Service Manual

Label Printer

HERMES Q
MADE IN GERMANY
2 Service Manual 2
for the following products
Family Type
HERMES Q HERMES Q2L
HERMES Q4L
HERMES Q4.3L
HERMES Q6.3L
HERMES Q2R
HERMES Q4R
HERMES Q4.3R
HERMES Q6.3R

Edition: 04/2020 - Part No. 9003469

Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original
intended purpose demand the previous written authorization by cab.
Trademark
Windows is a registered trademark of the Microsoft Corporation.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.

Germany USA Taiwan China

cab Produkttechnik GmbH & Co KG cab Technology, Inc. cab Technology Co., Ltd. cab (Shanghai) Trading Co., Ltd.
Karlsruhe Chelmsford, MA Taipei Guangzhou
Phone +49 721 6626 0 Phone +1 978 250 8321 Phone +886 (02) 8227 3966 Phone +86 (020) 2831 7358
www.cab.de www.cab.de/us www.cab.de/tw www.cab.de/cn

France Mexico China South Africa

cab Technologies S.à.r.l. cab Technology, Inc. cab (Shanghai) Trading Co., Ltd. cab Technology (Pty) Ltd.
Niedermodern Juárez Shanghai Randburg
Phone +33 388 722501 Phone +52 656 682 4301 Phone +86 (021) 6236 3161 Phone +27 11 886 3580
www.cab.de/fr www.cab.de/es www.cab.de/cn www.cab.de/za
Table of Contents 3
1 Introduction............................................................................................................................................. 4
1.1 Instructions................................................................................................................................................ 4
1.2 General Safety Instructions....................................................................................................................... 4
1.3 Protective Devices.................................................................................................................................... 5
1.4 Handling Electricity ................................................................................................................................... 5
1.5 Procedure in Case of Accidents ............................................................................................................... 5
1.6 Environment.............................................................................................................................................. 5
2 Tools......................................................................................................................................................... 6
3 Maintenance............................................................................................................................................ 7
3.1 Cleaning by the Operator.......................................................................................................................... 7
3.2 Cleaning the Label Sensor........................................................................................................................ 7
4 Replacing Assembly Units..................................................................................................................... 8
4.1 Replacing the Printhead............................................................................................................................ 8
4.2 Replacing the Print Roller and the Transport Roller................................................................................ 10
4.3 Replacing the Slipping Clutches..............................................................................................................11
4.4 Replacing the Label Sensor.................................................................................................................... 13
4.5 Replacing the PCB CPU......................................................................................................................... 14
4.6 Replacing the Power Supply Unit............................................................................................................ 15
5 Adjustments.......................................................................................................................................... 16
5.1 Measuring and Adjusting the Winding Torques....................................................................................... 16
5.1.1 Measuring the Winding Torques........................................................................................................ 16
5.1.2 Adjusting the Winding Torques.......................................................................................................... 19
5.2 Adjusting the Brake at the Label Unwinder............................................................................................. 20
5.3 Adjusting the Label Feed Path................................................................................................................ 21
5.4 Adjusting the Printing Mechanism........................................................................................................... 22
5.4.1 Preparing the Printer for Adjustment................................................................................................. 22
5.4.2 Aligning the Printhead to the Print Roller.......................................................................................... 23
5.4.3 Adjusting the Printhead Pressure...................................................................................................... 24
5.4.4 Adjusting the Distance of the Printhead from the Paper Guiding Edge............................................. 25
5.4.5 Adjusting the Transfer Ribbon Feed Path......................................................................................... 26
5.4.6 Final Test........................................................................................................................................... 27
5.5 Adjusting the Tension at the Rewinder Belt and the Transport Roller Belt.............................................. 28
5.6 Adjusting the Automatic Ribbon Saver.................................................................................................... 29
5.6.1 Setting the Eccentrics........................................................................................................................ 29
5.6.2 Adjusting the Magnetic Clutch........................................................................................................... 30
6 Troubleshooting and Error Treatment................................................................................................. 31
6.1 Failure of Device Functions..................................................................................................................... 31
6.2 Permanent Hardware Faults................................................................................................................... 31
7 Block Diagram....................................................................................................................................... 32
8 Layout Diagram PCB CPU.................................................................................................................... 33
9 Index....................................................................................................................................................... 34
4 1 Introduction 4
1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws attention to an exceptionally great, imminent danger to your health or life due to hazardous
voltages.

Danger!
! Draws attention to a danger with high risk which, if not avoided, may result in death or serious injury.

Warning!
! Draws attention to a danger with medium risk which, if not avoided, may result in death or serious injury.

Caution!
! Draws attention to a danger with low risk which, if not avoided, may result in minor or moderate injury.

! Attention!
Draws attention to potential risks of property damage or loss of quality.

i Note!
Advices to make work routine easier or on important steps to be carried out.

  Environment!


Gives you tips on protecting the environment.

 Handling instruction

 Reference to section, position, illustration number or document.

 Option (accessories, peripheral equipment, special fittings).

Time Information in the display.

1.2 General Safety Instructions

This service manual is intended for use by qualified service and maintenance personnel. For more operation and
configuration information, refer to the user or configuration manual.

Follow the general safety rules below:

• Keep the area around the device clean at all times!
• Work with safety in mind.
• Parts of device that are removed during the maintenance work must be put in a safe place.
• Avoid risks of tripping over.
Danger!
Double pole/neutral fusing.
N

Danger!
Danger to life and limb from increased current flow through metal parts in contact with the device.
XX Do not wear clothing with metal parts.
XX Do not wear jewelry.
XX Do not wear spectacles with metal frames.

