as to
how costing, pricing, margin
Very sharp in micro level
managements are done; is
Understands the units’ commerce and macro level
keen and quick in
commerce, but no holistic commerce. Has both
understanding and dealing
understanding. transactional understanding
with a business situation in a
and its impact across
manner that is likely to lead to
a good outcome.
Collective buying behavior,
SWOT of ours Vs
Is able to assess what Understands segmenting,
Competitors, strategizing,
products move to which trend analysis, seasonality,
positioning the products,
customers forecasting etc.
launching, understanding
product cycle.
Has an ability to befriend
even strangers. Uses
contacts for building
professional relationship.
outside too.
Always admired by everyone
for relationship building
Shows good degree of
In demanding tasks involving
participative working. A An able thinker within the
the group to perform, has the
willing & volunteering group. Has bright ideas and
ability to harness group
person within the group. shares unreservedly with the
energy, assigns tasks to
More a doer, though, gives team members and leads the
each, extracts the output from
good workable team in short term – small
everyone and also a person
suggestions and has the projects.
leading from front.
goodwill of team.
Page 2 of 14
 Competency Grid
Sl # Competency FBE (1) BE (2) ME (3) EE (4)

In demanding tasks involving

No manifested evidence of
managing the team, group
Leadership, Team
situation. Prefers to be an
11 Management & Team
individual player, rather
Building
than a group player. Very
inward.
An able thinker within the the group to perform, has the
Does not show good
group. Oversees day to day ability to harness group
degree of participative
operations and supports the energy, assigns tasks to
working. Does not
team. Monitor's team each. Listen's to team
delegate tasks, tries to be
performance and provide members feedback and
an individual player
inputs. resolve any issues or
conflicts.

Has an ability to create an

Very withdrawn in a group.
Either extremely
unassertive or aggressive
12 Interpersonal relationship
by which has no great
acceptance within the
group.
impression of “long
Does build rapport with Understands each one in a
knowingness” with everyone
fellow employees on case group, adapts to the needs of
in the group instantaneously.
to case basis, though do the members. Has good
Very good at building
not pay great attention to rapport with everyone in the
relations within the shortest
working well with others. group in all situations.
time. Can reach to anyone in
no time.

A detailed thinker, trouble

Very novice in
understanding technology,
particularly of technology
13 Technology solution skills usage for solving issues.
Does what is told, that too
with very minimum
application of techno-mind.
Understands reasonably
Is hands on in understanding shooter and a very good
well on how technology
the problems and ready with anticipator of technological
can solve problems. Is
solutions too through usage of issues. Can clearly articulate
able to connect solution to
technology. Has a creative how a technological system
problems, so long the
instinct to fix technological can alter the style of working,
problems are not too
issues. bringing great degree of
complex or demanding.
efficiency.

Aware of quality
parameters. Does the work
Quality is given extreme
Very unconscious about with application of mind
Very methodical and importance. Understands the
quality in work. Shabby and conscious about the
systematic in following Quality importance. Draws plans for
and does any work with no need to adhere to quality,
14 Adherence to quality parameters. Whatever is the adhering to quality, introduces
respect for neat though does not
standard fixed would measures, continuously
completion, sticking to appreciate the significance
religiously follow that. improvises to better the
norms. or need of it, because of
quality measures.
which the Organization
suffers.

Page 3 of 14
 Competency Grid
Sl # Competency FBE (1) BE (2) ME (3) EE (4)

Very rudimentary Is aware of the need of Understands the significance

knowledge about process following process though Good at compliance. Will of compliance and also is
of doing the job. Not very when it comes to following achieve what is stated in the aware of the consequences of
15 Process compliance alert in compliance to them is not methodical book or will follow the process deviations on how that would
processes. Has no with the result, the as stipulated, leaving no room impact. A stickler in complying
understanding and compliance is half many a to complain about. to process and also good at
appreciation of process. times. laying processes.

Novice in this domain. Has basic understanding A handsome level of Has ability to forecast, handle
Very poor level of of Financial Management. understanding Cash flow, fund management, astutely
Financial management
16 understanding Finance. No Can handle situation when working capital analysis, MIS handle funds traffic (inflow
skills
understanding of cost of there is favorable cash preparation, variance analysis and outflow), anticipates crisis
money and cost of time. flows. etc moments and averts them.

Draws plans, schedules,

Has very little
understanding and
knowledge on handling
17 Project management skills
projects in terms of
managing resources, time
or any such thing.
Has knowledge on how estimates resources etc in
Projects are managed but Project Management.
has no tenacity or ware Monitors progress and
withal to manage them carefully manages. However
from start to finish with is not very resourceful when
methodical planning. the project faces
unanticipated problems.
Methodical in managing
resources, runs on alternative
plans when original plans get
in to troubles, meeting the
deadline through backward
integration.

