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VIVEK KUMAR
Godda, Jharkhand, India vivek.vk39@gmail.com 7280995782 in/vivek-kumar-5b2b3568/

SUMMARY
Computer Operator with 7+ years of experience providing efficient and accurate technical support. Skilled in troubleshooting hardware and
software issues and maintaining system integrity. Experienced Computer Operator dedicated to providing top-notch technical support. Ability
to install, configure and maintain operating systems and software. Computer Operator with in-depth knowledge of networking and system
administration. Proven track record of successful problem-solving and troubleshooting. Detail-oriented Computer Operator with strong
communication skills. Skilled in installing, configuring, and maintaining computer systems and networks. Computer Operator with expertise
in software and hardware maintenance. Experienced in troubleshooting and resolving technical issues with great accuracy.

EXPERIENCE
Consultant
HELPAGE INDIA September 2022 - March 2024, DELHI
• Developed and implemented successful strategies to improve client efficiency, resulting in increased profitability.
• Managed projects from concept to completion, ensuring goals and deadlines were met.
• Designed and managed customer surveys to gather feedback on products and services.
• Developed relationships with clients and other stakeholders to ensure successful project outcomes.
• Developed and presented recommendations to senior leadership on how to improve operations
• Coordinated with internal and external teams to ensure effective communication and collaboration.
• Negotiated contracts and agreements with vendors and suppliers.
• Created comprehensive reports for executive decision-making.

COMPUTER OPERATOR
Civil surgeon office April 2018 - January 2024, GODDA
• Developed and maintained detailed documentation of network and system activities.
• Experienced in troubleshooting multiple computer hardware and software systems.
• Utilized multiple operating systems to create and maintain user accounts.
• Monitored system performance and took appropriate action to ensure optimal performance.
• Implemented security protocols to protect and secure organizational data.
• Installed and configured computer systems, networks, and software applications.
• Executed daily backups to ensure data protection and integrity.

COMPUTER OPERATOR CUM LAB ASSISTANT

ANITA DIAGNOSTIC CENTRE October 2015 - March 2018, GODDA
• Assisted in the preparation of analytical samples and performed routine laboratory tests and analyses.
• Prepared solutions, media, and reagents according to established protocols.
• Compiled data from laboratory tests and experiments and created graphs and reports to document findings.

CONSUMER SERVICE
DIGICALL TELESERVICE October 2013 - June 2015, PUNE
• Successfully handled over 200 customer inquiries daily in a fast-paced call center environment.mlined resolution process and a 30%
improvement in customer satisfaction ratings.
• Gained a comprehensive understanding of customer service and technical support principles.
• Developed strategies to optimize customer service operations and reduce operational costs.

PROJECTS
Consultant
Helpage India
• https://ind01.safelinks.protection.outlook.com/?
url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.soulace.dmealfield&data=05%7C01%7CKshitij.Shar
ma%40adanifoundation.com%7Ca19c3f59ceac43f4940d08dac184dd6b%7C04c72f56184846a281678e5d36510cbc%7C0%7C0%7C63803
5073645823056%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3
000%7C%7C%7C&sdata=q6GZFgqNi7i3W9JxF2fr0KVCpuSfaQVNzRzYLbFnHv0%3D&reserved=0
• October 2022 - March 2023
• Developed and implemented successful strategies to improve client efficiency, resulting in increased profitability.
• Managed projects from concept to completion, ensuring goals and deadlines were met.

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• Designed and managed customer surveys to gather feedback on products and services.
• Developed relationships with clients and other stakeholders to ensure successful project outcomes.
• Developed and presented recommendations to senior leadership on how to improve operations
• Coordinated with internal and external teams to ensure effective communication and collaboration.
• Negotiated contracts and agreements with vendors and suppliers.
• Created comprehensive reports for executive decision-making.

EDUCATION
Bsc. (Phy.)
Sidhu Kanhu Murmu University • Dumka • 2022 • 63.1

INTERMEDIATE
BIHAR BOARD • BANKA • 2012 • 61.01

Secondary School Examination

Central Board of Secondary Education • BANKA • 2010 • 6.6

SKILLS
Data Entry Typing Skills Communication Documentation Troubleshooting Word Processing Computer Literacy Teamwork Attention to
Detail Creativity Leadership Work ethic Organizational Skills System Administration Adaptability Time management Problem-solving
Interpersonal skills