Warning!
! Items of clothing drawn into the device by moving parts can lead to injuries.
XX Do not wear any items of clothing which could get caught by moving parts.
1 Introduction 5
1.3 Protective Devices

Warning!
! There is a risk of injury if protective devices are missing or defective.
XX Replace all protective devices (covers, safety notices, grounding cables etc) after maintenance work
has been completed.
XX Replace parts that have become defective or unusable.

Wear protective goggles for:

• Knocking pins or similar parts in or out with a hammer.
• Using spring hooks.
• Inserting or removing springs, retaining rings or grip rings.
• Using solvents, cleansers or other chemicals.

1.4 Handling Electricity

The following work may only be done by trained and qualified electricians:
• Work on electrical components.
• Work on an open device still connected to the mains supply.

General precautions before starting maintenance work:

• Find out where the emergency and power switches are so that they can be quickly thrown in an emergency.
• Disconnect the current supply before carrying out the following work:
-- Installing or removing power units.
-- Working in the immediate vicinity of open power supply components.
-- Mechanical check of power supply components.
-- Modifying circuits in the device.
• Test the zero potential of the device parts.
• Check the working area for possible sources of danger, such as wet floors, defective extension cables, defective
protective conductor connections.

Additional precautions in the case of exposed voltages:

• Ask a second person to remain near the working site. This person must know where the emergency and power
switches are, and how to switch the current off if danger arises.
• Only use one hand to work on electric circuits of devices that are switched on. Keep the other hand behind your
back or in your pocket.
This prevents electricity from flowing through your own body.

1.5 Procedure in Case of Accidents

• Act calmly and with great care.
• Avoid danger to yourself.
• Switch off power.
• Request medical assistance.
• Give first aid, if necessary.

1.6 Environment
  Obsolete assemblies contain valuable recyclable materials that should be sent for recycling.


XX Send to suitable collection points, separately from residual waste.

XX Send the parts for recycling.
6 2 Tools 6
XX Do not use any worn of damaged tools.
XX Only use tools and testing devices that are suitable for the task at hand.

cab special tools:

• Test collar for transfer ribbon winder (cab Part-No. 5540932)
• Distance caliber 0,1 mm (cab Part-No. 5961064)
• Gauge for brake adjustment at the label unwinder HERMES Qx/xxx-2 (cab Part-No. 5961092)
• Gauge for brake adjustment at the label unwinder HERMES Qx/xxx-3 (cab Part-No. 5961694)

Standard tools:
• Screw driver Torx, size TX 10, TX 20
• Allen key 1,5 mm
• Phillips-head screwdriver, size 1
• Allen key 2,5 mm (included)
• Snap ring pliers ZGG 0
• Snap ring pliers ZGG 1
• Cylindrical dynamometer (spring scale), 0 - 10 N
• Cylindrical dynamometer (spring scale), 0 - 25 N
• Scale Magnifier
• Digital Circuit Analyzer
3 Maintenance 7
3.1 Cleaning by the Operator
The following cleaning work is described in the  Assembly Instructions.
• Cleaning the device
• Cleaning the printhead
• Cleaning the print roller

3.2 Cleaning the Label Sensor

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1
2 4

6
7

Figure 1 Cleaning the label sensor

1. Remove the material from the printer.

2. Remove the rear cover.
3. Disconnect the plug (2) from the label sensor (1).
4. Loosen the screw (5).
5. Hold pressed the knob (4) and pull the label sensor with the handle (6) out of the profile.
* HERMES Q6.3: That way the distance plate (7) is pushed out of label sensor guide.
6. Clean the label sensor slots (3) with brush or cotton swab soaked in pure alcohol.
7. Push label sensor back into the guide.
8. * HERMES Q6.3: Push the distance plate (7) into the guide of the label sensor.
9. Connect the plug (2) to the label sensor (1).
10. Mount the rear cover.
11. Adjust label sensor mechanically and tighten the screw (5)  Assembly Instructions.
8 4 Replacing Assembly Units 8
4.1 Replacing the Printhead
The printhead of the label printer can be replaced without the need for fine adjustment. The printhead must be
replaced if worn or when switching to a printhead with higher or lower resolution.

3
1
2

1 Data connector
3 2 Power connector
3 Threaded holes
4 Catching holes
4 5 Heating line

Figure 2 Structure of the printhead

! Attention!
The printhead can be damaged by static electricity discharges and impacts!
XX Set up printer on a grounded, conductive surface.
XX Ground your body, e.g. by wearing a grounded wristband.
XX Do not touch contacts on the plug connections (1, 2).
XX Do not touch heating line (5) with hard objects or your hands.
4 Replacing Assembly Units 9
6 7 8 6

3 4 9 4 3 9

Figure 3 Replacing the printhead

Dismounting the Printhead

1. Remove the media from the printer.
2. Lock the printhead.
3. Loosen two screws (6).
4. Open the printhead locking and if necessary remove the printhead from the pins (9).
5. First unplug the power cable (8), followed by the data cable (7).