Very powerful in making the

Is unable to present an Makes an impressive
Does make an effort, presentation. Articulates well.
idea or concept to any presentation. Prepares well.
though fumbles and Has a big repository of skills
formal or even informal Anticipates audience
18 Presentation skills stumbles to get across to manage varied audience
group. Suffers from poor expectation. Manages
through a presentation to a and has the ability to make
articulation coupled with presentation environment
group of people. every one absorbingly listen
poor self-confidence. well.
to the presentation.

Very distanced, Attempts to do things, keeping Takes responsibility for doing

Works with least degree of
19 Entrepreneurial thinking approaches work with no the end result to be good for everything that will be
interest. Involves too little.
involvement Organization. beneficial for the Enterprise.

Page 4 of 14
 Competency Grid
Sl # Competency FBE (1) BE (2) ME (3) EE (4)
Very keen to know the big
Inspires the whole team. Get
Very docile. Very picture of the business.
Does work assigned only. the whole team charged to
20 Drive and self motivation uninterested and Knows how his role fits in the
No volunteering. deliver results. High level of
uninvolved over all picture and delivers
noticeable energy.
with enthusiasm.
Has complete emotional
Speaks first, thinks later. Is Works consciously not to lose
Highly intemperate and control. Does not waver at
21 Emotional Stability able to realize this self temper. Manages such
has poor self control even demanding and
deficiency situation carefully.
stressful situations

Takes speedy and balanced

Delivers unsatisfactory Does work within Tries to manage constraints
Accuracy/ Attention to decisions. Sets stretched
22 results. Never focuses in guidelines. Never goes and produces results. Willing
Detail goals for self and achieves
improvement. beyond that. to take responsibility.
that.

Is rigid in approach, does Presents ideas persuasively, Brief in speaking or listening

not gain acceptance,
23 Listening
unable to communicate
with clarity; poor listening
Listens clearly, makes
handles differences but with great impact. Makes
efforts to show the
effectively. Tries to provide others listen with clarity in
benefits.
relevant solution communication

Does not generate report Comes up with creative and

Prepare simple reports Prioritizes, anticipates,
24 Reporting and delivers behind logical reports. Judges pros
with less information provides value added reports
schedule always and cons.

Prepare simple plans and Plans, organizes resources

Planning & Organizing Does not plan, delivers Prioritizes, anticipates, logical
25 delivers on time simple judiciously and communicates
(Tactical & Strategic) behind schedule always in what to do when.
projects progress every now and then.

Takes speedy and balanced

Delivers unsatisfactory Does work within Meets pre established goals,
decisions. Sets stretched
26 Performance Management results. Never focuses in guidelines. Never goes is able to priortise and
goals for self and achieves
improvement. beyond that. complete the tasks
that.
Is able to always forecast
customer requirement and
Is able to assess the Is able make the predictions
Has no clue about the factors influencing the
27 Forecasting requirement of the based on past and present
customer requirement customer. Has intuitive and
customer data.
logical understanding of
customer requirement
Very distanced, Attempts to do things, keeping Takes responsibility for doing
Works with least degree of
28 Initiative approaches work with no the end result to be good for everything that will be
interest. Involves too little.
involvement Organization. beneficial for the Enterprise.

Page 5 of 14
 Competency Grid
Sl # Competency FBE (1) BE (2) ME (3) EE (4)
Is able to see holistically as to
how costing, pricing, margin
Very sharp in micro level
Very sloppy in managements are done; is
Understands the units’ commerce and macro level
understanding how keen and quick in
29 Negotiation commerce, but no holistic commerce. Has both
business is commercially understanding and dealing
understanding. transactional understanding
run with a business situation in a
and its impact across
manner that is likely to lead to
a good outcome.

Very sharp in identifying,

Needs intructions for Understands tool and Is able to coordinate with
drafting and convincing and
coordination points and deliverable but fails to internal and external
30 BIM Cordination implementing deviations to
writing mailers, sloppy manage people and stakeholders seamlesly as per
contract and still deliver with
attitude milestones for delivery contract and milestones.
stipulated timeline

Page 6 of 14
 Competency Grid
FEE (5)
Very methodical, never slips, is
able to “chunk” big tasks and
always in complete control of
projects. Is also always able to
develop the team below.
Very powerful in conveying, ably
handles oral situations like
addressing a gathering. Same way
makes powerful writings,
stimulating action.
Thinking on feet. Always quick,
decisive, keeps enterprise’s
interest. Articulates the decisions
effectively all the time.

