TROYA RESERVATION and TICKETING ENTRIES

QUICK REFERENCE
JULY 2020
ŞUBAT 2019
 This material is to be used for training purposes only.
Not to supersede any operational document.

All rights are reserved on behalf of Turkish Airlines Inc.

Any part of this document cannot be copied or reproduced in any manner
either partially or in full.
AVAILABILITY
A20DECISTANK
Availability From Istanbul To Ankara On 20
December
A2200
Availability At 1000 Pm
A-5
5 Days Before
AMONISTPAR
First Monday
AB@4
Back After 4 Days
AB-2
Back 2 Days Before
ABSAT
Back On First Saturday
ABT
Back For T Class
A20APRISTCHI/UA
Other Airlines
A10MAYISTPAR*RAS
Other Airlines Award Ticket

1
NAME FIELD
-SURNAME/NAMEMR(*)
Name Field
-I/SURNAME/NAMEMISS
Infant
-P/SURNAME/NAMEMR
Pass 1
-S/SURNAME/NAMEMRS
Pass 2
-2SURNAME/NAMEMRS/EXST
Extra Seat
-2SURNAME/NAMEMR/CBBG
Cabin Baggage

MR MRS
(Adult Male) (Adult Female)
Titles
MSTR MISS
(Male Infant/Child) (Female Infant/Child)
(*)

2
FONE FIELD
CTCT Travel agent fone

CTCB Business fone

CTCH Home fone

CTCP Fone nature not known

CTCF Datafax fone

CTC Contact

CTCA Address (home or hotel)

GSTN Goods and services tax number

CTCM Mobile fone number

NI SSR NI: National Identity number

FOID
PP SSR PP: Passport number
FOID
CTCE E-mail address

CTCR Refused

3
FONE FIELD EXAMPLES
CTCT 4F CTCT 0216 111 22 33

CTCB 4F CTCB 0216 111 22 33

CTCH 4F CTCH 0216 111 22 33

OSI CTCP 4F CTCP 0216 111 22 33

CTCF 4F CTCF 0216 222 11 44

CTC 4F CTC 0212 333 66 99

CTCA 4F CTCA Basın Express Cd

Halkalı
GSTN 4F GSTN AAAA BBBB 543543543

CTCM 41F CTCM 555 111 22 33

SSR
NI SSR 41F FOID NI33333333333
FOID
PP SSR 41F FOID PP33333333
FOID
CTCE 41F CTCE aaa.bbb@thy.com

CTCR 41F CTCR

4
FARE QUOTATION
FQBB
Fare Quote Best Buy
FQ
Fare Quote For Defined Booking Class
FQBA
Best Applicable Fare Display
FQBB**CP
Best Applicable Fare In Business
FQ*STF//PASS2
%100 Pass
FQ*STF//PASS90
%90 Pass
FQBB*STU24
Best Applicable Fare For Student (24 Years
Old)
FQBBP1.2.3*CNN05
Best Applicable Fare For 2 Adults 1 Child (5
Years Old)
FQ.T15JUN15.LON
Historical Fare Quotation With Issued Place

5
FARE TARIFF
FXISTDXB15MAY
Fare Tariff From Istanbul To Dubai On 15
May
FXISTDXB15MAY-OW
One Way Fares Only
FXISTDXB15MAY-RT
Return Fares Only
FXISTDXB15MAY@C
Business Cabin Fares Only
FXISTDXB15MAY*DIS
Disabled Fares Only
FXISTDXB15MAY*NUC
Fare Tariff With Nuc Values

FARE NOTES
FN*1/ALL
All Categories
FN*1/P16
Category 16
FN*1/P5.9
Category 5 And 9
FQN
Fare Quote Notes After Fare Quotation
FN1/P16
Category 16

6
BRANDED FARES (Domestic Flights Only)
Brand Code Brand Name

EF ECO FLY

XF EXTRA FLY

PF PRIME FLY

BU BUSINESS

FQBF1@BrandCode.2@BrandCode.3@..
FQ: Fare Quote
BF: Branded Fares
1, 2, 3: Segment number in itinerary

