TRAINEE’S RECORD BOOK

I.D.

Trainee’s No.1

NAME: Juan Dela Cruz

QUALIFICATION: HOUSEKEEPING NC II
TRAINING DURATION: 436 HOURS
TRAINER: CHUM FLORES
Instructions:
This Trainees’ Record Book (TRB) is intended to
serve as record of all accomplishment/task/activities
while undergoing training in the industry. It will
eventually become evidence that can be submitted for
portfolio assessment and for whatever purpose it will
serve you. It is therefore important that all its
contents are viably entered by both the trainees and
instructor.
The Trainees’ Record Book contains all the
required competencies in your chosen qualification.
All you have to do is to fill in the column “Task
Required” and “Date Accomplished” with all the
activities in accordance with the training program and
to be taken up in the school and with the guidance of
the instructor. The instructor will likewise indicate
his/her remarks on the “Instructors Remarks”
column regarding the outcome of the task
accomplished by the trainees. Be sure that the trainee
will personally accomplish the task and confirmed by
the instructor.
It is of great importance that the content should
be written legibly on ink. Avoid any corrections or
erasures and maintain the cleanliness of this record.
This will be collected by your trainer and
submit the same to the Vocational Instruction
Supervisor (VIS) and shall form part of the permanent
trainee’s document on file.
THANK YOU.
NOTES:
______________________________________________
Please make sure to present this TRB always to
your trianers for feedback
____________________________________________
______________________________________________
____________________________________________
______________________________________________
____________________________________________
______________________________________________
____________________________________________
______________________________________________
____________________________________________
 n Technical Writing 9-1-23 Competent

Unit of Competency:
PARTICIPATE IN WORKPLACE COMMUNICATION
Proofreading 9-1-23 Competent

NC II
Learning Outcome Task /Activity Date Instructor’ Reporting 9-1-23 Competent
Required Accomplished s Remarks
Obtain and Appropriate 9-1-23 Competent
convey sources
workplace
information Identify Medium 9-1-23 Competent
Juan DelaCruz Chum Florse
Filing system 9-1-23 Competent ___________________ __________________
Trainee’s Signature Trainer’s Signature
Filing storage 9-1-23 Competent

Participate in Minutes 9-1-23 Competent

workplace
meeting and
discussion

Employment 9-1-23 Competent

Complete Forms
relevant work
related Workplace forms 9-1-23 Competent
documents
 team reporting
relationship
Unit of Competency:
Work as a team Team 9-2-23 Competent
WORK IN A TEAM ENVIRONMENT member contributions

NC II Standard 9-2-23 Competent

Operating
Learning Outcome Task /Activity Date Instructor’
Procedures
Required Accomplishe s Remarks
d Contribute to 9-2-23 Competent
Describe and Identify role of 9-2-23 Competent planning
identify team the team
role and
responsibility in
a team Identify team 9-2-23 Competent
Responsibilities Juan DelaCruz Chum Florse
___________________ __________________
Trainee’s Signature Trainer’s Signature

Identify own Individual role 9-2-23 Competent

role and
responsibility
within team

Roles and 9-2-23 Competent

responsibilities of
other team
member

Identify 9-2-23 Competent Unit of Competency:

individual and PRACTICE CAREER PROFESSIONALISM
 Recognition 9-3-23 Competent
NC II
Learning Outcome Task /Activity Date Instructor’
Required Accomplishe s Remarks License and 9-3-23 Competent
d Certifications
Integrate Personal Growth 9-3-23 Competent
personal
objectives with Juan DelaCruz Chum Florse
organizational Commitment to 9-3-23 Competent
goals ___________________ __________________
the organization
Trainee’s Signature Trainer’s Signature

Set and meet Prioritizing 9-3-23 Competent

work priorities Demands
Utilizing 9-3-23 Competent
Resources

Maintenance 9-3-23 Competent

Maintain Advising guest 9-3-23 Competent

professional on available
growth and items and service
development through
housekeeping
department
Trainings and 9-3-23 Competent
career
opportunities

Unit of Competency:
PRACTICE OCCUPATIONAL HEALTH AND SAFETY Dealing with 9-4-23 Competent
accidents

NC II Competent
PPE Personal 9-4-23
Learning Outcome Task /Activity Date Instructor’ Protective
Required Accomplishe s Remarks Equipment
d
Appropriate 9-4-23 Competent
Identify hazards Safety 9-4-23 Competent assistance
and risks regulations
Maintain Emergency Drills 9-4-23 Competent
Hazard and risk 9-4-23 Competent occupational
health and
OHS Personal 9-4-23 Competent
safety
Contingency 9-4-23 Competent Record
awareness
Measures

Evaluate hazard (TLV ) Threshold 9-4-23 Competent

and risks limit value
Juan DelaCruz Chum Florse
___________________ __________________
Effects of hazard 9-4-23 Competent Trainee’s Signature Trainer’s Signature