Mounting the Printhead

1. First connect the data cable (7), followed by the power cable (8).
2. Place the printhead into the printhead assembly and insert the pins (9) into the holes (4).
3. Press down the printhead carriage and fix the printhead with the screws (6) at the carriage using the threaded
holes (3).
4. Clean the heating line with the cleaning cloth included in the contents of delivery.
5. Reload labels and transfer ribbon.
10 4 Replacing Assembly Units 10
4.2 Replacing the Print Roller and the Transport Roller

1 2 3 4 5 6 7 8 9 10 11

Figure 4 Replacing print roller and transport roller

Replacing the print roller

1. Turn lever (4) counterclockwise to lift the printhead assembly.
2. Loosen screw (6).
3. Remove ball bearing (5) and print roller (2) through the plate (3).
4. Guide the new print roller through the plate (3) to the axle (1). Turn the roller to align it to the hexagonal end of the
axle and push the roller further until it stops.
5. Insert the ball bearing (5) in to the plate (3) and fix it with screw (6).

Replacing the transport roller

1. Turn lever (10) clockwise to open the transport system.
2. Loosen screw (11).
3. Remove the transport roller (9) from the axle (8).
4. Put the new roller onto the axle (8). Turn the roller easily to align it to the hexagonal end of the axle and push the
roller further until it stops.
5. Fix the roller (9) with the screw (11).
4 Replacing Assembly Units 11
4.3 Replacing the Slipping Clutches
The rewinder for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the main drive.
The supply hub of the transfer ribbon is braked with a slipping clutch during printing.
Replace a slipping clutch when the set value of the torque cannot be set  5.1 on page 16.
Removal and installation of the slipping clutch is also required for replacement of a winder.
1 2 3

1 Internal rewinder: coupling

2 Ribbon supply hub: brake
3 Ribbon take up hub: coupling

Figure 5 Slipping clutches

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.
12 4 Replacing Assembly Units 12
Replacing the Slipping Clutches at the Rewinders

1 Collar the belt gear

2 Winder axle
3 Coupling disks
4 Slipping clutch
5 Snap ring

1 2 3 4 5

Figure 6 Slipping clutches at the rewinders

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover of the printer
3. Remove the snap ring (5).
4. Pull the clutch (4) from the winder axle (2).
5. Slide the new clutch (4) onto the winder axle (2).
6. Align grooves in the coupling disks (3) with the guides in the collar of the belt gear (1).
7. Slide coupling further until it stops.
8. Secure the snap ring (5).
9. Adjust the clutch  5.1 on page 16.

Replacing the Brake at the Ribbon Unwinder

1 Pin
2 Spring
3 Winder axle
4 Tappet
5 Lever
6 Brake
7 Snap ring

1 2 3 4 5 6 7

Figure 7 Brake at the ribbon unwinder

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover of the printer
3. Remove the snap ring (7).
4. Pull the brake (6) from the winder axle (3). Ensure that the tappet (4) remains on the winder axle. Reattach the
tappet to the winder axle if it has been pulled off. The axle profile is shaped in such a way that the tappet only fits
in one way.
5. Check the position of the spring (2). Ensure that the pin (1) grasps between the spring arms.
6. Slide the new brake (6) onto the winder axle (3) in such a way that it fits on the hexagonal profile of the tappet (4).
7. Push the clutch further until it stops in such a way that lever (5) grasps between the spring arms..
8. Secure the snap ring (7).
9. Adjust the brake  5.1 on page 16.
4 Replacing Assembly Units 13
4.4 Replacing the Label Sensor

i Note!
Soiling of the label sensor can also cause malfunctions.
XX Before replacing the label sensor, check whether it is soiled and clean it if necessary  3.2 on page 7.

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1 4

2
5
6

Figure 8 Replacing the label sensor

1. Remove the material from the printer.

2. Remove the rear cover.
3. Disconnect the plug (2) from the label sensor (1).
4. Loosen the screw (4).
5. Hold pressed the knob (3) and pull the label sensor with the handle (5) out of the profile.
* HERMES Q6.3: That way the distance plate (6) is pushed out of label sensor guide.
6. Push the new label sensor into the guide until it stops.
* HERMES Q6.3: Push the distance plate (6) into the guide of the label sensor.
7. Connect the plug (2) to the label sensor (1).
8. Mount the rear cover.
9. Adjust label sensor mechanically and tighten the screw (4)  Assembly Instructions.
10. Calibrate the label sensor  Configuration Manual > Calibrate label sensor.
14 4 Replacing Assembly Units 14
4.5 Replacing the PCB CPU
Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

3
1
4
1 4 screws
5 2 PCB CPU
6 Connectors
2
3 CON17 - Switch locking system
4 CON12 - Control panel
7 5 CON15 - Winding sensor
6 CON11 - Sensors
7 CON10 - Printhead
8 CON9 - Power supply
8 9 CON8 - Stepper motor
10 CON7 - I/O interface

1
10

Figure 9 Replacing the PCB CPU

1. If possible, save the printer configuration to an external medium  Configuration Manual.

2. Unplug the printer from the electrical outlet.
3. Detach all interface cables from the back of the printer.
4. Remove all memory media from the slots.
5. Dismount the rear cover.
6. Unplug all plug connections (3-10) from the PCB CPU (2).
7. Loosen screws (1) and remove PCB CPU (2).
8. Attach the new PCB CPU (2) with four screws (1).
9. Connect all cables to the PCB CPU (2).
10. Mount the rear cover.
11. Restore all interface connections on the back of the printer.
12. Connect the power cable.
13. Update the firmware if necessary.
14. Select the matching Printer model  Configuration Manual.
15. Adjust the label sensor  Configuration Manual.
16. Load the printer configuration from the memory medium if possible. Otherwise, set the printer configuration via
control panel  Configuration Manual.
4 Replacing Assembly Units 15
4.6 Replacing the Power Supply Unit
Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

