FOOD

AND
SERVICES
Global Business in Context
 CONTENTS

- FOOD AND SERVICES

- Current technologies used in food and service

- Advantages

- Disadvantages

- New Job Creation and Skill Sets in food industry

- Structural Unemployment

- Overall about Current Technologies Using Food industry

- food industry nestle

- supply chain in nestle s

- conclusion

- reference
 FOOD AND SERVICES

Introduction:

The food industry encompasses the production, processing, distribution, and consumption of food
products. It plays a vital role in meeting the nutritional needs and culinary preferences of individuals
worldwide

1. Hospitality 4. Staff Training 7.Accessibility

2. Promptness 5. Communication 8. Atmosphere

3. Cleanliness 6. Feedback
 Current technologies used in food and service
Mobile Apps: Many restaurants and food service businesses have their own mobile apps
for ordering, reservations, loyalty programs, and delivery tracking.

Online Ordering Platforms: Third-party online ordering platforms like Uber Eats,
DoorDash, and Grubhub have become increasingly popular, enabling customers to order
food from a variety of restaurants for delivery or pickup.

Contactless Payment Systems: Contactless payment methods such as NFC (Near Field
Communication), mobile wallets (Apple Pay, Google Pay), and QR code payments have
gained traction, offering convenience and hygiene benefits.

Delivery Tracking Systems: Delivery tracking systems enable real-time tracking of food
deliveries, allowing customers to monitor the status of their orders and estimated arrival
times.

Kitchen Display Systems (KDS): KDS streamlines kitchen operations by digitally

displaying orders to kitchen staff, reducing errors, and improving efficiency.

Voice Assistants: Voice-activated devices like Amazon's Alexa and Google Assistant can
be integrated into restaurant operations for tasks such as taking orders, answering
customer inquiries, and providing recommendations.
 Advantages
1. Mobile Apps

- Convenience: Customers can easily place orders, make reservations, and access loyalty programs from their smartphones.
- Personalization: Apps can collect data on customer preferences, allowing for personalized promotions and recommendations.

2. Online Ordering Platforms

- Expanded Reach: Restaurants can reach a wider audience by listing on third-party platforms.
- Convenience: Customers can browse multiple restaurants and order from the comfort of their homes.

3. Contactless Payment Systems

- Hygiene: Reduce the risk of spreading germs by eliminating physical contact with payment terminals.
- Speed: Transactions can be completed quickly, leading to shorter wait times for customers.

4. Digital Menu Boards

- Dynamic Content: Easily update menu items, pricing, and promotions without printing new menus.
- Visual Appeal: Engage customers with vibrant visuals and dynamic content.
 Disadvantages
1. Mobile Apps
- Development and Maintenance Costs: Building and maintaining a mobile app can be expensive, especially for smaller businesses with limited resources.

- Compatibility Issues: Apps may not function properly on all devices or operating systems, leading to a poor user experience for some customers.

2. Online Ordering Platforms

- High Fees: Third-party online ordering platforms often charge high commissions on each order, reducing the profit margins for restaurants.

- Dependency: Restaurants relying solely on third-party platforms for online orders risk losing control over customer data and the overall customer
experience.

3. Contactless Payment Systems

- Security Concerns: Contactless payment systems may be vulnerable to data breaches or fraudulent transactions, raising concerns among customers about
the safety of their financial information.

- Technical Issues: Malfunctions or connectivity problems with contactless payment terminals can disrupt transactions and inconvenience customers,
particularly during busy periods.

4. Digital Menu Boards

- Initial Cost: Installing digital menu boards requires an upfront investment in hardware, software, and installation, which may be prohibitive for some businesses.

- Maintenance Requirements: Digital menu boards may require regular updates, maintenance, and troubleshooting to ensure they function properly, adding
to the ongoing operational costs.
 New Job Creation and Skill Sets in food industry

• Mobile App Developers:

With the increasing reliance on mobile apps for

ordering, reservations, and loyalty programs,
there's a growing demand for developers skilled
in mobile app development.

• Data Analysts:

As businesses collect more data on customer

preferences, ordering patterns, and operational
efficiency through various technologies, the
need for data analysts proficient in analyzing
and interpreting this data increases.

• Digital Marketing Specialists:

With the rise of online ordering platforms and

digital menu boards, there's a demand for
professionals skilled in digital marketing to
 Structural Unemployment

Cashiers:
With the adoption of contactless payment systems and mobile
apps for ordering and payment, there may be a reduction in
the need for traditional cashiers in some establishments.

