‘Acquirer Collaboration Dispute Response Questionnaire - Consumer Disputes ROL Case Number:2364383870 ‘Transaction Information Cardholder Account Number4441 112000002838 ‘Transaction Amount: 999 90, “TransDate (MMV/DDIYY): 080272023 Dispute Reason Code: 13, MO/TO /EC! Inteator:7 ‘Transagtion identifier: 363214862081158 Dispute Response information : Accept Partial x Devine ‘Acceptance Amount 0.00 why are you net accepting fl laity? See Merchant Response Response Reason _— Credit Provessed “Invalid Dispute Invalid dispute reason: See stactment Explanation ‘See attactment Credit information (Crelt Date (CCYY- 1-00} ‘Acquirer Reterence Number: pute Reason Code 13.1, 13.2, 13.2, 13.4, 13.5, 13.6, 12.7, 13.8, 13.9 ‘Tran type: D ‘Acquirer Reterence Number 24482153218852096162270 (Chargeback CPD (MIWDDIYY}; 0972572023 Dispute Conction Code: 7 ‘Merchant Category Code: 5331 urisdition: Vise Intemational (Creel Amount:DISPUTE RESPONSE -R ‘Merchant #: 174101933995 Case #: 232683875201 Reason Code: 1370 Amount: 999.90 Accept dispute: By selecting this action, you are accepting FULL, financial liability for this dispute. __ Credit Issued:Credit Date(MMIDDICCYY): _/_/__ Credit Amount: Credit ARN: Check all conditions that apply to your response and include supporting documentation as required by the Issuer Please ensure the case mumber is written in the upper right hand comer of each page. __ Copy of a Signed and/or Electronically captured sales Copy of a Signed cancellation policy or order form ___ Copy ofa Signed order form AVS of Y or M and SIGNED proof of delivery to AVS confirmed address _~ Signed rental agreement or Hotel/Motel folio — Copy of the Recurring billing agreement __T &E Documentation showing loyalty transactions related to this purchase 1 & E— Documentation showing subsequent purchases made throughout the service period Proof that the ticket was received for passenger transport —~ Proof the name on the flight manifest matches the Cardholder name on purchased itinerary Proof of CVC? in lieu of imprint Proof of authorization ___ Proof of Verified by Visa, MasterCard Secure Code, AMEX Safe Key, or Discover Protect Buy X_ Other Documentation (Please Describe): Supporting Evidence Enclosed [Merchant CommentsChar geback Response Form Case Number 232683875201 Merchant Services P.O. Box 6015, Hagerstown, MD 21741-6015 FAX: (301) 745-7565 CLIENT SERVICE PAYPAL ACSControl Merchant aaa 232683875201 Hated 174101933995 Card Holder #1000 30006 1000-2838 Chargeback 999,90 USD Amount : Transaction Ref # 2aagaass216ss2098162270 past 999.9 USD Date: 2029-10-2070%:51:08.7022 aston yaraoa9 Regponse Date: 2023-10-17T00:00:00,0002 Contact Nabe 402-985-7733 If you areableto refute this chargeback, please explain why in the space provided below. Attach all relevant documentation and return to us at the address above. This item mus. be received by our center within 30 days of the Debit Advice Resolution Date to preserve your reversal rights. Disputing Chargeback as: CardHolder Name: Viadlen Merinov ‘Supporting Documents Details Other documentation : Supporting Evidence Enclosed Please find altached additional evidence provided by the merchant Transaction details are included for this purchase. Credit Card Transaction Details First Name. Viadlen Last Name Merinov : Dispute Creation 2023-08- Transaction Date. 8/2/2023 Gas aarp OneCARD-100000-2000- Funding Source $2" Card Type: VISA User-to-User CC Number J SOR POCO Teretionip: 6H706456GN211360x SEAN Numer; 2838 / 000% 170% ee 00x 2838 330 HhigginS Re. Unt Credit Card a . 