FQBF1@PF/P1*ADT.2*CH.3*IN
Fare Quotation For different passenger types

FXISTTZX22OCT@-BFPF
Fare Tariff Display

7
E-TICKET DISPLAY ENTRIES (LIVE)
*ET-P1
Using Apfax Line Number
*ET-/235…..
By Ticket Number
*ET-/
Retrieve the last displayed ticket
*ET-/0123001002233-LH
Other Carrier’s Ticket
*ET-/STFREGISTERNUMBER
Staff tickets
*ET-//16MAY16*ISTAYT-SURNAME
Using Date (also next 15 days), Journey and
Surname

E-TICKET DISPLAY ENTRIES (PURGE)

EX//T/FIMG235111222333666
Ticket display from external system
database of Revera
EX//ET-H/TKT-235…
Using Ticket Number

8
AIRPORT FACTS (APFAX)
41FDOCS/P////27MAR87/M//KOCAK/MUSTAFA/
H
Apis Docs
41S1FUMNR UM09
41S1/2FLANG SPEAKS ONLY TURKISH
41FCTC IST 05554443322
41FCTC ESB 05338889922
Unaccompanied Minor
41S1F MAAS NN1 ELDERLY PSGR
Meet And Assist
41S1F UPGR MECLIS BASKANI SN
Vip
41F VIP MECLIS BASKANI SN
Free Upgrade
41S1F EXST NN1 OVERSIZED PSGR
Extra Seat
41S1F CBBG NN1 TTL60KG 50X50X70CM
CELLO
Cabin Baggage
41S1F SPEQ NN1 TTL15KG 1PC 30X50X70CM
GOLF EQUIPMENT
Special Equipment
41S1F BIKE NN1 TTL15KG 1PC 30X50X70CM
BIKE
Bicycle
42FCHLD/06AUG08
Child Date Of Birth

9
41S1FWCHSHK1 LEFT LEG BROKEN
WCHS (STEPS)
WCHR (RAMP)
WCHC (CABIN) Wheelchair
41FINFT UYSAL/METINALIMSTR 15DEC18
Infant
42S1FPETCNN1 TTL6KG 23X40X55CM DOG
TYPE
Petc Max 8kg
41S1FAVIHNN1 TTL30KG 45X55X75CM DOG
LABRADOR
Avih Over 8kg
41FSFML
Special Meal Request
4FSSRFQTRTK….
Redeem Miles
4FSSRFQTVTK….
Earn Miles
(Miles And Smiles)
41S1G4F
Seat Selection
41S1FBSCTHK1
Baby Bassinet Seat Request
41S1FDEPUHK1
Unaccompanied Deportee Passenger
41S1FDEPAHK1 ESCORT LAST/NAMEMR
Accompanied Deportee Passenger
41S1FINAD
Inadmissible Passenger

10
STRETCHER
 Stretcher passengers are only carried in
economy class.
 Regardless of how many seats will be blocked
for the stretcher depending on the aircraft type,
passenger is charged with the 7 times the
highest economy one-way fare. One ticket is
issued, manually fare is constructed.
Accompanying passenger can be on another
PNR having purchased a separate ticket with
best applicable fare.

APFAX ENTRIES FOR STRETCHER

41S1FSTCR
Stretcher
4FSSRMEDATK HK1 ACCOMPANYING
PASSENGERS SURNAME/NAME AGE
Escort Passenger Information
4FSSRMEDATK NN1 AMBULANCE COMPANY
Transferring Between Hospital and Airport
4FSSRMEDATK NN1 OXYGEN TUBE 5LT PER
MINUTES
The Amount of Oxygen Needed by Passenger
4FSSRMEDATK PATIENT SURNAME/NAME
AGE
Patient Passenger Information