OHS Issues 9-4-23 Competent

Control hazard OHS Procedures 9-4-23 Competent

and risk for Hazard
Delivering Guest 9-4-23 Competent
Request
Unit of Competency:
DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
NC II NC II
Learning Outcome Task /Activity Date Instructor’ Learning Outcome Task /Activity Date Instructor’
Required Accomplishe s Remarks Required Accomplishe s Remarks
d d
Seek Sources of 9-7-23 Competent Follow hygiene Workplace 9-7-23 Competent
information on information procedures hygiene
the industry procedures
Assist effective 9-7-23 Competent Handling and 9-7-23 Competent
performance storing items

Identify sector of 9-7-23 Competent

work
Identify and Hygiene risk 9-7-23 Competent
Industry 9-7-23 Competent prevent hygiene
Information risk Minimizing and 9-7-23 Competent
applied to day to removing risk
day
Update Updating 9-7-23 Competent Reporting 9-7-23 Competent
continuously industry hygiene risk
relevant information beyond control
Updating and 9-7-23 Competent
industry
knowledge sharing
knowledge
Juan DelaCruz Chum Florse
Juan DelaCruz Chum Florse ___________________ __________________

___________________ __________________ Trainee’s Signature Trainer’s Signature

Trainee’s Signature Trainer’s Signature

Unit of Competency:
OBSERVE WORKPLACE HEGIENE
Unit of Competency: OHS for 9-8-23 Competent
keyboards
PERFORM COMPUTER OPERATIONS
Produce/ output Entering data 9-8-23 Competent
data using using
NC II computer appropriate
Learning Outcome Task /Activity Date Instructor’ system software
Required Accomplishe s Remarks File Printing 9-8-23 Competent
d
Plan and prepare Hardware and 9-8-23 Competent
File Transferring 9-8-23 Competent
task to be software
undertaken
Planning task to 9-8-23 Competent Maintain Computer 9-8-23 Competent
ensure OHS computer maintenance
system
Input data into a Data Entry 9-8-23 Competent Saving data and 9-8-23 Competent
computer creating back up
Checking data 9-8-23 Competent
File maintenance 9-8-23 Competent

Storing date 9-8-23 Competent

Juan DelaCruz Chum Florse

Ergonomic 9-8-23 Competent
Guidelines ___________________ __________________
Trainee’s Signature Trainer’s Signature
Assess Select proper 9-8-23 Competent
information program
using computer application

Access program 9-8-23 Competent

application/
selecting icon
Unit of Competency: personal on available
presentation items and service
PERFORM WORKPLACE AND SAFETY PRACTICES standards through
housekeeping
department
NC II Advising guest 9-8-23 Competent
Learning Outcome Task /Activity Date Instructor’ on use of
Required Accomplishe s Remarks requested item
d Competent
Demonstrate 9-8-23
Practice Health, safety 9-8-23 Competent Operation
workplace and security procedure
procedures for procedures
health, safety Reporting 9-8-23 Competent
and security Identify Breaches 9-8-23 Competent
suspicious person
practices of health

Identify 9-8-23 Competent

suspicious Juan DelaCruz Chum Florse
behaviour ___________________ __________________
Deal with Emergency 9-8-23 Competent Trainee’s Signature Trainer’s Signature
emergency action
situations
Seeking 9-8-23 Competent
assistance

Reporting 9-8-23 Competent

emergency
situations

Maintain safe Following 9-8-23 Competent

personal enterprise
presentation requirements

Maintain safe Advising guest 9-8-23 Competent

Unit of Competency: Maintaining 9-9-23 Competent
rapport
PROVIDE EFFECTIVE CUSTOMER SERVICE
Enhancing 9-9-23 Competent
quality service
NC II
Learning Outcome Task /Activity Date Instructor’ Handle queries Communication 9-9-23 Competent
through equipment
Required Accomplishe s Remarks
d telephone, fax Recording queries Competent
9-9-23
machine, internet
Greet customers Greeting guests 9-9-23 Competent and email
Handling queries 9-9-23 Competent
Verbal and non- 9-9-23 Competent promptly
verbal
communications Handle Greeting guest 9-9-23 Competent
complaints, techniques
Cultural and 9-9-23 Competent
evaluation and
social differences recommendation Limit of Competent
9-9-23
Identify Identify 9-9-23 Competent s responsibility
customer’s needs customer’s needs
Assessing 9-9-23 Competent Agreeing with the 9-9-23 Competent
customer
urgency of needs

Informing the 9-9-23 Competent Resolving 9-9-23 Competent

customer complaints

Personal Limits 9-9-23 Competent

to Information
Juan DelaCruz Chum Florse
Deliver service to Attending to 9-9-23 Competent
customer customer’s needs ___________________ __________________
Trainee’s Signature Trainer’s Signature
 Unit of Competency:
Unit of Competency: CLEAN AND PREPARE ROOMS FOR INCOMING
PROVIDE HOUSEKEEPING SERVICES TO GUEST GUESTS

