JOB TITLE: Innovate Support Technician

GRADE: Professional Services

RESPONSIBLE TO:Innovation Consultant
BANDING: Point 32 – 38

JOB PURPOSE:

The Black Country & Marches Institute of Technology (IoT) delivers higher level
training programmes in manufacturing and construction to support local businesses. It
is now looking to expand its services, by opening up access to our specialist facilities
for the benefit of local SMEs through our Innovation Hub. We want to support local
employers as they look to innovate in their business or drive productivity, by offering
technical support in adoption of new engineering and manufacturing processes.

The role of the Innovate Support Technician is pivotal in supporting the

implementation of technical solutions to manufacturing and engineering SME’s
within the Black Country. The primary purpose of this position is to collaborate
closely with the IoT’s Innovation Consultant and local businesses, playing a hands-on
role in the deployment and maintenance of various innovation interventions. This will
include adoption of such technologies as CNC manufacturing, automation and
robotics, computer aided design, rapid prototyping and materials testing. The Innovate
Support Technician will utilise their expertise to provide technical support to these
businesses, ensuring successful delivery of innovative solutions. By actively
contributing to the execution of technical projects, this role aims to enhance the
productivity and technological capabilities of local businesses, while providing
valuable real-world work experience opportunities for our students

MAIN DUTIES AND RESPONSIBILITIES:

Main Duties:

1. Technical Implementation: Collaborate with the IoT colleagues to implement and

execute technical solutions for SMEs identified in support plans. This includes
hands-on involvement in deploying technologies such as CNC, robotics and rapid
prototyping, ensuring successful integration and functionality.

2. Assist in conducting technical training sessions for local businesses and project
collaborators. Effectively communicate complex technical concepts in both oral
and written formats, tailoring explanations to the audience’s technical proficiency
to facilitate understanding and knowledge transfer.

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3. Support the ongoing maintenance, calibration and presentation of the Innovation
Hub equipment while managing a consumables budget directly linked to
innovation services.

4. Assist in the supervision of work projects for IoT/College students

5. Actively engage in making and maintaining individual work-related contacts, both

internally and externally. Cultivate professional relationships with key
stakeholders, industry experts and collaborators to stay informed about industry
trends and developments.

6. Assessment and Support: Assist in conducting technical assessments for local

businesses, gaining a comprehensive understanding of their specific challenges
and needs. Provide hands-on support in addressing identified technical issues,
fostering a collaborative approach to problem-solving.

7. Support employer groups to engage in the design and development of support

programmes.

8. Supporting the Innovation Consultant to work in collaboration with businesses in

the creation of an identified business solution.

Specific Duties:

1. Collaborative Project Execution: Work closely with the Innovation Consultant in

executing innovation projects with local businesses, using online and phone
support to SME’s. Contribute technical expertise to drive tangible outcomes,
supporting the businesses in adopting and utilizing advanced technologies
effectively.

2. Documentation and Reporting: Document progress, challenges, and findings

throughout the technical implementation process. Regularly report to the
Innovation Consultant, ensuring clear communication and documentation of
insights, improvements, and any adjustments made during the project.

3. Sustainability Focus: Contribute to sustainability efforts by ensuring that

businesses can maintain and build upon technical improvements. Provide
guidance on the long-term viability and maintenance of implemented
technologies, fostering a sustainable impact within the local business community.

4. Effectively communicate with internal and external stakeholders, including local

businesses, team members and project collaborators. Clearly convey technical
information and updates, ensuring a shared understanding of project goals and
progress.

5. Participate in collaborative meetings with the Innovation Consultant, local

businesses and project teams. Articulate technical concepts, progress reports and
challenges in a clear and concise manner, fostering open communication and
effective collaboration.

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6. Maintain accurate documentation of technical processes including implementation
steps, troubleshooting procedures and technical specifications. Ensure that written
materials are accessible and comprehensible for reference by the project team and
stakeholders.

7. Collaborate seamlessly with the Innovation Consultant and other team members,
fostering a cross-functional approach to project execution. Actively engage in
knowledge-sharing and contribute technical expertise to enhance overall project
outcomes.

8. Serve as a liaison between different departments within the College, ensuring

effective communication and collaboration. Facilitate the exchange of information
and resources to enhance internal cohesion and efficiency.

