Thomas Miller

Mechanicsville, VA • 804-323-9839
Tom-max@comcast.net
linkedin.com/in/thomasmiller13z

IT Asset Management

Manager and coordinator for IT asset inventory and logistics in large corporate enterprises.
Hands-on experience, skilled in sourcing, procurement, warehousing, planning, and inventory
management. Passionate about implementing and improving business processes, optimizing
supply chain efficiency, and profitability. Collaborates with cross-functional teams to effectively
prioritize activities and achieve organization performance objectives.

Core Skills and Notable Achievements

• On-site Value-Added Reseller (VAR) management of IT annual purchasing budget of
$20M+.
• Vendor and Contract Management for IT vendors - Software and Hardware
• Directed IT warehouses, inventory, secure shipping, and disposals for all six corporate and
five co-located data centers, operated by Capital One.
• Skilled and experienced problem solver; thrives on unique work assignments – recognized
for innovative solutions.
• Logical, analytical, and self-motivated team player offering consistent identification of cost
savings, efficiencies, and reducing costs.
• HPAM, HPSM, ServiceNow, and software contract renewals/licensing.

KE Staffing – Union Tank Car Company, Remote 05/23/2022 – 06/16/2023

Contractor – IT Asset Manager

Responsible for the execution of Information Technology Asset Management (ITAM) processes
that ensure a compliant and optimized IT hardware and software environment. This position will
be accountable for guiding and executing the asset management processes including
cataloguing, tracking, and reporting. IT asset purchasing for hardware, software, and mobility.
Worked with vendors to have the optimal agreements in place to support the company’s
strategic goals.

• Track and report location, description, and associated user information for software and
hardware technology asset ownership and utilization.
• Ensure software and hardware assets routinely tracked, reconciled, and standardized.
• Automated receiving, asset tagging, storing, tracking and deployment of IT equipment.
• Conducted audits to ensure that IT assets are accurately captured and assigned within
the asset tracking system.
• Analyzed maintenance contracts, support terms, and service levels are being met by our
suppliers, and where they are not, assists in seeking equitable resolution.
• Created processes to review hardware and software purchasing for cost effectiveness.

V-Soft Consulting – Humana Healthcare, Remote 03/18/2022 – 05/17/2022

Contractor – IT Vendor Management Professional 2

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Identify and document vendor SLA's, HW/SW support & SW licensing entitlements, allowances,
and deployment/use. Perform annual review of contracts, license agreements, life cycle
management stages and consultation with Humana associates & manufacturers.

• Ensure subscription, maintenance, support, and upgrade protection renewals are

managed/ordered in advance of expiration.
• Investigate available software products; evaluate and recommend products based on
user requirements.
• Support and oversee information technology vendor relationships.
• Identify and negotiate savings opportunities for renewals, licensing, and services.
• Assist in the development of software compliance risk management strategies.
• Manage vendors, contracts and relationships to maximize value creation and costs for
software licensing, HW/SW maintenance, and service offerings.

AArete LLC - Morgan Stanley, Remote 07/29/2021 – 3/18/2022

Contractor – IT Asset Management Analyst – Software

IT Asset Management Analyst is responsible for supporting the IT Asset Management (ITAM)
processes for hardware and software assets which include ordering, receiving, stock maintenance,
asset assignment, inventory control, asset imaging, asset retention, asset reclamation, asset
retirement, and decommission. This includes software agreements, license management,
harvesting, vendor and contract reviews/discussions of hardware and software asset management
as directed by IT management.

• Contributed ideas to improve processes and evaluating benefits and risks

• Worked with the remote teams globally, to prioritize application onboarding.
• Management and onboarding of enterprise-wide technology software licensing, post-
merger.
• Worked with outside teams to ensure technology products are correctly catalogued and
represented.
• Delivered well-organized documentation and presentations, memos and emails to drive
fact-based decisions making regarding application usage, architecture support project
team through Tech Risk Governance Security Architecture reviews and approval
processes.

Capital One, Glen Allen, VA 09/2011 – 01/2021

Manager – Data Center Technology - IT Inventory Management, 08/2016 – 01/2021
Principal Associate – Critical Facilities – IT Asset Lead, 08/2015 – 08/2016
Contractor – Critical Facilities – IT Asset Management Lead, 09/2013 – 08/2015
Contractor – IT Asset Management Analyst – Software, 09/2011 – 04/2013
Managed two inventory teams in 3 Capital One Data Centers including 9 direct reports.
Developed and implemented warehouse, cycle count, and asset management standards for
more than 50,000 assets and established and tracked KPI’s for each data center.

• Agile product owner for agile team (WITS), focused on redeployment and resale of IT
hardware. Repurposed 1,600+ devices to the Capital One ETI lab, saving $23 million
from 2016-2020.
• Assumed business ownership for IT asset disposals, budget, and process management
for all IT hardware disposals, enterprise-wide. Enabled removal of $240k+ annual
maintenance from decommissioned network and storage devices.
• Led CMDB governance to implement NIST compliance for ServiceNow migration.
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• Developed process management documentation to support Proactive Risk Identification

and Management (PRIME) controls for disposal of data bearing assets.
• Allocated storage, network, and server hardware for critical sparing.
• Recycled bulk steel and copper and successfully persuaded Capital One to donate
proceeds to charities. Coordinated the donation of $29k+ in recycling proceeds to the
Wounded Warrior Project.
• Implemented RFID management systems and asset tagging for IT hardware inventory
control.

ICONMA - Capital One - Software Operations, 2011 – 2013

Completed over 200 interviews with SMEs to assess usage and potential savings.

• Examined low to mid-tier vendor software licensing usage via DDMi and SCCM.
• Member of the Management Team (SACM), capturing $775k in savings.
• Developed and implemented a custom process for software inventory baselines.

TECHEAD, Richmond, VA 08/2010 – 12/2010

Contractor – IS Support Analyst, Altria Group

• Tracked and processed Enterprise software renewals from receipt of quote through
payment of invoice.

Dominion Resources, Richmond, VA 2001 – 2009

On-Site Account Manager – Procurement and Sales for US Micro Corporation
Managed IT hardware procurement, sales, and leasing for US Micro Corp.

• Raised revenue 55% in 2009 by aggressively sourcing and bidding on out-of-scope

technologies.
• Reduced hardware costs through strategic sourcing and negotiation, saving $800k+
annually.
• Secured Panasonic Toughbook bid in competitive RFP for 2,000 units and accessories.
• Established terms and SOW - 100+ new companies to source specialized gear(non-IT).
• Negotiated lease rate factors and margins to leverage decision makers on RFQ and
RFP.

Education

Bachelor of Arts (BA), Communications | Catawba College, Salisbury, NC