321418036503 Billing Address: Transaction ID: Perk Fidget 008A-5773, US. Visitor 1D: IP: Gross Amount: 999.9 USD FSO: Net Amount 999.9 USD FeeAmount: — - Refunded Amount: - Shipment Details. Tracking Number: Shipping Company: 330 Hhiggins Tracking Status: YET_TO_BE SHIPPED — Shipping Addess: Fr 01 Pak 60068-5773, US. 330 Hhiggins : Rd., Unt B AVS Response: NOTE PPORTED BY Billing Address Park Ridge, IL 330 Hhiggins Rd Unt Delivery Address: BPark Ridge,|L 60068- 60068-5773, US 5773, US Iten Detalls Item Name: Purchase amount Quantity: 1 Price: 999.9 USD. Sdller Business InformationSadler Email Sale Name eBay ECI_USD_PPFOP@ebay.com Address: Registration Ratail (not clsowhore Date: Business TYPE class fied) Business URL: Geeuee ace Authorization Details Firt Name Vladlen Lect Name: Merinov Processor: FDMS Card Type: z Transaction ae 999.9 USD Type: Charge Delayed Settlement ae Pending Settlement Date: 9/2/2028 Time Provessed: 8/2/2023 Paypal Status Success. Authorization Authorization Code: comes ‘satus 205: ECI Submitted ae EC! 30S: U:NoT CVV Response: AVSResponse. SUPPORTED BY ISSUER Please review with the cardholder and provide an updated response if they are still disputing this transaction. Please provide signed cardholder letter stating the nature of the dispute or a completed fast track form to remedy chargeback Sincerely, PayPal PayPal Case ID: PP-R-OSU-493014436eb Defense Summary cBay has investigated this transaction, We have determined that the transaction is a fraudulent return attack on eBay merchants. ‘This abusive behavior involves the buyer opening up return claims, then returning incorreer/ fraudulent items in an attempt to defraud eBay and the merchant, The buyer is now attempting to abuse the external dispute process by claiming that they have completed a return. in an attempt to receive fiands and maintain possession of high value items, Evidence included to support our determination: * Details of the disputed transaction * Available tracking Information * Buyer Abuse fraud suspension detail * Available evidence of fraudulent return based on return shipping information * Additional evidence to establish abusive buyer behavior ‘Transaction Details ‘The eBay eransaction details regard below 1g this dispuce ean be found Order 1D 23-10357-86964 Ieem ID : 304491178582 ; DJL Mini 3 Pro (DJL RE Camer Deone 4K /60Kps ASMP 34 ee fasinates t Z Trem URL bhtps:// www.ebay.com ium /3044911783822nordr=true Purchase Date Aug 02, 2023 Payment Amount: USD 999.9 Trem Cost USD 9094 Trem Tax usp 90.9 Shipping Cost: USD 0.0 Quantity 1 Shipping Address : 330 Hhigain$ Rd Unt Park Ridge, 11. 60008-5773 us Trem Received Status. - The item/s purchased in this transuetion have been shipped ©, delivered to, of picked up by the buyer. Specific status details can be fourd below. Tracking Number, 1Z.21F004292335180 Cartier Name: ups. ‘Most Recent Tracking Event Date: 2023-08-07 T 103425 1.000-07:00 Eveat Dese: DeliveredStatus: DELIVERED City: PARK RIDGE StateOrProvinee: un PostalCode: 60068 Location: PARK RIDGE 60068 Sellet Return Shipping Address 400 Overpeck Ave Englewood NI 07631-4629 us Return’ I'rackingNumber-93019205855001 22881243 CarrierUsed:USPS Supporting Text Provided By The Seller ‘The ebay snapshots confitms the customer received the cotrect item, the customer submitted a remirn because he did nor like the drone, chay offers several return options, one is "not as described”, but in this ease the customer chose he didn't like the item. Which leaves doubr thar the item he received is not the one described in our cay listing, The second photo is the drone manufacturer confirming the item we shipped is the same a the ebay listing, The serial numbers confirms the product. The third is the invoice to what was sent to the customer, includes address, orcler number and most importantly the serial number of the item sent. We sky provided the ebay listing of the item we shipped 1 the customer. ‘There is no doubt that the customer received the correct item. Also this customer claims he rerurned the a