11
4FSSRMEDATK ILLNESS

4FSSRMEDATK DESTINATION CITY AND

HOSPITAL

4FSSRMEDATK DOCTOR NAME AND

TELEPHONE

4FSSRMEDATK SOCIAL SECURITY NUMBER

OF STRETCHER PSGR

12
EXCESS BAGGAGE
41S1FXBAGNN1 TTL20KG 1PC
30X30X30CM WEIGHT
41S1FXBAGNN1 TTL20KG 2PC
30X30X30CM PIECE
41S1FXBAGNN1 TTL20KG 1PC
30X30X30CM OVERWEIGHT

EMD for WEIGHT

Case: Passenger, who has 30K free baggage
allowance, would like to travel with 50kg:
41S1FXBAGNN1 TTL20KG 2PC 30X30X30CM
WEIGHT
Fare Quotation: FQYP1S1/20KG/0DG/10MAR18
EMD for PIECE
Case: Passenger who has 1PC free baggage
allowance, would like to travel with one more piece
which is 20K.
41S1FXBAGNN1 TTL20KG 1PC 30X30X30CM
PIECE
Fare Quotation: FQYP1S1/1PC/0GO/10FEB18

13
EMD for OVERWEIGHT
Case: Passenger who has 1PC free baggage
allowance, would like to travel with one piece which
is 32K.
41S1FXBAGNN1 TTL9KG 1PC 30X30X30CM
OVERWEIGHT
Fare Quotation: FQYP1S1/1PC/0DA/10JAN18

14
SEGMENT STATUS CODES
REQUEST CODES

NN Request

IN Immediate Need

NA Sell Space If Available, If Not,

Waitlist and Action Alternative
Segment
LL Waitlist is Requested

ADVISE CODES

KL Confirmed from waiting List

KK Space Request is Confirmed

DL Confirmation is Taken Back

NO No action was taken on the request

SC Schedule change confirmed flight

UU Space not available, have waitlisted

UC Unable to confirm or waitlist

15
UN Flight or requested class is not
operated
WK HK, KK, KL flight is cancelled

CANCELLATION CODES

XX Cancellation with a message

HX Segment is cancelled, check your

record
XK Request is cancelled without
sending any message
STATUS CODES

HK Hold confirmed

HL Hold listed

QQ Un-booked segment (for open ticket

issuance)
PN Pending need

SA Seat available

ZZ Stretcher, sublo, crew

16
MEANINGS OF CODES IN HISTORY
A7 F Additional form of payment entry
to the ticket field
AS Added segment

AP M Added cash form of payment

AP 1/M Added cash form of payment for

the first passenger
AP S-M- Added cash for special form of
TRY… payment
AN Added name

A4 Added Ap Fax SSR or Ap Fax

OSI information
A3 Added Gen Fax SSR or Gen Fax
OSI information
XS Cancelled segment

X7 E Added endorsement to the ticket

field
XP M Cancelled form of payment as
cash
XP CC Cancelled form of payment as
credit card
SC Status change on a segment

XN Cancelled name

17
XF Cancelled fone field

XT Cancelled time limit

XM Cancelled meal request

X7 Cancelled ticket field

X4 Cancelled Ap Fax SSR or Ap Fax

OSI information
X3 Cancelled Gen Fax SSR or Gen
Fax OSI information
S4 Status change on Ap Fax SSR or
Ap Fax OSI information
S3 Status change on Gen Fax SSR
or Gen Fax OSI information
AV Added SVC segment

