Pauline Romero

Whittier, CA 90601 Pauline.r0304@gmail.com (562) 329-2869

EDUCATION

California Baptist University; Riverside, CA

Masters in Higher Education Student Development and Leadership Spring 2024

California State University Dominguez Hills; Carson, CA Spring 2022

Bachelor of Arts in Human Services

Rio Hondo College; Whittier, CA Spring 2020

Associates of Arts, General Studies-Emphasis in Social Behavior and Self-Development

Rio Hondo College; Whittier, CA Fall 2019

Associates of Arts, Social Work

SKILLS AND CERTIFICATIONS

- Languages: Fluent in English- (Read, write, speak) and Spanish- (Read, write, speak)
- Computer: Microsoft Office Suite - Word, Excel, PowerPoint, Google Docs - Sheets, Docs, Slides

WORK EXPERIENCE
Rio Hondo Community College
Student Success Coach II; Whittier, CA August 2022 – Present
- Closely monitor and communicate consistently with a caseload of students
- Communication includes face-to-face interactions, via phone, email, texting, and the Internet as necessary
- Act as an informed referral source throughout the academic year, including accompanying students to various resources as
needed
- Participate in/lead program seminars, workshops, and other presentations
- Maintain detailed student contact logs in the database
- Collaborate with fellow Student Success Coach I's and II's to develop supplemental projects such as: Summer Bridge
Programs, Dual enrollment, FAFSA/CADAA workshops, Registration workshops, Women’s History Event
- Initiate appropriate individual projects based on student and program needs assessments completed annually
- Attend regular meetings and training sessions such as: CADAA, FAFSA, and Diversity training
- Support activities of the assigned program as needed (Counselor Breakfast, Early College Academy Conference, Women’s
Conference)

Rossmoor Elementary August 2021 – June 2022

Instructional Assistant for Special Education; Rossmoor, CA
- Developed and adapted individualized teaching methods that were suitable for my students with different academic
learning styles
- Collaborated with the class teacher and lead the teacher to build a better learning environment for the children

Acuity Behavior Solutions December 2020 – August 2021

Behavior Interventionist; Anaheim, CA
- Worked with children with autism in their homes or in the community
- Used the principles of ABA to teach skills through play
- Use the principles of ABA to reduce problem behaviors through both proactive and reactive strategies
- Followed behavior plans and skill acquisition programs developed by a BCBA
- Collected data on behaviors and programs
- Collaborated with parents regarding behaviors and skill acquisition programs
- Collaborated and consulted with supervisors including Program Managers and BCBAs to ensure progress is made
YMCA of Greater Whittier July 2017 – December 2020
Enrichment Teacher, Child Care Coordinator; Whittier, CA
- Teacher for preschool program ages 2-5.
- Teacher for school-age after-school program grades K-8.
- Submitted payroll for the childcare department and created schedules for 8 employees.
- Created weekly and monthly rosters of children enrolled and ensured all child files were complete and up to date.

Chili’s Bar and Grill January 2012 – July 2017

Server; Whittier, CA
- Managed a section of 5-8 tables with average nightly sales of $600 - $1,000.
- Trained new team members on the sequence of service and company standards.
- Performed general end-shift accounting duties to ensure accurate cash and credit card balances.

SoFi Stadium
Area Manager, Inglewood, CA November 2021 – Present
- Possess a working understanding of duties and responsibilities incorporated within various Guest Experience roles.
- Ability to communicate daily job responsibilities, and event details, and convey coaching and counseling to team members
as necessary.
- Serve as Lead Supervisor in situations that require a supervisory presence and/or resolution.
- Assisted in creating exceptional experiences for guests during Super Bowl 56

INTERNSHIP EXPERIENCE

California Baptist University

Athletic Academic Mentor; Riverside, CA August 2023-April 2024
- Work alongside athletic academic counselors to check semester class schedules for
progress toward degree and conflicts with practice/game days
- Email coaches and student-athletes about any schedule or eligibility concerns
- Set up priority registration in October and February to assist student-athletes with selection of courses
- Meet with student-athletes bi-weekly to discuss academics

Casa Youth Shelter

Intern Youth Supervisor; Los Alamitos, CA August 2021-December 2021
- Supervised residents and interacted with residents throughout the 5-hour shifts
- Conducted Intakes and Exits
- Answered the phone and completed crisis calls when needed