package, a high value item requires signature confirmation, USPS claims a envelope was sent to an addsess in our zip code with the tracking numbers this customer provided.ene” eae erect tert ce mee sae 2D This returnis closed oyCamrige LLC 400 Overpeck Avenue Englewood. NJ 07631 United States (212) 333 3150 httos.urejinye.com Ordered On: 08/02/2023 02:23 PM Bay Order ID: 111386 ‘S0kd To ‘ship To Yidien Merinow Viglen Merinoy 320 Higgins Rd 330 Higgins Ra Une 8 Unt 8 Park Rigge. It 60068-5773 Park Ridge. IL 60068-5773 United States United States 3428598231 3r2asoaa1 1Beabobedet147979430@members ebay c ay | Loc sx Description Unt Price | Line Tots | 1 | G2 (GP MA.c0000892|BuI Nin 3 Pro QULR, Gamera 202.00] 909.00) Xa 02 [Brone 4K 60ips a8MP 24 Bins. ee Remote, y Ret sper epee °C 6941965929410 Serial Number(s TSBIEUXEAZSSAML EWOBS L [SubTotat ‘$909.00, \ J sniping $0.00) Tax $0.00) [Orver Totai: [ $909.00)Origin of Rewrn wou maichiag 1 Buyer's Location Aficr investigation, we are able w@ determine the returned package was aciually sen: from a substantially different location than where item was originally delivered c, This a common method of returns abuse and believe that the buyer is attempting to abuse the external disputes system here, Details of this investigation are as follows: Buycs's location originally shipped o: 330 HhiguinS Rd. Unt B Park Ride. US60068-5773 Origination Tocation of Reuumed Tem: ENGTFWOOD, NJ 07631 The differing returned package origination location strong not actually return the item purchase tupports our belief that the buyer didUSPS tracking anit 391miles @oo ©o Buyer Abuse Suspension On File The buyer is currently suspended for abusive buying behavior on our platform Examples of abusive behavior include False claims of merchandise not being as described or not received,© Returning damaged or incorrect items; # Refund manipulation User Information Name : Email : Account Status Address 1538 S Trumbull Ave Chicago, I. 60623 us The usce’s basic repistration information can be found below Vidlea Merinov vidicamerinay @gmail.com SUSPENDED.eb Defense Summary cBay has investigated this transaction, We have determined that the transaction is a fraudulent return attack on eBay merchants. ‘This abusive behavior involves the buyer opening up return claims, then returning incorreer/ fraudulent items in an attempt to defraud eBay and the merchant, The buyer is now attempting to abuse the external dispute process by claiming that they have completed a return. in an attempt to receive fiands and maintain possession of high value items, Evidence included to support our determination: * Details of the disputed transaction * Available tracking Information * Buyer Abuse fraud suspension detail * Available evidence of fraudulent return based on return shipping information * Additional evidence to establish abusive buyer behavior ‘Transaction Details ‘The eBay eransaction details regard below 1g this dispuce ean be found Order 1D 23-10357-86964 Ieem ID : 304491178582 ; DJL Mini 3 Pro (DJL RE Camer Deone 4K /60Kps ASMP 34 ee fasinates t Z Trem URL bhtps:// www.ebay.com ium /3044911783822nordr=true Purchase Date Aug 02, 2023 Payment Amount: USD 999.9 Trem Cost USD 9094 Trem Tax usp 90.9 Shipping Cost: USD 0.0 Quantity 1 Shipping Address : 330 Hhigain$ Rd Unt Park Ridge, 11. 