Business Process Management (BPM)

Course Description: This 16-week course provides a comprehensive exploration of Business Process
Management (BPM), covering theoretical concepts, practical applications, and tools necessary for
effective process optimization. Students will learn to analyze, model, design, implement, and monitor
business processes to enhance organizational efficiency and agility.

Week 1-2: Introduction to BPM

Objectives:

 Define BPM and its significance.

 Understand the BPM lifecycle.

Outcomes:

 Describe the core components of BPM.

 Identify the stages in the BPM lifecycle.

Week 3-4: Basics of Process Analysis

Objectives:

 Apply techniques for identifying and documenting business processes.

 Analyze existing processes for improvement.

Outcomes:

 Demonstrate the ability to use process analysis tools.

 Propose recommendations for process enhancement.

Week 5-6: Process Modeling with BPMN

Objectives:

 Develop process models using BPMN.

 Understand the symbols and conventions of BPMN.

Outcomes:

 Create BPMN diagrams for various business processes.

 Evaluate the effectiveness of BPMN in process representation.

Week 7-8: Business Process Design

Objectives:

 Design efficient and effective business processes.

  Incorporate customer-centric design principles.

Outcomes:

 Develop a business process design plan.

 Analyze the impact of design decisions on process performance.

Week 9-10: BPM Technologies and Automation

Objectives:

 Explore BPM software and automation technologies.

 Understand the role of RPA in BPM.

Outcomes:

 Evaluate BPM software options.

 Design and implement a basic automated business process.

Week 11-12: Process Optimization

Objectives:

 Apply continuous improvement methodologies.

 Implement Lean principles in BPM.

Outcomes:

 Demonstrate the ability to optimize a business process.

 Evaluate the impact of Lean principles on process efficiency.

Week 13-14: Monitoring and Measurement

Objectives:

 Implement monitoring techniques for business processes.

 Use KPIs for performance measurement.

Outcomes:

 Develop a process monitoring plan.

 Analyze KPI data to make informed decisions.

Week 15-16: Collaboration and Communication in BPM

Objectives:

 Foster collaboration among stakeholders.

 Develop effective communication skills for BPM.

Outcomes:

 Present BPM recommendations to stakeholders.

 Demonstrate collaborative problem-solving skills.

Assessment:

 Class Participation: 10%

 Assignments and Projects: 10%

 Midterm Examination: 30%

 Final Examination: 60%

Reference Books:

1. "Fundamentals of Business Process Management" by Marlon Dumas, Marcello La Rosa, Jan

Mendling, and Hajo A. Reijers

2. "Business Process Management: Concepts, Languages, Architectures" by Mathias Weske

3. "BPMN Method and Style" by Bruce Silver

4. "Essentials of Business Process Modeling" by Michael Havey

5. "Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating

Processes" by Paul Harmon

6. "Business Process Management For Dummies" by Ian Palmer, Jim Sinur, and Michele Chambers

7. "Human Centric Process Management: Designing Processes with the User in Mind" by Mathias
Weske