XV Cancelled SVC segment

SV Status change of SVC segment

DD Divided PNR

DN Divide name

QEP PNR forwarded to a Q

18
QR PNR removed from Q

QUTR Sent to ‘Unable to reach’ Q

QLMTC Sent to ‘Left message to call’ Q

KL ACT KL Action by O&D system, waitlist

RTDP confirmation

KM KM Re-accommodate, schedule
REAC change

QLMTC Sent to ‘Left message to call’ Q

KL ACT KL Action by O&D system, waitlist

RTDP confirmation

KM KM Re-accommodate, schedule
REAC change

19
LISTS
LCTK54/4MARISTSIN
Confirmed Pnrs
LC/ATK54/30AUG
Alphabetic Order
LCTK1979/30AUGIST.LON
Pnrs From London Office
LXTK1980/30AUGLHR
Cancelled Pnrs
LOTK1907/28JANISTZRH
Passengers With Outbound Flights
LITK1980/28FEBIST
Passengers With Inbound Flights
LVTK1813/23FEBIST
VIP
LATK1917/12JANIST—STCR
Passengers With Special Request Keywords
LATK1979/20AUGIST-UNTD
Pnrs With No Ticket

20
THIRD PARTY BOOKING
4FSSROTHS..PNR TRANSFERRED TO TK
PLS FOLLOW UP BY TK
Responsibility Of Pnr
4FSSROTHS..PLS ADV CTC NO
Information Request From Agency
4FSSROTHS..RES CHND UPON PSGR
Rebooking
4FSSROTHS..CNCLD DUE TO PSGR REQ
Cancellation
4FSSROTHS..DVD BY TK
Divide

DIVIDE
D1 1st Name Field

D1/ 1st Passenger

D2/3/ In The Same Name Field

D7/*9 In Different Name Field

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AUTOMATIC REFUND
XI Pnr Cancellation
6 PSGR
E*R
I Pnr Ignore

7DREFUND Refund Entry

-SURNAME/NAMEMR Name Field

MEV Automatic MEV

FQREF Automatic Fare

Quotation For Refund
MMTRY…. Payment Field

EM End Of Manual

22
MANUEL REFUND
XI Pnr Cancellation
6 PSGR
E*R
I Pnr Ignore

7DREFUND Refund Entry

-SURNAME/NAMEMR Name Field

MEV Automatic MEV

CTAXTRY/…/… Tax To Be
Refunded
MMTRY…. Payment Field

MACTRY…**130USD If There Is Penalty

PEN

EM End Of Manual

23
AUTOMATIC EXCHANGE
*PNR Pnr Retrieve

X2 Delete Previous Flights

A25JUNPARIST New Availability

N1Y1

CX Delete Existing Fare Field

MEV Automatic MEV

FQBBP1*ADT.R Automatic Fare Quotation

FQBBK

*T Payment Field

M..@ Delete Previous Payment

MM or MCC New Additional Payment

7..@ Delete Old Ticket Item

ETE New Ticket Issued

24
AUTOMATIC REISSUE
*PNR Pnr Retrieve

X2 Delete Previous Flights

A25JUNPARIST New Availability

N1E1

CX Delete Existing Fare Field

MEV Automatic MEV

FQP1*ADT.R Automatic Fare Quotation

*T Payment Field

M..@ Delete Previous Payment

MM or MCC New Additional Payment

7..@ Delete Old Ticket Item

ETE New Ticket Issued

25
MANUEL EXCHANGE
*PNR Pnr Retrieve

X2 Delete Previous Flights

A25JUNPARIST New Availability

N1E1

CX Delete Existing Fare

Field
FQ Fare Quotation

C4@FRUSD...TRY.../TAXTOTTRY....XT/TAXTOTPD

New Fare Taxes to

Base Difference be
Fare to be collected
Collected

C/4TAXTRY/…../…../……..

Taxes To Be Collected Shown Separately

C6@TAXTRYPD/..../..../....

Paid Taxes Shown Separately

MEV Automatic MEV

26
*T Payment Field

M..@ Delete Old Payment

MM or MCC New Additional

Payment
7..@ Delete Old Ticket
Number
ETE New Ticket Issued

Note: If needed, during exchange/reissue

transactions RSD EMD is issued for
residual/refundable balance. The entry is;
7MRSD/TRY….

27
MANUEL REISSUE
*PNR Pnr Retrieve

X2 Delete Previous Flights

A25JUNPARIST New Availability

N1E1

CX Delete Existing Fare

Field
FQ.T10JAN19.IST/H Fare Quotation

C4@FRUSD...TRY.../TAXTOTTRY....XT/TAXTOTPD

New Fare Taxes to

Base Difference be
Fare to be collected
collected
C/4TAXTRY/…../…../……..