9. Build and expand external networks by interconnecting with professionals,

organisations and industry contacts. Attend relevant events, conferences and
networking opportunities to establish and nurture connections that can contribute
to the success of the technical initiatives and projects.

10. Embed a customer-centric approach in service delivery, ensuring that the needs
and expectations of anyone receiving services are at the forefront of decision-
making processes.

11. Implement rigorous quality assurance measures to guarantee that services meet or
exceed customer expectations. Regularly assess and enhance service delivery
processes to ensure ongoing improvement and customer satisfaction.

12. Establish a robust mechanism to gather insights from businesses on service

satisfaction. Utilise feedback to make informed adjustments, address concerns and
enhance overall service quality for those receiving the services.

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Standard for all Jobs

- To perform services not only for the college but also for any subsidiary as
required.

- To take a proactive role in the identification of personal and group training

and developmental needs which support college objectives and to actively
participate in the fulfilment of identified training and development needs.

- To take responsibility to ensure that all students are safe and feel safe in the
college environment and to follow all safeguarding and prevent policies and
procedures.

- To contribute promotional activities both inside and outside the college and to
assist in the production of promotional and publicity materials as required.

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 - To operate at all time within both the spirit and the practice of the college
Equal Opportunities policies.

- To be aware of and work with due regard to safety and safe practice. To meet
statutory requirements and to report any hazards / unsafe practices or incidents
as appropriate.

- To represent the college in the best light at all times.

- To maintain such records and undertake administrative duties as may be

determined by the college.

- To carry out any other duties in connection with the appointment which may
be reasonably determined from time to time by the Chief Executive and
Principal or line manager.

This job description is intended to provide a guide to the general duties and
responsibilities of the specified post and to set in context the framework within which
the post holder will operate. It should not be regarded as a legal document nor a set of
conditions of service.

The job description sets out the main duties of the post at the time it was drawn up.
Such duties may vary from time to time without changing the general character of the
post. Such variations are common occurrences and cannot of themselves justify a
reconsideration of the grading of the post.

This job description will be reviewed regularly and may be varied in the light of the
business needs of the college.

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Prepared by: Neil Thomas, Chief Executive and Principal

Date: February 2024

Name of post holder (please print): ______________________________

Signed by post holder: ______________________________

Date: ______________________________

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JOB TITLE: Innovate Support Technician

CRITERIA E D Method of
Assessment
Formal Qualifications
1. A degree, higher diploma or equivalent  App Form
qualification.
2. GCSE A* - C in English and maths (grades 9-4)  App Form
or
equivalent.

Experience
1. A minimum of 5 years’ experience of working  App Form
within engineering or manufacturing sector.
2. Experience in supporting or training others to use  App Form/int
engineering equipment.
3. Experience of providing technical support to  App Form/Int
businesses in adoption of manufacturing
technologies.
4. Experience of working with the education sector.  App Form/Int

Skills and Abilities

1. Technical experience with some or all of the  App Form/int
following technologies – CNC
manufacturing, Computer Aided Design (CAD),
rapid prototyping, automation and robotics,
materials testing.
2. Be able to research and evaluate potential  App Form/Int
solutions to innovation queries related to
engineering and advanced manufacturing.
3. Be able to effectively use knowledge transfer to  App Form/Int
transition knowledge and skills.
4. Use a variety of different approaches to  App Form/Int
problem solving and management.
5. Be able to train staff individually, in groups or  App Form/Int
teams on relevant equipment.
6. Able to establish co-operative and effective App form/Int
working relationships with a diverse range 
of people and teams.
7. Communicate confidently and effectively App form/Int
with a range of stakeholders, including senior 
managers, teaching staff and students.

Safeguarding
1. Must be suitable to work with young people  App Form/Int/

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 and vulnerable adults. Checks

E = Essential App Form = Application Form Int = Interview

Test = Interview Test Pr = Presentation
D = Desirable Ref = Reference MT = Micro Teach
Checks = Disclosure and barring service

Our mission: outstanding technical and professional learning which raises

aspirations, develops skills and changes lives.

DUDLEY COLLEGE OF TECHNOLOGY OPERATES A NO SMOKING POLICY

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