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Openforce Invoicing Guide
Openforce Invoicing Guide
1
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
Directions: Use this guide to help your business when submitting invoices using Openforce.
6. Click Invoicing.
2
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
Step Two: Review Your Invoices
To review your invoices, you can:
1. Page over.
2. Change the number of invoices shown on the page.
3. Enter a key word into the search bar.
Key word
3
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
Once you have submitted your invoices, a pop-up box will appear with the total invoice amount.
3. Review the total, then click Submit.
4. Once the invoice is successfully submitted, you will see ‘Submitted OK’ under the Submission Status
column.
4
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
Step Four: Navigating the Invoicing Tab
Openforce is very easy to use. The top row allows you to search by the field in each column.
Please Note:
The Date of Service is the date you answered calls or provided service.
The Submit Date is the date you submitted your work for that service.
5
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
• Invoices submitted for the
date of service from the 1st –
15th will be paid on the 1st of
the following month. *
• Invoices submitted for the
date of service from the 16th
– the end of the month will
be paid on the 15th of the
following month. *
Your business will have until midnight on the 1 st
and 16th to submit invoices.**
* If the 1st or the 15th falls on a weekend or holiday, checks will be processed on the next business date.
6
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
FAQ’s
b c
Please Note:
• For any questions about your invoices or settlements, please contact Liveops Support Center.
• For any enrollment or profile change questions, please contact the Openforce IC Support Team at
1-800-742-7508 or customersupport@oforce.com.
7
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
I need to change my payment method or
direct deposit bank before I submit my
invoices. How do I do that?
8
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
Will I be sent printed receipts if I opt to receive my fees through direct deposit?
9
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.
Are there any fees associate with this account?
I need to talk to someone in the Accounting department at Liveops about my Invoice. How can I contact
them?
The first step is to put a Liveops Support Center (LSC) ticket in. If needed, your question will be forwarded to
the Finance team for assistance.
Remember:
• For any questions about your invoices or settlements, please contact Liveops Support Center.
• For any enrollment or profile change questions, please contact the Openforce IC Support Team at
1-800-742-7508 or customersupport@oforce.com.
10
Openforce Invoicing Guide 12/04/2023
Confidential. INTERNAL USE ONLY - Copyright © Liveops, Inc. 2022. All Rights Reserved. Unpublished and Confidential property of Liveops, Inc.