Taxes To Be Collected Shown Separately

C6@TAXTRYPD/..../..../....

Paid Taxes Shown Separately

MEV Automatic MEV

28
*T Payment Field

M..@ Delete Old Payment

MM or MCC New Additional

Payment
7..@ Delete Old Ticket
Number
ETE New Ticket Issued

Note: If needed, during exchange/reissue

transactions RSD EMD is issued for
residual/refundable balance. The entry is;
7MRSD/TRY….

29
INVOLUNTARY REISSUE
PNR is saved with new flights and confirmed..
CMIET Fare Header
With Ignore
C*IST TK Fare
CAI140.68TT1PXOW Calculation On
Original Etkt
C*Z NUC140.68ROE1.00 Nuc And Roe

CFRUSD140.68/TAXTOTPD Fare

CTAXTRYPD/…/… Taxes

CNA Not Valid After

CNB Not Valid

Before
CB2PC Baggage
OR CB30K Allowance

MEI Automatic Mei

*T Payment Field

7E*INVOL DUE TO TK… Endorsement

CNCLD

30
M..@ Delete Old
Payment
7..@ Delete Old
Ticket Item
ETE New Ticket
Issued

31
REVALIDATION (INVOLUNTARY)
*ET-@
Etkt Transaction Mode
*ET-@REVTKT1-CPN1/S1-CPN2/S2
1st Ticket 1st Segment 1st Coupon And 2nd
Segment 2nd Coupon
*ET-@E
Save

VOID
*ET-/ Display ETKT

T/X235…. Void
*ET-/ Display ETKT

T Display Sales Report

*SR/A…
Void Using Line
T Number
…X

32
MILES AND SMILES
FFQDTK….
Passenger’s Mileage Account
FXISTPAR*FFY//MILES
Mileage Table For Adult
FXISTPAR*FFY//MILESG
Guaranteed Mileage Table For Adult
FXISTPAR*TNN//MILES
Mileage Table For Child
FXISTPAR*TNN//MILESG
Guaranteed Mileage Table For Child
FXISTPAR*TNF//MILES
Mileage Table For Infant
FXISTPAR*TNF//MILESG
Guaranteed Mileage Table For Infant
FXISTPAR*FFY//AWARDST
FXISTPAR*TNN//AWARST
FXISTPAR*TNF//AWARDST
Star award

33
MILES AND SMILES AWARD TICKET
A20DECISTAMS Availability

N1X1 Economy Cabin

N1I1 Business Cabin
or
N1X1Q Economy Cabin Gmil
N1I1Q Business Cabin Gmil

CH*card number Display Member’s File

CHM File Loaded Onto The Pnr

FQP1*FFY//MILES Fare Quotation for Adult

FQP1*FFY//MILESG Fare Quotation Guaranteed

for Adult
4FGMIL Guaranteed

After PNR save, do I*R to receive trophy’s

message. Then FFQM to redeem miles, enter
payment and ETE.

34
PENALTY EMD
-SURNAME/NAMEMRS Name Field

41FFOIDNI Identity

CM Fare Header

CFTRY…. Fare

MRD235…..(1) Introduce Ticket

Number
MM Payment

*EMD-@PEN Mask

EMD Emd Issued

35
CUSTOMER COMPENSATION EMD
-SURNAME/NAMEMRS Name Field

41FFOIDNI Identity

CM Fare Header

CFTRY…. Fare

MRD235…..(1) Introduce Ticket

Number
7E*TK WAIVE CODE Tkwaive Code

MITRY…/FF00002/05FEB2019 Cus Emd Form

Of Payment
*EMD-@CUS Mask

EMD Emd Issued

36
DENIED BOARDING COMPENSATION EMD
-SURNAME/NAMEMRS Name Field

41FFOIDNI Identity Number

CM Fare Header

CFEUR…TRY…. Fare

C*Z BSR Bankers Selling

Rate
MRD235…..(1) Introduce Ticket
Number
MNTRY…/FF00001/05FEB2019 Form Of
Payment
7E*NOT VALID AFTER Endorsement