2 1

1 3

Figure 10 Replacing the power supply unit

1. Dismount the PCB CPU  4.5 on page 14.

2. Unplug the cables from the connectors (3,4).
3. Loosen 4 screws (1) and remove the power supply unit (2).
4. Insert the new power supply unit an fix it with the screws (1).
5. Connect the cables at the connectors (3,4).
6. Re-mount the PCB CPU  4.5 on page 14.
7. Mount the rear cover.
16 5 Adjustments 16
5.1 Measuring and Adjusting the Winding Torques
The rewinder for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive.
The unwinder of the transfer ribbon is braked with slipping clutches during printing.
The correct setting of the torques of these slipping clutches is necessary for:
• precise conveyance of the transfer ribbon during label transport
• the prevention of wrinkles in the feed path of the transfer ribbon
• high positioning accuracy of the peeled labels.
The winding axes of the rewinders are not actively driven by the belts during label backfeed, but rather solely by the
pull of the print roller. The torque required to disengage the rewinder from the belt drive is implemented via a brake
in the winding reel, which works in both directions. The measured clockwise torque is the sum of the coupling torque
and the torque of the brake. Only the torque of the brake is measured when the winding axis is rotating counter-
clockwise. For this reason, measurement of the torques at the rewinders are required in both directions.
The method of measurement differs for the various types of slipping clutches:
• Measurement of the winding torques at the transfer ribbon rewinder and unwinder  page 16.
• Measurement of the winding torque at the internal rewinder  page 18.
If the winding torque differs from the set value, it must be adjusted. The procedures for adjusting the winding torques
of the transfer ribbon winders and the internal rewinder are identical  5.1.2 on page 19.

5.1.1 Measuring the Winding Torques

Transfer Ribbon Rewinder and Unwinder
Measurement of the winding torque at the transfer ribbon take up and supply hub occurs by determining the pulling
forces on a test collar attached to the winder.

The physical relation between the torque and the pulling force is:
F= M / r
F: Pulling force [N],
M: Winding torque [Ncm],
r: Radius of the test collar (3 cm)
5 Adjustments 17
The set values for the winding torque and the resulting pulling force at the test collar are:
Winder Measurement Direction of rotation Winding torque M Pulling force F
Ribbon rewinder A against winding direction
Hermes Q2 10,2 - 10,8 Ncm 3,4 - 3,6 N
Hermes Q4/Q4.3/Q6.3 12,9 - 14,4 Ncm 4,3 - 4,8 N
B in winding direction 2,1 - 3,0 Ncm 0,7 - 1,0 N
Ribbon unwinder C any 3,6 - 4,5 Ncm 1,2 - 1,5 N

Table 1 Winding torques at the transfer ribbon winders

1 1 1
A B C

2
3
4

2
3
4

Figure 11 Measuring the winding torque at the transfer ribbon rewinder (left) and unwinder (right)

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Remove the transfer ribbon from the printer.
4. Attach the test collar (3) to the winder (4).
5. Turn the knurled nut counterclockwise to clamp the test collar.
6. Wind the cord attached to the test collar around the test collar several times.
7. Secure spring scale [10 N] (1) at the end of the cord.
8. Move the spring scale upward vertically until the winder begins turning.
9. Hold the drive belt in place during the measurement. Otherwise, the measurement is not accurate.
10. Allow the cord to unwind from the test collar at least one full turn and read the pulling force F on the spring scale
at the same time.
11. If the winding torque differs from the set value, it must be adjusted  5.1.2 on page 19.
18 5 Adjustments 18
Internal Rewinder
Measurement of the winding torque at the internal rewinder occurs by determining the pulling forces with a cord
wrapped around the rewinder.
The physical relation between the torque and the pulling force is:
F= M / r
F: Pulling force [N],
M: Winding torque [Ncm],
r: Radius of the rewinder (3,8 cm)

The set values for the winding torque and the resulting pulling force at the rewinder are:
Winder Measurement Direction of rotation Winding torque M Pulling force F
Internal rewinder A against winding direction 19,0 - 26,6 Ncm 5,0 - 7,0 N
B in winding direction 7,6 - 11,4 Ncm 2,0 - 3,0 N

Table 2 Winding torques at the internal rewinder

1 1
A B

2
3
4

Figure 12 Winding torques at the internal rewinder

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Remove the labels from the printer.
4. Push the cord (2) under a bracket (3) of the internal rewinder (4) and wind it around the rewinder.
5. Secure spring scale [10 N] (1) at the end of the cord.
6. Move the spring scale upward vertically until the winder begins turning.
If the drive belt at the rewinder is also moving, hold it in place during the measurement. Otherwise, the
measurement is not accurate.
7. Allow the cord to unwind from the rewinder at least one full turn and read the pulling force F on the spring scale at
the same time.
8. If the winding torque differs from the set value, it must be adjusted  5.1.2 on page 19.
5 Adjustments 19
5.1.2 Adjusting the Winding Torques
The winding torque of a winder can be changed at the knurled ring of the respective slipping clutch. The numbers on
the knurled ring stand for the value of the winding torque:
• 1: Lowest winding torque
• 7: Highest winding torque
The current value is indicated by the number located at the positions of the two locking tabs.

