Latvijas Republikas iekšlietu ministrija

VALSTS POLICIJA
Latgales reģionālā pārvalde
KRASLAVA POLICIJAS BIROJS
Brīvības iela 15, Krāslava, Krāslavas pilsēta, LV-5601. +37165603408 E-past: kanc@vp.gov.lv

LĒMUMS

2023 marts 30 Nr. NE130056/1

Par pārsūdzēto lēmumu

administratīvā pārkāpuma lietā Nr . NE130056/1
Latvijas Republikas iekšlietu ministrijas valsts policijas pārvalde pilsētas Brīvības iela 15,
Krāslava,Krāslavas pilsēta, LV-5601, t.+37165603408, e-pasts: kanc@vp.gov.lv
konstatēja:
This document has been translated from Latvian into English as an exception. Specially
for amazon.es site solely from their policy. The original document was created in the state,
Latvian language.
The decision on Kraslava dated March 30, 2023. The protocol number with the decision - KR-UR-19271/1
Regarding the violation of the appealed resolution in case No. KR-LV-19271/1, the Police Commissariat of
the Kraslava district of the State Police considered the application received by the administration of the
Kraslava district on 03/29/2023, received No. UK-2544, about the violation of the resolution of the Kraslavas
district Police Department. Junior Inspector Aivars Samkonko.Police Commissariat of
Kraslavas-Pilseta district (hereinafter - Junior Inspector) KR-LV-19271/1. personal identification number:
110281-25602 address: Lakstigalu Street, 18, LV-5602; Kraslalva, Latvia. Lolita Rakstina, 42-year-old
resident of Kraslavas Pilseta
On March 21, he sent the transaction online to Amazon's ES (amazon.es web site) address for €1.458.99
he received a box without the main product called "Apple iPhone 14 Pro MAX (256 GB) - Negro Espacial" ,
Pedido n.º 408-6724343-6785130, delivery posti
Tracking ID: JJFI63864910004472669. The payment method used is MasterCard, so the numbers on the
back are "0266". The box was not delivered as indicated in the letter from Amazon.Es to the victim. A locker
was delivered to the Box, which was opened using an SMS/MMS code (to number +371 25322716)
that came to the victim's phone from the courier service. Personally, the parcels were not delivered from
hand to hand to the address. The storage boxes were examined and checked with the video recordings at
the post office, the fact of damage and the low weight of the parcels was confirmed. The order was placed
immediately by 1 phone. (The information is confirmed on the "my orders" tab) in the client's personal
account on Amazon.Es. Checking various video recordings from cameras installed during delivery on
request did not reveal any evidence of the correct delivery method where the victim was waiting. Final
decision: the fact of the main loss of the goods is confirmed, during the investigation and in accordance with
the facts presented, based on the testimony and circumstances of the case verified during the investigation,
the courier is considered not involved in the crime. The victim should contact the store that
insures the goods, if any. The decision is final, but can be appealed. This document must be disclosed to
Amazon.The ES (amazon.es web site) that Lolita Rakstina bought from.

Pieteikuma iesniedzējs: Pilsētas policija Livani

Natalia Vebinavus operatīvas vadības grupas
inspektors , virsleitnants:
Valērijs Kreši
 Evidence indicated during the investigation
that relate to the protocol KR-UR-19271/1,
sheet number 2

On the next page /pages, the progress of the investigation and the facts indicated from thewords
of the seller (from the letter cs-reply@amazon.es 03/29/2023 at 15:50 arrived at thevictim's
e-mail address lolitaraks91@gmail.com )

The photos clearly show that the layer of adhesive tape that was last applied to the box where
the main product was supposed to be, which the customer was waiting for called "Apple
iPhone 14 Pro MAX (256 GB) - Negro Espacial" was applied not in the original way but
manually by the 3rd person, because in the original there was black tape, this is clearly visible
and was checked by the investigator with witnesses, below are the details as a photo:
 Evidence indicated during the investigation
that relate to the protocol KR-UR-19271/1,
sheet number 3

Based on the conclusions of the investigation, the decision is based on the grounds that the
client did not receive his goods, for which he gave his money written off from his MasterCard
card with numbers at the end "0266", the investigation asks to show loyalty and support
towards the client and help with a compromise in re-delivery or refund of the full amount.
Otherwise, the customer has every right to file a complaint against the site from which the
product was ordered. We ask amazon.es get acquainted with all the documents and give an
answer to the victim.