Troubleshooting in Support ProjectGive some examples of

troubleshooting in support project withregard to AP,GL,FA Modules.

a.

When bill is matched against a purchase order accrual account is

appearinginstead of account mentioned in purchase order.
b.

In Purchase order in more tab of the shipement window match approval

level should be2-way, Invoice match option should be 'PO' and accrue at
receipt check box should beunchecked.c.

If item is used in PO then in purchasing tab of item master receipt

required should be noand item required should be no.
ERS not generated since vendor site is disabled
Activate the vendor site.d.

Go to open interface invoice, query the invoice, status of invoice will

be'Rejected' , remove it.Run Payable interface import concurrent
12.

Can a flexfield qualifier be changed after it has been created?

Ans)
No.Once a segment qualifier has been designated for a specific segment and has been
saved, it willpermanently have the attributes with that qualifier.For example, you accidentally
designate the cost center segment as the natural accountsegment. Even though you do not
compile this, the system saves the changes. And once it hasbeen saved, it will have all the
attributes designated for the natural account qualifier, even after ithas been changed back,
resaved with the correct qualifier and compiled. This is the inherentfunctionality of the
software.Unfortunately, there is no real easy solution for this issue. The only option is to create
a newchart of accounts and attach a new set of books.
13.

How to delete a segment value?

Ans)
There is no supported way to delete a segment value. Segment values can only bedisabled
not deleted.
Is there a way to load values for a specific segment outside of the form?

Ans)
iSetup is the Oracle product that provides supported APIs to load values into Oracle

Applications flexfields.To load code combinations ADI may be used. Uploading zero
amount journals will create newcode combinations.In this case Dynamic Insertion should be
enabled and all account segment values need to existbefore the new account code
combinations will be dynamically created.