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1 2

Figure 13 Adjusting the winding torque

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Press the knurled ring (1) of the slipping clutch toward the housing wall.
The lock (2) of the knurled ring is released.
4. Turn the knurled ring while pushing it and release it in the desired position.
5. Ensure that the tabs of the lock are located completely in the grooves of the setting value.
6. Measure the winding torque again and compare it to the set value.
7. Repeat the adjustment until the measured winding torque is within the tolerance range.
Is it not possible change the slipping clutch  4.3 on page 11.
8. Mount the rear cover.
20 5 Adjustments 20
5.2 Adjusting the Brake at the Label Unwinder
The brake (9) at the label unwinder is switched on and off by the movement of the swing arm (1). The correct
adjustment of the switching point guarantees an accurate label transport and a high positioning accuracy of the
peeled labels.

1 1

2 3 4 5 2 3 4 5
Figure 14 Checking the switching point of the brake

1. Press down the swing arm with the guide roller (1).
2. Push the collar (5) of the gauge (3) onto the guide roller (4) and insert the guide roller (1) into the slot hole (2).
3. Release the swing arm. The guide roller (1) moves to the upper end of the slot hole (2) (Figure 14 left side).
Requirement A: In that position the unwinder must be blocked by the brake.
4. Press down the swing arm so that the guide roller touches the lower end of the slot hole (2) (Figure 14 right side).
Requirement B: In that position the brake must unblock the label unwinder.

10
11
12/4x
6

7
8

13

Figure 15 Adjusting the switching point of the brake

If one of the requirements will not be achieved the switching point must be re-adjusted :
5. Turn the knurled knob (11) counterclockwise and remove the margin stop (13) from the unwinder.
6. Loosen 4 screws (12) remove the wall spacer (10).
7. Loosen screw (6) and move it inside the slot hole (7). That way the initial position of the lever (8) will be altered:
• Requirement A not achieved : Move the screw upwards inside the slot hole
• Requirement B not achieved : Move the screw downwards inside the slot hole
8. Tighten screw (6) and repeat the check with the gauge (3).
9. If necessary repeat the adjustment.
10. Complete the unwinder.
5 Adjustments 21
5.3 Adjusting the Label Feed Path
The inner edge of the label liner must softly touch the paper guiding edges (1) of the chassis during the transport.
The direction of the material (2) run can be adjusted by the eccentric on the deflection roller (3).

1 2 3 4 5

Figure 16 Adjusting the label feed path

1. Loosen the screw (4).

2. Turn the eccentric on the (5) internal hexagon with the hexagon key in the right position.
3. Hold the eccentric (5) and tighten the screw (4) with a second hexagon key.
4. Check the label run. If necessary adjust it again.
22 5 Adjustments 22
5.4 Adjusting the Printing Mechanism
Major adjustment of the printing mechanism beyond format-based settings is only required if the printhead assembly
has been removed or parts in this area have been replaced. Excluded from this is the replacement of the printhead,
after which readjustment is generally not required.
The following print quality imperfections may indicate maladjustment of the printing mechanism:
• Print image too light
• Print image is spotty
• Print image lighter on one side
• Horizontal lines not parallel to the horizontal label edges
• Lateral displacement of the print image
• Clear lateral drift of the transfer ribbon

i Notice!
Print image errors can also arise from wrinkling of the transfer ribbon. This is why you should check the
transfer ribbon feed path and the head locking system for correct adjustment before making adjustments to
the printing mechanism  Assembly Instructions.

Adjustment of the printing mechanism comprises the following procedures in the order specified:
1. Preparing the printer for adjustment  5.4.1 on page 22.
2. Aligning the printhead to the print roller  5.4.2 on page 23.
3. Adjusting the printhead pressure  5.4.3 on page 24.
4. Adjusting the distance of the printhead to the paper guiding edge  5.4.4 on page 25.
5. Adjusting the transfer ribbon feed path  5.4.5 on page 26.
6. Performing a final test  5.4.6 on page 27.

5.4.1 Preparing the Printer for Adjustment

1 2 3 3

4 5 4
Figure 17 Preparing the printer for adjustment

1. Load labels and transfer ribbon which extend across the entire printing width
2. In the printer configuration, set the Print speed parameter to 100 mm/s.
3. Move the transfer ribbon deflection to the central position (2) with the screw (1).
4. Position the plungers (4) in such a way that the adjustment screws are accessible through the holes (3) of the
square axis.
5. Loosen the screw (5) for the printhead bowing with an Allen key (1.5 mm) and turn it counterclockwise until turning
becomes perceptibly easier. This should occur after a maximum of a half a rotation.
5 Adjustments 23
5.4.2 Aligning the Printhead to the Print Roller
In order to achieve the best possible print image the following printhead settings are necessary:
• Setting the parallelism of horizontal lines and the edge of the label.
• Aligning the heating line to the top of the print roller. This is the position with the highest print image density.

1 2 3 1 4 3

HERMES Q without automatic ribbon saver HERMES Q with automatic ribbon saver
Figure 18 Aligning the printhead to the print roller

Setting the parallelism of horizontal lines and the front label edge

! Attention!
Risk of damage.
Attempting to adjust the printhead when the fixing screws (1) are tight can lead to defects at the printhead
assembly.
XX Always loosen the fixing screws (1) before adjusting the printhead.

i Note!
XX Open and close the printhead after each step of the adjustment.