Consistently generates
outstanding solutions to all the
demanding problems; Solves
complex issues effortlessly. Quick
in grasping, fixing with least
adverse effects.

Always goes all out to win

customers’ satisfaction; is
embedded in their corporate
strategy. Has built the confidence
in all the customers and hence has
retained them

Thinks and achieves big and tough

goals. Very end focused and does
not drift whatsoever. Equally good
in following process.

Page 7 of 14
 Competency Grid
FEE (5)

Is always able to make decisions

weighing both intrinsic and
extrinsic value of doing business.

Is able to always predict market

behaviors & macro factors
influencing the market. Has
intuitive and logical understanding
of market.

A charmer, a charismatic person.

Moves very comfortably across the
levels both within the Organization
and at customers’ place. An
individual who is a brand by
himself.

A charismatic leader whose words

carry tremendous respect amongst
members. Very fair in treating
people. No favorites. Balances
tasks and relationship brilliantly.
An acclaimed leader and people
love to work in his team.

Page 8 of 14
 Competency Grid
FEE (5)

A charismatic leader whose words

carry tremendous respect amongst
members. Very fair in treating
people. No favorites. Balances
tasks and relationship brilliantly.
An acclaimed leader and people
love to work in his team.
Encourages creativity and risk-
taking

A great charmer in the group.

Everyone in the group feels “his
man” and can connect with even
the most reserved. Great inspirer
of everyone in the group. Also with
external contacts can get across
almost instantaneously.

Extremely intuitive and logical in

usage of technology. Linking
technology for solving business
problems of any nature quickly and
comprehensively all the time.
Second nature in handling
technology and solution offering.

Lifts the bar of achievement every

time with a view to improving the
quality. Very passionate about
achieving 100% quality and
exceeding them. Never gives room
for quality to slacken. Leads and
inspires every one to achieving
and exceeding quality parameters.

Page 9 of 14
 Competency Grid
FEE (5)
Laying process, ensuring
compliance of the same always,
devising methods of monitoring,
inspiring people to follow the
process and converting the whole
exercise of following the process
to benefit the Organization for
image building.

End to end control on all Financial

Management with highest
astuteness, predict future trends,
ability to raise funds at the best
cost position, negotiate with FIs,
micro macro analysis and act as
an advisory on this domain.

Very astute in managing the

project from start to end with no
slippage on time, deviation to
budgeted costs (spending even
less than estimated) and sticking
to the quality parameters in all
projects.

A fabulous presenter of ideas. A

brilliant speaker. Does not allow
anyone in the audience to waver,
through powerful deployment of
gadgets, words, modulations and
appropriate body language. Is
prepared to handle any adverse
situations too. Highly
spontaneous, always well
prepared.

Astute in planning, decision

making and all these with a view of
making the enterprise prosper and
takes total ownership for it.

Page 10 of 14
 Competency Grid
FEE (5)

Makes the team enjoy working

with him. Is able to apply different
technique to manage different
people. A role model.

Is very cool. Highly collected and

gathered. Views situations with
extreme calmness and does not
get affected.

Thinks and achieves big and tough

goals. Very end focused and does
not drift whatsoever. Equally good
in following process.

Very powerful in listening, gathers

all the necessary information and
provides relevant solutions

Consistently generates
outstanding reports as per the
needs.
Very methodical, never slips, is
able to “chunk” big tasks and
always in complete control of
projects. Is also always able to
develop the team below.

Thinks and achieves big and tough

goals. Very end focused and does
not drift whatsoever. Equally good
in following process.

Is always in accurate in forecasting

the requirement. Most of
forecasted orders come through.

Astute in planning, decision

making and all these with a view of
making the enterprise prosper and
takes total ownership for it.

Page 11 of 14
 Competency Grid
FEE (5)

Is always able to make decisions

weighing both intrinsic and
extrinsic value of doing business.

Able to make decesions on Project

- contract, milestones, resource
planning, deviations and critical
problem solving during
crunchtimes (not only related to
software)

Page 12 of 14
5 Far_Exceeds_Expectations_(FEE)
4 Exceeds_Expectations_(EE)
3 Meets_Expectations_(ME)
2 Below_Expectations_(BE)
1 Far_Below_Expectations_(FBE)
The result is exceptionally higher than expectations.
The result is higher than expectations.
The result achieved is as per the target.
Expectations were met to some degree, but the final result was below target.
There are no results or result is significantly lower than expectations.