Department Created Date: 5/02/2024

Guideline Service Effective Date:

Practices Front Office
Updated Date: -
GSP Number : JIWO/FO/01
GSP Title : English Class
Guest Journey In House
Objective Development of English communicating skill for Amansantis
Prepared by: Acknowledged by: Approved by:

___________________ _____________________ _____________________

Kurniadi Sumon Tan Jann Hess
Host Manager Area Quality & Training Manager General Manager

Applies to : Guest Assistant, Reservation, Concierge

Related Policies & Supporting Documents

The English language used to direct and manage the interaction between Amansantis with Managemen and Amansantis
with foreigner customers. Management provides to Amansantis to help them gradually improve soft skill of english
communication skill, aquare new knowledge and progress in Amansantis careers.
Tools required
 Teacher Manual
 Audio
 Visual aid
 Note book
l
Procedure
 Smile and breathe, whenever your level of english , confidence is vital.
 Listen to learn
 Exercise your mouth muscles
 Copy of native speaker

Action Steps How Opportunity

(GSP JIWO/FO/01) – (GSP FO English Class) - Page 1 of 3

 1. Procedure  English student should come to class 15 minutes Opportunity Box
before class start. Any training questions, opportunity,
 English student have well gromming and have shoes moments, and/or ideas related to
on or well gromming uniform during working hours. actions in the GSP.
 English student should do fill presentation report
 English student should bring the class material and
note book.
 English agreed only speak with English language in
class.
 English student should follow teacher instruction Highlights
 English student should join final test for grading. Any Seva & Brand Promises
 English student need to join communication group on clarification
class with created by teacher.

Transformational experience

(GSP JIWO/FO/01) – (GSP FO English Class) - Page 2 of 3

Appendix
- None

(GSP JIWO/FO/01) – (GSP FO English Class) - Page 3 of 3