1. Check the printhead alignment with the test function Test grid ( Configuration Manual) or a similar pattern.
2. If horizontal lines are not parallel to the label edges, loosen the screw (1) by a quarter turn and adjust the paral-
lelism with the screw (2) or eccentric (4).
3. Tighten the screw (1).

Aligning the heating line to the top of the print roller

4. Print more test labels.
5. Set the best possible image quality by turning the eccentric (3).
Differences in the density between the two sides are still permissible.
24 5 Adjustments 24
5.4.3 Adjusting the Printhead Pressure
The printhead pressure can be changed with the screws (1a) and (1b) at the inside and outside of the printhead.
Increasing the printhead pressure leads to an improvement of the print image density on the corresponding side and
to a shifting of the ribbon feed path to the opposite side.

1a 1b

Figure 19 Adjusting the printhead pressure

1. Turn the adjustment screws (1a, 1b) counterclockwise until turning becomes perceptibly easy.
2. Reduce the Heat level in the printer configuration until the print image is only barely recognizable. Under these
conditions, inaccuracies become clearly visible during adjustment.
3. Create print samples with the test function Test grid ( Configuration Manual) or a similar print pattern.
4. Adjust the adjustment screw (1a or 1b) clockwise in small increments on the side with the weaker print image until
the print image is even across the entire width.
5. Set the original Heat level in the printer configuration.
5 Adjustments 25
5.4.4 Adjusting the Distance of the Printhead from the Paper Guiding Edge
 Not at HERMES Q with automatic ribbon saver

The purpose of the adjustment is the positioning of the first printing dot 1 mm away from the paper guiding edge.
1

Figure 20 Adjusting the distance of the printhead to the paper guiding edge

1. Print labels with vertical lines at a defined X-position.

2. Measure the distance of the vertical lines from the edge of the media.
Set value: X + 1 mm.
3. If the measured value differs from the set value, shift the printhead carriage by turning the screw (1) and repeat
the measurement.

i Note!
The screw (1) is accessible only when the printhead is closed.
26 5 Adjustments 26
5.4.5 Adjusting the Transfer Ribbon Feed Path

The transfer ribbon feed path can be affected by the following adjustments:
Method Purpose
Adjusting the rear ribbon deflection Planing the ribbon between unwinder and print unit
Fine-tuning of the printhead pressure Avoiding wrinkles in the print zone arising from the inner or outer side
Bowing the printhead Avoiding wrinkles in the print zone arising from the middle
Adjusting the front ribbon deflection Adapting the feed path to the print image

Table 3 Adjusting the transfer ribbon feed path

1 2

Figure 21 Adjusting the transfer ribbon feed path 1

Adjusting the rear transfer ribbon deflection

XX If the transfer ribbon drifts sidewards between unwinder and print unit, adjust the rear ribbon deflection (2) by
turning the eccentric (1).
5 Adjustments 27
2 3a 4 5 3b

Figure 22 Adjusting the transfer ribbon feed path 2

Fine-tuning of the printhead pressure

XX If the ribbon shifts to one side in the print zone, turn the screw (3a) or (3b) on the opposite side clockwise in small
increments. Wait until the ribbon feed path has stabilized after each step of the adjustment.

Bowing the printhead

! Attention!
The printhead assembly can be damaged when bowing the printhead.
Turning the adjustment screw (5) too hard can cause damage to the printhead assembly.
XX As soon as you perceive clear resistance when turning the adjustment screw (5), you may only continue
turning the screw in very small increments, but no more than one eighth of a turn.
XX Only turn the adjustment screw (5) as far as is absolutely necessary.

XX If the wrinkles cannot be remedied (e.g. wrinkles in the center), turn the adjustment screw (5) clockwise
with extreme care using an Allen key (1.5 mm) and observe the ribbon feed path.
When the adjustment screw (5) is tightened, the printhead is bent downward slightly in the center. It is possible
that a slight lightening at the edge areas of the print image could occur here.
XX If bowing is not necessary, turn the screw (5) clockwise until the screw is just barely clamping.

Adjusting the front transfer ribbon deflection (4)

XX Turn screw (2) with Allen key and observe the behavior of the ribbon.
If wrinkles arise from the inner side turn the screw counterclockwise, if wrinkles arise from the outer side turn the
screw clockwise

5.4.6 Final Test

XX Recheck the setting with the test function Test grid ( Configuration Manual) or a similar print pattern.
When using standard cab media, the test printout must show lines with sharp contours and black areas without any
parts missing.
28 5 Adjustments 28
5.5 Adjusting the Tension at the Rewinder Belt and the Transport Roller Belt
Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1 2 3 4 5 6 7 8

Figure 23 Adjusting the tension at the rewinder belt and the transport roller belt

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Adjusting the driver belt (1) for the rewinder :
• Loosen the screws (3,4).
• Swing the bracket (2) so that the belt (1) is tensioned tightly.
• Tighten the screws (3,4).
• If necessary further increase the tension.
4. Adjusting the driver belt (5) for the transport roller :
• Loosen the screws (6,7).
• Swing the bracket (8) so that the belt (5) is tensioned tightly.
• Tighten the screw (6,7).
5. Mount the rear cover.
5 Adjustments 29
5.6 Adjusting the Automatic Ribbon Saver
The ribbon saver reduces the consumption of transfer ribbon by lifting the printhead while feeding blank label areas.
The printhead will be lifted by eccentrics and the ribbon unwinder will be blocked by a magnetic clutch.
Print phase Saver phase
Eccentrics Printing position Saving position
-> Printhead is pressed down -> Printhead is lifted
Magnetic clutch Off On
-> Ribbon unwinder can be turned -> Ribbon unwinder is blocked

Table 4 Phases of the saver mode

5.6.1 Setting the Eccentrics

A misalignment of the eccentrics can cause a reduction of the saver effect in the saver phase or a deterioration of the
print image and a stagnant ribbon transport in the print phase.

