RESERVATION
DEFINITION:
Reservation is an arrangement in which something such as a room, a seat on an aircraft, or a table
at a restaurant is kept for you
1. HOTEL RESERVATION
The special expressions used in reservation English Conversations
Receptionist
1. Handling Guests  Enterprise Hotels, Lise
speaking. How can I help
you?
 Just call the front desk if
you need a hand.
 What name is the
reservation under? (
Pemesanan atas nama
siapa?)
2. Stay length  What date are you
looking for?
 How long will you be
staying?
3. Number of guests and their  How many adults will be
ages in the room?
4. Room information  I'm afraid we are booked
for that weekend.
 There are only a few
vacancies left.
 We advise that you book
in advance during peak
season.
 Will two double beds be
enough?
 Do you want a smoking or
non-smoking room?
5. Meal times  The dining room is open
from 4 pm until 10 pm.
 We serve a continental
breakfast.
Guest
 I'd like to make a
reservation for next week.
 Is it necessary to book
ahead?
 Do you do group
bookings?
 When is it considered off-
season?
 When is check-out time?

 Do you have any
vacancies? (Kamar yang
masih tersedia)
 Do you charge extra for
two beds?
 Do the rooms have
refrigerators?
 How do we get to our
room?
 Do you offer free
breakfast?
 What time is breakfast
served at?
 6. Hotel amenities  We have an indoor  Is there a restaurant in
swimming pool and the hotel?
sauna.  Is there an outdoor pool?
 The weight room and  What time is the pool
sauna are on the top open until?
floor.
 Cable television is
included, but the movie
channel is extra.
7. Rates  The rate I can give you is  How much is it for a cot?
99.54 with tax. (ranjang lipat)
 Do you have any cheaper
rooms?

8. Payment Methods  We require a credit card 

number for a deposit.

CONVERSATION EXAMPLES

Receptionist : Thanks for calling Quality Inn. Morine speaking.

Caller : Hello. I'm interested in booking a room for the September long weekend.
Receptionist : I'm afraid we're totally booked for that weekend. There's a convention in town and
we're the closest hotel to the convention centre.
Caller : Oh, I didn't realize. Well, what about the weekend after that?
Receptionist : So... Friday the seventeenth?
Caller : Yes. Friday and Saturday.
Receptionist : It looks like we have a few vacancies left. We recommend that you make a
reservation, though. It's still considered peak season then.
Caller : Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist : Yes, all of our rooms have two double beds. The rate for that weekend is $129
dollars a night.
Caller : That's reasonable. And do you have cots? One of my daughters might be bringing a
friend.
Receptionist : We do, but we also charge an extra ten dollars per person for any family with over
four people. The cot is free.
Caller : Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist : Yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Caller : Great, I'll call you right back. I have to find my husband's credit card.
Receptionist : Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor
pool is open.

Go to this source to have more examples.

1. https://www.sederet.com/tutorial/percakapan-inggris-saat-check-in-hotel/

2. https://www.eslfast.com/robot/topics/hotel/hotel01.htm

2. AIRLINE RESERVATION

https://drive.google.com/file/d/1WQI14sEl7sOvg0wXROKxshMOXwt3Kaw9/view?
usp=share_link

Do you have any flights to Sydney next Tuesday afternoon?

Reservations clerk : Northwind Airways, good morning. May I help you?

Mary Jones : Yes, do you have any flights to Sydney next Tuesday afternoon?

Reservations clerk : One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.

Mary Jones : That´s fine. Could you tell me how much a return flight costs? I´ll be
staying for three weeks.

Reservations clerk : Economy, business class, or first class ticket?

Mary Jones : Economy, please.

Reservations clerk : That would be €346.

Mary Jones : OK. Could I make a reservation?

Reservations clerk : Certainly. Which flight would you like?

Mary Jones : The 16:45, please.

Reservations clerk : Could I have your name, please?

Mary Jones : My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.

Reservations clerk : How would you like to pay, Ms. Jones?

Mary Jones : Can I pay at the check-in desk when I pick up my ticket?

Reservations clerk : Yes, but you will have to confirm this reservation at least two hours before
departure time.

Mary Jones : I see.

Reservations clerk : Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your
arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA
476.

Mary Jones : Thank you.