7S*DUE TO OVB TK… Remark

*EMD-@DBC Mask

EMD Emd Issued

37
XBAG EMD
Apfax is entered first. Fare Quotation entry is used
automatically. For cash payments; MFQM, for credit
card payments MFQ1CC/….To finalize, EMDA* and
XBAG EMD is issued.

EMD REFUND
7DREFUND Refund Entry

-SURNAME/NAMEMR Name Field

MEV235…….(1)/5JAN19M Mev

MMTRY…. Form Of Payment

EM End Of Manual

38
RDL EMD
The flight ticket of the passenger will be exchanged
with a RDL EMD with 15% more value of the total
refund amount of the flight ticket.
FQRMD//OF15 Automatic Fare
Quotation

If automatic entry does not work, here are manual

entries:
-SURNAME/NAMEMRS Name Field

CM Manual Fare
header entry

CFRUSD…/TAXTOTTRY…XT/TAXTOTPD

Base %15 more value

Fare of total refund
amount

CTAXTRY/…*6S Tax code

CTAXTRYPD…../…../…….. Paid Taxes on

Ticket

39
MI/FF00017/15JUN2020 FF00017 Invoice
Code
7E*TOTAL REF AMOUNT TRY…

Endorsement, %15 Increased Total Amount

MEV235…(1-2)/15JUN2020E

Document Exchange Voluntarily

41FFOIDNI..

National Identity number

*EMD-@RDL

Mask
EMD

RDL EMD Issued

40
APPENDIX 1 PASSENGER TYPE CODES
PTC DESCRIPTION TC
ADT Adult -
INF Infant IN
Infant Occupying
INS CH
Seat
Child for family
ENN CH
discount
Infant for family
GIF IN
discount
CNN Child CH
Unaccompanied
UNN CH
Minor
YTH Youth ZS/ZZ
STU Student SD
SNN Senior Citizen CD
Disabled
DIS SB
Passenger

41
 Accomp. Psgr.
DIS** AT
For Dis. Psgr.
SEA Seaman SC
LBR Labor DL
LNN Labor child DLCH
LIF Labor infant DLIN
Elite card C class
fare for
CMA CN
accompanied
passenger
Elite card C class
fare for
CMP CP50
accompanying
passenger
Visit Friends and
VFR VFR
Relatives
Visit friends and
VNN VFRCH
relatives for child
Visit friends and
VFF relatives for VFRIN
infant

42
 Product
AGT Experience PEP
Programme
GIT/GRP Group GV10
ITX Individual IT IT
PIL Pilgrim PG
TEA Teacher ZZ*
VETERAN*** Turkish Veteran MG
STCR*** Strecher SZ
EXST*** Extra Seat EX
Family discount
FAMILY PD
(GIT fares)
CRUISE Cruise fares CR
Medical tourism
MED MED
discount
CBBG*** Cabin Baggage CB
NTL National SD*

43
* TEA may be coded as ZZ, NTL as SD.
** For disabled companion AT code is not modified.
SB code in the fare basis can be changed to AT
manually.
***Since automatic FQ is not possible for these
types of passengers, manual quotation must be
done.

44
ENTRIES DUE TO COVID – 19
41FPHES HESID HES ID

PCR TEST FEE EMD

I Transaction
Ignored
-SURNAME/NAMEMRS Name Field

CM Fare Header

CFTRY… Fare

MRD235…(1) Introduce
Ticket
Number
41FFOIDNI Identity
Number
7E*PCR TEST FEE Endorsement

MM Form of
Payment
*EMD-@PCR Mask

EMD EMD Issued

45
If you have any questions or feedbacks, please
contact yolcuhizmetleriegitmenleri@thy.com.

46