1 2 3 3 1 2
HERMES QL HERMES QR
Figure 24 Checking the eccentrics position

1. Lock the printhead.

2. Switch on the printer.
The ribbon saver will be synchronized. After this the eccentrics are in the print position.
3. Check the orientation of the eccentrics.

! Attention!
Risk of ribbon saver malfunction.
In the print position the peak of the eccentric (2) at HERMES QL and at HERMES QR must
• point upwards and
• stand on the right of the ball bearing (1)  Figure 24.

Access to the following functions only with service key installed!

4. If the peak of the eccentric points downwards invert the setting of Setup > Ribbon > Invert eccentric position.
5. Check the distance between ball bearing (1) and eccentric (2) with the 0,1 mm gauge (3).
If necessary select Setup > Ribbon > Saver eccentric position and adjust the angle setting of the eccentric.
6. Check the setting by changing between print and saver position using the function Setup > Ribbon > Toggle ribbon
saver.
30 5 Adjustments 30
5.6.2 Adjusting the Magnetic Clutch
A misaligned magnetic clutch can cause a very high and not adjustable torque at the ribbon supply hub.
The distance between chassis of the magnetic clutch (2) and the armature disk (3) must be 0.1 mm .

Danger!
Risk of death via electric shock!
XX Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

2
3
4

Figure 25 Adjusting the magnetic clutch

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Loosen two screws (4).
4. Pull armature disk (3) to the slipping clutch.
5. Insert the distance caliber 0.1 mm (1) between armature disk (3) and chassis of magnetic clutch (2) .
6. Slide armature disk (3) to the chassis so that the distance caliber (1) will clamp slightly and tighten the screws (4).
7. Remove the caliber.
8. Adjust the torque at the ribbon supply hub.
9. Mount the rear cover.
6 Troubleshooting and Error Treatment 31
6.1 Failure of Device Functions

Functional error Possible remedy

Medium is not transported
No print image with medium
transport
No display function
Communication via an interface
is not functioning
A peripheral device is not
functioning
Check electrical connections between PCB CPU and motor
Check drive mechanism
Replace the PCB CPU
Replace the motor
Check plug connections at the printhead
Examine printhead cable for damage and replace if necessary
Check the automatic ribbon saver
Replace the printhead
Replace the PCB CPU
Check cable connection between PCB CPU and control panel
Replace the control panel
Replace the PCB CPU
Check whether the interface configurations of the printer and computer match
For an Ethernet connection, check the validity of the IP address and the subnet
mask
Check the interface cable and replace it if necessary
If all functionality of the interface has been lost, replace the PCB CPU
Check whether the peripheral device is activated via programming
Check the USB cable of the peripheral device and replace it if necessary
Check the peripheral device
Replace the PCB CPU

Table 5 Failure of device functions

6.2 Permanent Hardware Faults

Error message Cause Fault recovery

Printhead thermistor broken Thermistor at the printhead defective Replace the printhead
Voltage error
VBAT Voltage of the battery on the PCB Replace the PCB CPU
CPU is too low
24 V 24 V too low Check voltage at measurement point +24V
 Figure 27 on page 33:
• Voltage too low:
Replace the power supply unit
• Voltage is correct:
Replace the PCB CPU
24 V TPH 24 V for the printhead too low Check voltage at measurement point +24V TPH
 Figure 27 on page 33:
• Voltage too low:
Replace the power supply unit
• Voltage is correct:
Replace the PCB CPU

Table 6 Hardware faults

32 7 Block Diagram 32

Figure 26 Block diagram HERMES Q

8 Layout Diagram PCB CPU 33

B2 Measuring points at CON9:

B1
#FD1
1 TOP10R117
C116 R71

R159
R150 C296

V11
R151
GND

C148
C269 R152
C262 C266

C287 R41 R44

WP
R116

CON17
N3
R140 R142
C179 C157
GND

1
C175 C155 C163
C290 C295 R158

C275
C173
P9 P1 P2 CD P3 P4 P5 P6 P7 P8
+24V

C178R305 C166 C176 C174

T T

C291 C292
L27
CON13
C160 C161
R R

C158 C162
P P

V22

1
N N

C177
M M L26

CON18
R34

R130
L L

R32

C159 R304C156
K K
D3 J
D2 J

1
C164
H H L85
+VMOT (+24V)

C172 C167

C303
G G R55
CON1

F F R54
R100 R101 C223 E E
C224
L66

C152 C154
D D

C165
C168C170
C171
C C
B B L73

CON14
1
A A R47 L83
R48 R72 L84
1 2 3 7 8 9 1 2 3 7 8 9 C301
C169 C153
L39

V26
C298
V23

R80
R79

CON12
R568 R572
R569 R573
R570 R574
R571 R575

R6
L36

R30
R132
Measuring points on the PCB:

R131
25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

AE L43

1
AE
AD AD
GND

AC AC
AB AB
L48

R42
R45
C299
AA AA
Y Y
C222 R96

R227
R166
C225
R139
W
V
U
T
W
V
U
T
L49 TOP2 +24V
C232 R85 C209 R160 R R R280 L50
C246 C259

CON15
L28
D1
P P
N4

R123 N N
D5 U8 C280

TOP3 +5V
1bot
1top

1
2
M M
C293 R125 R136
L L
R163 R121
L24
K K

R126
C276
R40

J J
H H

1
R213 G G C279
CON3

C335 R102
R111 R97
TOP25 +24V TPH
F F
1

R215 E E

L80 D D

CON11
C342

R19

H1
V7
C66
C C C278
U2

B B R172 R134
R219 A
V15

A
C300 C322

F2
R220
H6 H5 H4 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 1

K
R171 R254

TOP26 +VMOT (+24V)

8 7 6 5 4 3 2

CON16
R29 R303
2 C323
C339 1
G2
R268
C151

C150

C77
R255
L29
C338
R209

C264

R256
3 4

R137
2 1
L72
C245
K
K
K

C235 G6
R300

R299

R298
C340

L93
C343
C344

1
2
C341

L30 R253
3 4

C270
C113

1
V14
C221
C219

LEDs on the PCB:

C220

C181
L14

F1
TOP17
D4

B6
C347 L1
C183
CON4

C182 TOP23 L68

C230
L25 R567 C180 TOP18 C346 L3
R247 TOP24 L67
L42 R245 TOP19 C345 L6
C231

C242 TOP16 C350 L18

1

U3 TOP8 TOP20
TOP15
C312
C349
L9
L17 H1 +3,3V
TOP7
R78 TOP5 TOP11 TOP9
TOP12
C327 R566 TOP21
TOP13
C311
C309
L10
L15
R13
C252 D13 R119 TOP22
R236
C302

C310 L12
R4
R5

C237
C211 C304
C213 R237

R120 TOP14 C271 L16

TOP6
H7 LED FPGA
C210 L13 C212

TOP25 L90

CON10
L87
K1 A1
Gn

R270
R64

R63
R62
R73
1

C214 C267 R84

on during start
C313
C268

R24

L2
C215

R294

C272
C2

D14 V24
C207
CON2

V17
procedure
U4

C216 C196 1
C112
C199
C206

C5 R141 C9 R59 R60

C352

C283 R68 R89

C208 R1
C217
U1

C1

blinking after start

C186

D15 V25
A2 K2

R76
R61
R65

C4 L4 TOP4
Ye

C285 1
C3 R169 C185 R87 R88

procedure
R295
R108
R109

R70
C258
C260
C261
C263 C314
C265 C320

R25
R20
V18
R323

C277

V3 V19
R36
R27

C240 C241 C187

L5
R155

R77
C308
C307
R69
R58
R56

C42
R99

1
2
Buchse

V20

TOP3 C8
H7

+
C201

R301
R98

C10
C11

R37
C288

L32
14C325

L31
L92 TOP1
C193 L91
C203

L20 N2
C286 C391

C192 C234 V12

U7
CON5

L34 C324
CON9

C321 R11 R3 R2
C194 R21
C6
C282

R33
C13

L21 C198 C200 L35

L33
+
C273

N1

C73
R26 R23

C202
1

C12
G
C

N
A

L37
L
J
M
D

H
B

P
F

C16
L38 TOP2 C72
C15 R168
C14 R122 C27
TOP26
B5
+
1

R31

R107
V10
C297

C289

N6
C204

C26
1

V9
C243 C239
C114
C197

L7
R35

CON8

L8
R170
V21 L11
L52 C255
L40 C256

C205 C28
L59
L61 L62
V2

V1

R22 L23
L22
L75 R74

#FD3
C184

L60
L58
L57
L56
L53

L89

L51
L64
R75

L74
L71
L70
L69

1 L63
B4 E1
2 B3
C149

X1 V13
CON7
1
1
#FD2

Figure 27 Layout diagram PCB CPU X4.3

34 9 Index 34
A T
Automatic ribbon saver adjustment...29 Test collar..........................................16
B Torque.........................................16, 18
Transfer ribbon............................26, 29
Belt tension........................................28
Transfer ribbon feed path............22, 26
Block diagram....................................32
Transport roller..................................10
Brake label unwinder.........................20
Brake ribbon unwinder................ 11, 12 U

C Unwinder.....................................12, 17

Cleaning..............................................7 V

E Voltages, exposed...............................5

Environment........................................5 W
Error treatment..................................31 Winding torque
Adjustment...................................19
G
Measurement...............................16
General safety instructions..................4
H
Hardware faults.................................31
I
Important information..........................4
L
Label feed path adjustment...............21
Label sensor replacement.................13
Layout diagram PCB CPU.................33
M
Magnetic clutch.................................30
Maintenance work...............................5
P
PCB CPU replacement......................14
Power supply replacement................15
Printhead position..............................23
Printhead pressure adjustment.........24
Printhead replacement........................8
Print image........................................22
Printing mechanism...........................22
Print roller replacement.....................10
Protective devices...............................5
R
Rewinder...............................12, 17, 18
S
Safety instructions...............................4
Slipping clutches
Adjustment...................................19
Replacement................................ 11