Professional Documents
Culture Documents
Sample
Sample
Sample
BRITO
Arlington Heights, IL 847.343.5960 (C) brito.juan.sergio@gmail.com
A hands-on technology professional with more than ten years’ experience in technical support of personal computers, mobile
telephones, and cellular broadband technologies to enable coworkers across a wide range of industries, capabilities, and
geographies. Experienced in incident management, project management, program implementation and revision, corporate asset
management, vendor management and procurement.
Dedicated to finding technology that works for corporations and its employees in a way that enables the continuation of
uninterrupted business. A results-focused problem solver who can balance the needs of his customers and the corporate bottom
line while providing superior customer service. Experienced in using innovative technologies and environmentally friendly
methods to serve business.
Span of Expertise
CAREER EXPERIENCE
♦ Served as liaison with the local technology service employees to ensure corporate policy compliance at the local-office level.
Also, responsible for cross training other employees within local office and fifteen other US offices.
♦ Implemented ‘green technology’ of using an air compressor for device maintenance rather than canned air reducing costs and
environmental waste for the local office.
TECHNICAL SKILLS/APTITUDE/INTERESTS
ITIL Foundation in IT Service MDM AirWatch Mobile Operating Systems
Management MDM MS Intune Flexnet
Cellular Broadband Routing Enterprise Cloud Manager MS PowerPoint
MS Lync MS OneNote MS Project
ITSM Remedy MS SharePoint MS Excel
ServiceNow Green Team MS ActiveSync
TESTIMONIALS
“Juan (and team) truly exceeded my expectations in every way. I was so impressed with how they worked together to help me and
keep me productive on my trip. I wanted to make sure their supervisors were aware that they are doing an outstanding job.”
“I wanted to thank you for being such a wonderful partner in 2015 and summarize a few key activities which have led to positive
results in both service and revenue… launched corporate user support in AT&T retail stores, largely driven by your willingness to
act as our pioneer client and drive best practices… Over the year these upgrades resulted in approximately 180 less escalations.”
― From a joint project review by an AT&T Account Manager
“Having worked with Juan directly and indirectly for 6 years, I can eagerly attest that he is a benefit to any organization looking
for a high output, service oriented and results driven team member. His focus on process improvement and streamlining to gain
efficiencies can be a game changer to turn a team around that has seen its productivity drop. Juan has a strong work ethic that
guides him to act with integrity and take an ownership mindset in his daily work.”