TASK 1

Go to this link and listen carefully to the dialog then complete the missing verb in the following text.

https://drive.google.com/file/d/1t8sn-bMxxdsGh0FIDg7rUD_EQrnzyxme/view?usp=share_link

TASK 2

Complete this text with any suitable statement/phrase available in the box below.

A: Thank you for (1) ________ the Revolution Inn, this is Diana, how (2) ___________?

B: Hello, I (3) _________?

A: Ok, could I have your (4)____________ ?

B: Yes, it’s Miura.

A: I’m sorry, could you (5) ______ please?

B: (6) _______. It’s M-I-U-R-A.

A: (7) ______ Ms. Miura, when would you like to (8) _________ and for (9) _________?

B: I would like to check in on (10) ________ 30th and (11) __________ for three nights.

A: Ok and how many people are you traveling with?

B: I am (12) ____________ with one (13) ________ person.

A: Alright, and how many rooms will you (14) _______?

B: I’ll (15) ___________ one room.

A: Ok, we can (16) __________ you a value room for 60 (17) __________ a night, a standard (18)
_________ for $100, and a king (19) _________ for $300 a night.

B: OK, I’ll take your (20)__________ suite

A: Alright, thank you very much, Ms. Miura. I will need your (21) ______ card (22) _____ in order to
(23) ____ the room. What type of credit (24) ____ do you (25) _________?

B: I have a VISA card. The number is (9899-0123-4217-8910) and my expiration (26) _______ is
October 16th 2013.

A: Thank you very much Ms. Miura. You are (27)__________ for a King Suite room for 3 nights. Have
a nice day.

B: Thank you, you (28) _______

TASK 3

3.1 Complete the dialogue below.

Reservation clerk : Starfield Travel Agency. (a)...............?

Murni : Hello. .(b)................................
Reservation clerk (c) .................................. , please?
Murni : My name is Murni Dwi Astuti and my flight number is Elang Airlines
374.
Reservation clerk : (d).................................?
Murni : On May 11th
Reservation clerk : And (e)..................................?
Murni : Seoul
Reservation clerk : All right. (f) ................, Ms. Murni. You’ll be arriving in Seoul at 4 o’clock
p.m. at local time.
Murni : Thank you. Can I pick up my ticket when I check in?
Reservation clerk : Yes, but please check in at least one hour before .(g) ..................

When are you leaving

Your seat is confirmed
your destination
departure time
Can I help you
I’d like to reconfirm my flight.
May I have your name and flight number

3.2 Read the dialogue again and answer these questions.

1. What did Murni call the reservation clerk for?

2. What personal data did the reservation clerk ask her?

3. What did she have to do before boarding the plane?

4. Where did she leave for?

5. When did she have to check in?

TASK 4

3. Booking Appointments

Read the sample conversation and then test your understanding with the exercise below.

Receptionist : Doctor's office. Jane speaking. How can I help you?

Caller : I need to make an appointment with Dr. Harris.
Receptionist : Do you know your chart number?
Caller : No, sorry. It's at home and I'm at work right now.
Receptionist : No problem. What's your name, please?
Caller : George Mason.
Receptionist : Okay Mr. Mason. Hold one moment while I grab your chart, please.
Caller : Sure.
Receptionist : Thanks for waiting. Now, what do you need to see the doctor about?
Caller : Well, I've been fighting a cold for more than a week, and I think I might have a chest
infection or something. My cough is getting worse each day.
Receptionist : Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Wednesday?
Caller : Oh, I was really hoping to get in today or tomorrow in case I need some antibiotics.
Maybe I'll have to go to the walk-in-clinic instead.
Receptionist : Actually, we had a cancellation for 2:00 pm today if you can get away from the
office.
Caller : Gee, it's almost 1:00 pm already. I think I can make it if I leave right now.
Receptionist : We're running a bit behind schedule, so you can probably count on seeing the
doctor around 2:30.
Caller : That's great. Thanks for fitting me in.
Receptionist : No problem, Mr. Mason. We'll see you in an hour or so.

Questions

1. What is “chart number”

2. Do you know the meaning of “fit me in” used in the dialogue above?

3. Why did the caller phone the doctor’s office?

4. What did the caller have got?

5. When will the doctor see Mr. Mason?