60008-5773 us Trem Received Status. - The item/s purchased in this transuetion have been shipped ©, delivered to, of picked up by the buyer. Specific status details can be fourd below. Tracking Number, 1Z.21F004292335180 Cartier Name: ups. ‘Most Recent Tracking Event Date: 2023-08-07 T 103425 1.000-07:00 Eveat Dese: DeliveredStatus: DELIVERED City: PARK RIDGE StateOrProvinee: u PostalCode: 60068 Location: PARK RIDGE 60068 bups:// www ups.com /track#loe=en_CNéerequesier=QU I C&tracknum=1ZK21 F004292 /trackdetails 180 Proof of Delivery ‘Ssnnpen ea onShipping address, order into * oxen sowon asa 708 ind som a tin oun se Cane rere aks ate seh anon other actions conan Authenticated Shipping Address and Shipping Label Address Match: We have on record that the authenticated shipping address on file matches the shipping label address used hy the seller for this transaction. This information supports ebay’s belief that this is a valie rransaction and shonld he protected by any applicable payment processor seller protcetion policy. Seller Return Shipping Address 400 Overpeck Ave Englewood. NJ 07631-4629 us Remen’TrackingNumber:9301 9205855001 22881243 Cartier Used: USPS ‘Origin of Return not matching to Buycr's Location- After investigation, we are able to determine chat the retarned package was actually sen from a substantially datferent locaton than where trem was ongunally delivered to. his a common method of returns abuse and believe that the buyer is attempting, to abuse the external disputes system here. Details of this investigation are as follows:Buyer's location originally shipped to: 330 HhigginS Rd, Unt B Park Ridgel. US60068-5773 Origination Location of Returned Item: ENGLEWOOD, NJ 07631 ‘The diffusing returned package origination location strongly supports our belief that the buyer did not actually return the item purchased. Proof of Delivery USPS Tracking orignal tracking sent irom seller =a turn tracking gent 391milesSupporting ‘Text Provided By ‘The Seller ‘The cay snapshors confirms the customer received the correct item, the customer submitted a return because he did not like the drone, ebay offers several return options, one is "not as described”, but in this ease the customer chose he didn't like the item. Which leaves doubt that the item he received is not the one described in our ebay listing. The second photo is the drone manufacturer confirming the item we shipped is the same as the ebay listing. The serial numbers confirms the product. The thied is the invoice «0 what was sent (o (he customer, includes address, order number and most importanily the serial number of the item sent. We slo provided the ebay listing of the item we shipped te the customer. There is no doube that the customer reccived the corrcet item. Also this customer claims he returned the a package, a high value item requires signature confirmation, USPS elaims a envelope was sent to an address in our zip code with the tracking numbers this customer provicled. Oe Ayeat ions UERaARO AA ae Conran Feta onmeeingt )Sawtsg EJ Snnencomie 8 ey Bae etn el ete we sane o—________e. This returnis closedCamrige LLC 400 Overpeck Avenue Englewood. NJ 07631 United States (212) 333 3150 httos.urejinye.com Ordered On: 08/02/2023 02:23 PM Bay Order ID: 111386 ‘S0kd To ‘ship To Yidien Merinow Viglen Merinoy 320 Higgins Rd 330 Higgins Ra Une 8 Unt 8 Park Rigge. It 60068-5773 Park Ridge. IL 60068-5773 United States United States 3428598231 3r2asoaa1 1Beabobedet147979430@members ebay c ay | Loc sx Description Unt Price | Line Tots | 1 | G2 (GP MA.c0000892|BuI Nin 3 Pro QULR, Gamera 202.00] 909.00) Xa 02 [Brone 4K 60ips a8MP 24 Bins. ee Remote, y Ret sper epee °C 6941965929410 Serial Number(s TSBIEUXEAZSSAML EWOBS L [SubTotat ‘$909.00, \ J sniping $0.00) Tax $0.00) [Orver Totai: [ $909.00)Buyer Abuse Suspension On File “The buyer is currently suspended for abusive buying behavior on our platform, Fxamples of abusive behavior include: © False claims of merchandise aot being as described or not received; * Returning damaged or incorrect © Refiund manipulation User Information - The usct's basic registration information can be found below Name : Vidlen Mesinoy Email vidlenmerinov @gmail.com Account Status SUSPENDED Address 1538 S Trumbull Ave Chicago, IL 60623 us