Coffman Engineers clearly states that although the cost of using a virtual phone number adhered to cloud phone is 50% more per employee, it still provides overall 25% more savings than plain old telephone service (POTS). They have been relying on cloud phones eversince their one office location faced a disaster. Now they have a disaster recovery feature built into their cloud phone system. It helped them to be ready for any disasters without losing communication with employees. Not just that, they found all the necessary features bundled into one subscription package in a VoIP phone system. Such a facility enabled them to handle all their business communication using only one platform.
SWOT ANALYSIS OF THIS CASE STUDY
- Reduce the Expenses. When it comes to expenses, businesses are focused on spending huge sums on communication because communication is the key element of increasing customers and revenue. Fortunately, Coffman Engineers reduces the initial cost up to 90%. Over 74% of this prioritize cloud phone systems as urgent investment. The best solution that Coffman Engineers’ cater is using social media platforms like instagram, twitter, facebook, etc., to promote and sell their product and services. ON THE MAP MARKETING ( CASE STUDY ) This digital marketing agency, used time tracking tools that showed that remote working employees tend to work more hours since they can work at flexible hours. Map Marketing first started using the time tracking tool when they were opening their office in Riga, Latvia. The CTO of the company wanted the time spent on different tasks on his computer as well as managing the remote working employees.
SWOT ANALYSIS OF THIS CASE STUDY
- Improve Employee Productivity. Using a time tracking tool, they were able to track their productivity with a detailed report of their daily activities during office hours. It helped them calculate salary bonuses. They also found the productivity level of each employee to determine their value for the company.
STARBUCKS ( CASE STUDY )
Starbucks introduced a Reward Loyalty Preogram in which costumers collect stars to get exciting rewards. Their program drives 40% of starbucks total sales. By adapting the gamification method, Starbucks added a reward loyalty program to their already established app. This move drastically increased sales and digital traffic. They brought mobile payment, costumer loyalty, and content partnership in one powerful app. Customers of starbucks started registering for My Reward via their app. They are given stars(points) in exchange for their interaction in the app or purchase made. The higher the number of stars a costumer gets, the better rewards they get. SWOT ANALYSIS: - Reward Customers. A business becomes succesful when it can keep its customers happy. In efforts to upscale a small business quicly, the marketplace has seen a decline in the quality of products and serbices. It is a primary reason for customer dissatisfaction. Precisely, starbucks focus on improving their quality of product and services, which is a powerful indicator of ther customer experience. APPLY (CASE STUDY) APPLE logo is a well-recognized design that reflects brand value. Over the years, the Apple logo has gone through several design changes. The most important rebranding of the company came when Steve Jobs changed the logo which impacted the overall personality of the comnpany. Now, this logo is the most recognized logo in the world. SWOT ANALYSIS: - Building Brand. Brand image is a key factor for uderstanding how people view business. A brand image include mission, vision, and values. It requires brand positioning statement that can set business apart from competitors. Looking at the Apple logo, customers can feel a sense of trust, reliability and innovation. With Apple logo, they have a huge sale of their products. By means of crafting good brand image like Apple, they easily identify their target audience. Accordibng to a study, around 89% of users stay loyal to a business with a good brand image.
RENAULT & NISSAN (CASE STUDY)
Renault and Nissan have a strong partnership in automobiles. Their partnership made a remarkable achievement of making up 10% of new car sales worldwide. They chose to make an alliance rather than a merger because an alliance has many stronger benefits than a merger would give. With an alliance, they can access more geographical areas where foreign investments are restricted. These companies got better chances to enter each other’s territory where they were alraedy established companies because of their alliance. Although they faced numerous challenges including fluctuation in price share, they still managed to resolve issues and succeed. SWOT ANALYSIS: - Partnerships and collaboration can lift the businesses to maximize their cost savings. It allows businesses to strengthen their programs using available resources and tools. With Renault and Nissan partenership, they take benifiots from each other’s strong areas. They both improving efficiency of their operations and improves credibility of their businesses in marketplace. Conclusions: With fair idea of business ideas and challenges and solutions, there is a good chance of delivering a good strategy for growing business. On top of that, those case study above helps us view how other business overcome their situation to take their business into a new heights. Understanding the needs of the customers is that most important aspect in upscaling business. Therefore, must have a better design to persuade market strategy to attract customers and compete with others. In order to make business work, you must have to fucos on things that are best for your business.