Professional Documents
Culture Documents
Reviewer Purcom
Reviewer Purcom
Models of Communication
Types of Communication
Purpose of Communication
Principles of Communication
For instruction – The instructive function
Validated guidelines, base line, yard sticks unvarying and importantly deals with the
Principles consist of the validated guidelines that commanding nature. It is more or less of
are used in performing different tasks. directive in nature.
Guides in forming message, its style and For integration – It is consolidated function
importance so that it becomes more effective for under which integration of activities is
the target audience. endeavored. Its function of communication
The 7Cs of Communication mainly involves to bring about inter-relationship
among the various functions of the business
Conciseness – conciseness in communication organization. It helps in the unification of
means that one should stick to the point and different management functions.
keep it brief. Avoid filler words. For information – The purposes or function of
Courtesy – involves being aware not only of the communication in an organization is to inform
perspective of others, but also their feelings. the individual or group about the particular task
Courtesy stems from a simple “You” attitude. or company policies and procedures, etc.
Correctness – the core of correctness is proper Information can flow vertically, horizontally, and
grammar, punctuation, and spelling. diagonally across the organization. Being
Clarity – message being conveyed must be clear. informed or inform others is the main purpose of
Getting the meaning from your head to the head communication.
of your reader. For evaluation – Examination of activities to
Completeness – the message is complete when it form an idea or judgement of the worth of task is
contains all the facts the reader or listener needs achieved through communication.
for the reaction you desire.
For direction – Communication is necessary to - Increasing economic, political, and
issue directions by the top management or cultural integration and
manager to the lower level. Directing others may interdependence of diverse
be communicated either orally or in writing. cultures.
For teaching – The importance of personal safety Diversity – The recognition and valuing of
on the job has been generally recognized. A difference.
complete communication process is required to Glocalization – How globalization affects and
teach and educate workers about personal safety merges with local interests and environments.
on the jobs. Multiculturalists – Persons respectful of and
For influencing – A complete communication engaged with people from distinctly different
process is necessary in influencing others or cultures.
being influenced. The individual having potential
to influence others can easily persuade others. It Cultural diversity makes communication difficult and
implies the provision of feedback which tells the may lead to:
effect of communication. Stereotyping and Prejudice – is the process of
For image building – A business enterprise creating a picture of a whole culture.
cannot isolate from the rest of the society. There Overgeneralizing all people belonging to the
is interrelationship and interdependence between same culture.
the society and an enterprise operating in society. Ethnocentrism – the process of dividing cultures
Through an effective external communication as “us” vs “them.”
system, an enterprise has to inform the society Racism – prejudice, discrimination, or
about its goals, activities, progress, and social antagonism directed against a person or people
responsibility. on the basis of their membership of a particular
For employees’ orientation – When a new racial or ethnic group, typically one that is a
employee enters into the organization, at that minority or marginalized.
time he or she will be unknown to the Xenophobia – dislike of or prejudice against
organization programs, policies, culture, etc. people from other countries.
Communication helps to make people acquainted
Cultural Appropriation – the adoption of an
with the co-employees, superior, and with the
element/s of one culture by a member of another
policies, objectives, rules regulations of the
culture that can be controversial when used
organization.
inappropriately.
Other – Effective decision-making is possible
when required and adequate information is Other factors that affect communication:
supplied to the decision-maker. Effective
communication helps the process of decision Gender roles
making. Age and Generational Differences
Racial and Ethnic Identity
Religious Identity
Communication in a Multicultural Society and the World Socioeconomic Identity