NC II NC II

Learning Outcome Task /Activity Date Instructor’ Learning Task /Activity Date Instructor’s
Required Accomplishe s Remarks Outcome Required Accomplished Remarks
d 1. Set up Arranging 9-25-23 Trainee
Receive Accepting Guest 9-11-23 Competent equipment housekeeper’s gained full
housekeeping Request and trolley confidence
Competent trolleys
requests
2. Access Entering Guest 9-30-23
Provide Service 9-13-23 rooms for Room
Trainee did
housekeeping Housekeeping servicing
well on all
requests Requests tasks
10-5-2023
Provide advice to Advice guests 9-13-23
3. Make up Stripping
guest
bed
Liaise with other Reporting 9-13-23
departments suspicious person

Apology for 9-13-23

delayed service

Jdc Fren
___________________ __________________
Trainee’s Signature Trainer’s Signature
 Segregating 10-20-2023 Trainee
Soiled Linen gained speed
Cleaning Bins

Standard Bed
Making Cleaning
Refrigerator
Remaking be
using an existing
linen
Vacuum
Turndown Bed
Cleaner

Vacuuming
4. Clean and Cleaning the 11-5-2023 Observed
clear room Bathroom proper
discipline Deodorizing

Replenishing the
Bathroom Final Checking
Supplies

Checking room
Cleaning for damage and
furniture and defects
fixtures

Reporting
Replenishing suspicious
Supplies person
 Unit of Competency:
Handling guest PROVIDE VALET/BUTLER SERVICES
belongings

5. Clean and Cleaning , 12-5-2023 Learning Task /Activity Date Instructor’s

store trolleys storing and Outcome Required Accomplished Remarks
and replenishing 1. Display Establish 12-5-2023 Trainee
equipment
cart professional Rapport gained speed
valet
standards

Accessing
Guest profile
Jdc Fren

Identify
___________________ __________________ guests
Trainee’s Signature Trainer’s Signature preference

1-13-2024 Observed
2. Care for Unpacking proper
guest Storing discipline
property And Packing
Stimulate guest luggage
children’s neatly
awareness
and
creativity
Competent
 Prepare and Unit of Competency:
present guest
LAUNDRY LINEN AND GUEST CLOTHES
clothes

Cleaning NC II
shoes
properly Learning Task /Activity Date Instructor’
Outcome Required Accomplish s Remarks
ed
Repairs are
Collect laundry Picking up guest 2-14-
made
for laundering clothes 2024
according to
functions Picking up in house
standard
items
Perform Sorting according to
laundering urgency
Maintaining
functions
Confidentialit Treating various 3-15-
y stains 2024
Laundry Methods
Textile labeling codes
Jdc Fren
Fabric dye

___________________ __________________ Degree of spoilage

and washing
Trainee’s Signature Trainer’s Signature instructions

Laundry equipment

Recording damage
 Cleaning agents and
chemicals
laundering process
Unit of Competency:
CLEAN PUBLIC AREAS, FACILITIES AND
EQUIPMENT

Pressing and finishing NC II

Process Post cleaning laundry Learning Task /Activity Date Instructor’s

laundered item activity Outcome Required Accomplish Remarks
ed
Checking results Select and set
1. Selecting appropriate 4-15-2024
Internal record and up equipment
equipment
billing
and material2. Checking equipment
3. dry and wet cleaning
Laundry report
agents and
Return Delivering guest chemicals
laundered clothes 4. Personal Protective
item Equipment
Delivering in-house Furniture, fixtures,
items Apply cleaning ceilings and walling
technique materials used are
Jdc Fren assessed
cleaning equipment
___________________ __________________ and chemicals
Trainee’s Signature Trainer’s Signature Cleaning technique
Cleaning equipment

Clean dry Wet and dry areas

and wet
areas
Hazards
Maintain Barricade to reduce 5-15-2024
and store risk
 cleaning Cleaning agents or
equipment chemicals
and Unit of Competency:
Safety usage of
chemicals equipment DEAL WITH/ HANDLE INTOXICATED GUESTS
Proper disposal of
gadgets
NC II
Cleaning and Learning Outcome Task /Activity Required Date Instructor’s
storing equipment Accomplish Remarks
ed
Determine the Assess intoxication 6-15-2024
level of level
Preventive intoxication
maintenance of Search internal
equipment and external
Procedure for assistance
Defective
Equipment Offer assistance
Storing Equipment
Safety storage of
chemicals Reach external
assistance
Assess intoxication
Jdc Fren level

Trainee’s Signature Trainer’s Signature Handle intoxicated

guest

Apply Handle Complaints

appropriate and potential
procedures problem situation.
Jdc Fren

___________________ __________________
Trainee’s Signature Trainer’s Signatur