Menu Printers:
As more restaurants transition to digital menu boards, the
demand for traditional printed menus and the roles associated
with their production may decrease.

Order Takers:
With the implementation of tabletop tablets and mobile apps
for ordering, there may be a reduction in the need for
dedicated order takers in some restaurants

Delivery Dispatchers: With the adoption of delivery tracking

systems and automation in delivery logistics, there may be a
reduction in the need for manual dispatchers to coordinate
deliveries.-
 Overall about Current Technologies Using
Food industry :

while certain traditional roles may see reductions due to

automation and efficiency improvements, the adoption of
new technologies also creates opportunities for new job
roles and skill sets in the food and service industry.
Adaptation and upskilling are crucial for individuals to
thrive in this evolving landscape.
 INTRODUCTION
Nestlé is a leading multinational food and beverage
company, with a rich history spanning over a century.
Renowned for its commitment to quality, innovation,
and sustainability, Nestlé operates globally, offering a
diverse range of products to meet consumer needs
and preferences
 Supply chain in
NESTLE

Nestlé's supply chain operates on a global scale, encompassing numerous stages from sourcing raw materials to
delivering finished products to consumers. Here's an overview:

1. **Sourcing**: Nestlé sources raw materials from various regions worldwide, including agricultural commodities like cocoa,
coffee, dairy, grains, and fruits. They work closely with farmers and suppliers to ensure sustainable and ethical sourcing
practices.

2. **Manufacturing**: Nestlé has an extensive network of manufacturing facilities located in different countries. These facilities
produce a wide range of food and beverage products, adhering to stringent quality and safety standards.

3. **Distribution**: Once products are manufactured, Nestlé utilizes efficient distribution channels to transport them to regional
warehouses and distribution centers. These distribution networks are strategically designed to ensure timely delivery to retailers
and other customers.

4. **Retail Partnerships**: Nestlé collaborates with retailers and wholesalers globally to distribute its products through various
channels, including supermarkets, convenience stores, e-commerce platforms, and foodservice outlets.

5. **Inventory Management**: Nestlé employs advanced inventory management systems to optimize stock levels and minimize
waste across its supply chain. This helps ensure products are available when and where consumers demand them .
 CONCLUSION
In conclusion, the integration of current technologies in the food and service industry has revolutionized
the way businesses operate and interact with customers. Mobile apps, online ordering platforms,
contactless payment systems, and digital menu boards have enhanced convenience, efficiency, and
customer experience. These technologies enable businesses to streamline operations, personalize
services, and adapt to changing consumer preferences. However, their implementation also poses
challenges such as initial costs, technical issues, and potential job displacements. Nonetheless, with
strategic planning, investment in training, and adaptation to evolving trends, businesses can harness
the power of technology to thrive in the dynamic landscape of the food and service industry, ultimately
delivering exceptional value to customers and sustaining long-term success.
 References

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https://medium.com/@officialfoodmagazine/what-are-the-advantages-of-technology-in-food-processing-561cfcf124f3 .

Hetler, Amanda. “The Future of the Food Industry: Food Tech Explained.” WhatIs.com, 4 Aug. 2022,
www.techtarget.com/whatis/feature/The-future-of-the-food- industry-Food-tech-explained .

Nestle. “Supply Chain Disclosure.” Nestlé Global, 2023, www.nestle.com/sustainability/sustainable-sourcing/supply-chain-disclosure.

Vanterpool, Lukas. “Top Skills and Qualifications to Look for in Food Industry Candidates.” The Sterling Choice, 19 June 2023, www.thesterlingchoice.com/top-
skills-and-qualifications-employers-look-for-in-food-industry-candidates/#:~:text=Various%20roles%20are%20available%2C%20and. Accessed 14 Mar. 2024.

Chechi, Haris. “What Is Food and Beverage Service.” Glion Website, 10 Mar. 2023, www.glion.edu/magazine/food-beverage-service/#:~:text=Introduction%20to
%20food%20and%20beverage%20service&text=Food%20and%20beverage%20services%20can.

Hanson, Eva Maria. “A Quick Guide on the Food Service Industry.” Www.fooddocs.com, 19 Apr. 2023, www.fooddocs.com/post/food-service.

“An Introduction to the Growing Food Service Industry | PDF | Restaurants | Meal.” Scribd, www.scribd.com/document/552529248/Introduction-to-Food-
Service-Industry.

“An Introduction to the Growing Food Service Industry | PDF | Restaurants | Meal.” Scribd, www.scribd.com/document/552529248/Introduction-to-Food-Service-
Industry.