l SUCCESS STORY l
Effectively Troubleshoot
VoLTE Call Drops
THE OPPORTUNITY
A tier one operator wants to accelerate
the uptake and use of VoLTE services.
Subscribers have been offered new VoLTE-
enabled devices as part of a regional
promotion. Unfortunately, initial employee
trials with these devices in the region indicate
VoLTE call drop ratios are increasing. The
operator is concerned that:
• Isolating the cause of these drops will
consume troubleshooting teams and
require costly escalations.
• Inability to resolve the problems quickly
will delay the targeted launch of VoLTE
services.
How can this operator isolate the cause
of dropped VoLTE calls?
CONTACT
AN EXPERT Our VoLTE solution delivers the visibility and insights you need to ensure you are ready to roll with your VoLTE launch.
Contact one of our experts to receive more information about our VoLTE offering.
SERVICE PROVID E R
THE DETAILS
There are a number of issues that can
contribute to VoLTE call drops. Coverage
gaps often occur due to changes in topology
or neighbor cell interference. Visibility to
the SIP messages between the Call Session
Control Function and the Telephony
Application Server can provide valuable
information about current and future RAN
coverage needs.
Phased upgrade activities can result in
mismatched software loads and incompatible
handover situations between eNodeBs.
Examination of failure cause messages
between the PGW and PCRF will help to
isolate problematic MME tear down of
associated bearers.
THE RESULTS
NETSCOUT’S VoLTE solution
• Enables visibility across RAN, CORE and
IMS domains for the most comprehensive
troubleshooting of every VoLTE call hop
and handover.
• Efficiently pinpoints areas where additional
capacity or signal boosts are needed to
20-30%
ensure connectivity.
• Allows for real-time monitoring of
interoperability issues introduced during
troubleshooting
maintenance windows.
improvement
Our experience with early
VoLTE deployments enables
swift implementation of
field-proven best practices
 l SUCCESS STORY l Effectively Troubleshoot VoLTE Call Drops

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