RHEA DMELLO

Banker
E +918452911965  dmellorhea6@gmail.com q Rhea Dmello

 Al Mankool , Dubai , UAE

EDUCATION SUMMARY
BACHELORS IN COMMERCE (B.Com) The client service team in corporate
banking, supports the corporate
K.P.B Hinduja College of Commerce
relationship team in meeting the
06/2018 - 06/2021 Location expectations of the client and supporting
the team for all client matters with respect
to service and operational related
MBA IN FINANCE requirements. This ensures that
Amity University relationship team is focused on
2023 - Present Mumbai, India opportunities and service matter of the
clients are managed by client services
• What knowledge or experience did you acquire during your
team
studies there? (e.g. Delivered a comprehensive marketing
strategy)

LANGUAGES
EXPERIENCE
English
Native
Client service coordinator
Citibank
06/2021 - 02/2023 India Hindi
A provider of banking and related financial services Native
• Establish efficient process to service the client resulting in
faster TAT, proactive support and satisfied customer.
Marathi
• Ensuring client static and dynamic information is updated
Advanced
efficiently across all data users.
• Full coverage to data team with all day to day operational
matters, enabling them to focus on direct revenue generating
business activities.
• Managing client relationships and ensuring exceptional
service delivery
• Skilled in handling clients inquiries, resolving issues, and
coordinating with internal terms to meet client needs
effectively
• Proven track record of fostering positive client relationships
and exceeding service expectations
• Multitasking in fast placed environments and skilled in
communication,active listening and interpersonal skill.
• Serve as the primary point of contact for client
inquiries,providing timely and accurate responses to their
queries and concerns

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
 EXPERIENCE SKILLS
Assistant Manager Database management Tally
Axis Bank
03/2023 - 03/2024 India Word Processing
Banking that provides financial services to individual consumers
rather than businesses Management skills
• Successfully managed a team of 10 banking professionals,
providing training and guidance in the area of customer Communication skills
service,sales and banking operations
• Developed and implemented comprehensive strategies to Team management
improve customer service,optimise operational processes
and increase sales target. Leadership skills
• Created and managed retail banking products to meet
customer needs and maximise profitability.
• Developed and implemented a customer loyalty program to
increase customer retention and satisfaction
• Lead and managed a team of loan officers through the entire TRAINING / COURSES
leading process, from loan origination to closing.
• Handling escalation customer inquiries and complaints, Financial accounting with Tally ERP
resolving issues promptly and maintaining customer 9(KLIC)
satisfaction.

PASSIONS
I prioritise a culture
 promoting professional
growth, aligning with your
organisation's opportunities
for skill development and
career advancement. My ideal
work culture champions
collaboration, learning, and
shared values, synergising
well with your company's
culture

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