Article 5

Abstract: Examining Influencing Factors on User Satisfaction with In-House Developed ERP
Modules .
This survey investigates the impact of key influencing factors on user satisfaction with an in-
house developed ERP module within a large oil and gas company in Saudi Arabia. Specifically,
it explores the roles of communication campaigns, training, benefits, and ease of use (EoU)
as antecedents of user satisfaction. The study also examines the mediating effects of EoU and
benefits on overall satisfaction. A questionnaire was distributed to 104 ERP users actively
involved in the implementation process, and the partial least square method was employed
to test the research model. Baron and Kenny's approach was used to assess mediating
effects.
Introduction:
As organizations continue to invest in ERP systems, understanding the factors that contribute
to user satisfaction is crucial. This study focuses on the unique context of a large oil and gas
company in Saudi Arabia, exploring the influence of communication campaigns, training,
benefits, and ease of use on user satisfaction with an in-house developed ERP module.
Literature Review:
The survey builds on existing literature related to ERP satisfaction and extends the
understanding by examining mediating effects, a dimension often overlooked in previous
studies. The literature emphasizes the significance of communication, training, benefits, and
ease of use in shaping user perceptions and overall satisfaction.
Research Model:
The research model incorporates communication campaigns, training, benefits, and ease of
use as key influencing factors on ERP user satisfaction. The study hypothesizes that ease of
use and benefits act as mediators in the relationships between communication and training,
and overall satisfaction.
Methodology:
A questionnaire was designed and distributed to 104 ERP users actively engaged in the
implementation process within the oil and gas company. The partial least square method was
employed to analyze the data, and Baron and Kenny's approach was used to investigate
mediating effects.
Findings:
The proposed research model accounted for 62.7 percent of the variance in ERP user
satisfaction. The results revealed that ease of use fully mediates the relationship between
training and communication campaigns, and benefits. Both ease of use and benefits fully
mediate the relationship between training and satisfaction, while they partially mediate the
relationship between communication campaigns and satisfaction.
Practical Implications:
The findings highlight the importance of designing training programs and communication
campaigns that foster ease of use and effectively convey the benefits of ERP systems to
stakeholders. This suggests that a strategic approach to training and communication can
significantly impact user satisfaction in the context of ERP implementation.
Originality/Value:
This study contributes to the ERP satisfaction literature by examining the mediating effects in
a unique setting, specifically within the oil and gas industry of a developing country. The
research provides valuable insights for practitioners and academics, shedding light on the
nuanced relationships between influencing factors and user satisfaction in the context of in-
house developed ERP modules.
Article 6 : Exploring the Impact of Perceived Information Transparency on ERP Adoption: A
Research Study
Abstract:
The adoption of Enterprise Resource Planning (ERP) systems has become a focal point in
Information Systems (IS) research. This study contributes to the existing body of knowledge
by investigating the direct and indirect effects of perceived information transparency
resulting from the adoption of ERP systems. Drawing on the Technology Acceptance Model
and the Theory of Reasoned Action, we propose a comprehensive research model. The
model is then validated through a survey conducted among 106 ERP users.
Introduction:
The rapid evolution of technology has made Enterprise Resource Planning (ERP) systems an
integral part of organizational processes. This study aims to delve into the factors influencing
ERP adoption, specifically focusing on perceived information transparency and its cascading
effects on user perceptions and overall system adoption.
Literature Review:
The study builds upon a robust foundation of literature grounded in the Technology
Acceptance Model (TAM) and the Theory of Reasoned Action (TRA). Previous research
highlights the significance of perceived transparency in influencing user attitudes and
behaviors toward technology adoption.
Research Model:
Our proposed research model integrates key elements from TAM and TRA to create a
comprehensive framework for understanding ERP adoption. We hypothesize that perceived
information transparency directly influences perceived usefulness and ease of use,
subsequently impacting user attitude and adoption.
Methodology:
To test our research model, a survey was conducted among 106 ERP users from diverse
industries. Participants were asked to evaluate the perceived information transparency of
their ERP systems and provide feedback on perceived usefulness, ease of use, attitude, and
adoption.
Results:
The survey results confirm the significance of perceived information transparency in shaping
user perceptions and behaviors. Specifically, perceived information transparency
demonstrates significant direct effects on perceived usefulness and ease of use.
Furthermore, it exerts an indirect effect on user attitude and adoption.
The mediating role of perceived usefulness is crucial in understanding the relationship
between information transparency and user attitude. Our findings indicate that perceived
usefulness fully mediates the impact of information transparency on the attitude toward
using ERP systems.
Implications:
This study contributes valuable insights to the field of ERP adoption research, emphasizing
the pivotal role of perceived information transparency. ERP providers and vendors can
leverage these findings when formulating business models, focusing on enhancing
transparency to positively influence user perceptions and drive system adoption.
Conclusion:
As organizations continue to embrace digital transformation, understanding the factors that
influence ERP adoption is paramount. This study sheds light on the role of perceived
information transparency in shaping user attitudes and adoption behaviors. By recognizing
the importance of transparency, ERP providers can refine their strategies, ultimately
contributing to the successful implementation and utilization of ERP systems in diverse
organizational settings.