A

PROJECT REPORT

ON

“Customer Satisfaction for HDFC Bank”

SUBMITTED TO

IN THE PARTIAL FULFILLMENT OF

THIRD YEAR BACHELOR OF BUSINESS

ADMINISTRATION

SAVITRIBAI PHULE UNIVERSITY

SUBMITTED BY:

SHUBHANGI SHRAVAN CHOLKE

ROLL NO: 13

ACADEMIC YEAR:

2023-2024

GUIDE BY:

PROF. GAURAV KORDE

K.K.WAGH ARTS, COMMERCE, SCIENCE, AND COMPUTER SCIENCE

 K.K. Wagh Education Society’s
K.K.Wagh Arts, Commerce, Science & Computer Science College, Nashik.
Saraswati Nagar, Adgaon Road, Panchavati, Nashik-422003, Maharashtra
(Affiliated to Savitirbai Phule Pune
University) Accredited by NAAC: ‘B’
Grade(CGPA 2.50)
SPPU ID : PU/NS/S/71/2002 College Code : 701 A.I.S.H.E. Code : C-41802
+ 91 253- 2303100, 2303373,
principal-seniornashik@kkwagh.edu.in www.ascn.kkwagh.edu.in
2303774

Completion Certificate

Date:

This is to certify that MS. SHUBHANGI SHRAVAN CHOLKE of T.Y.BBA Roll no. 13 having
specialization in Finance has successfully completed her project titled Customer Satisfaction for HDFC
Bank”as per the norms of Savitribai Phule Pune University under the guidance of Prof. Gaurav Korde for the
academic year 2023 – 2024.

Internal Guide External Guide HOD Principal

(S. V. Patil)
DECLERT
ACNKO
 TABLE OF CONTENTS

Sr. No. Particulars Page No.

1. Executive Summary
2. Objective & Scope of the project
3. Company profile
4. Theoretical background
5. Research methodology
6. Data Analysis & Interpretation
7. Findings
8. Limitation of the project
9. Recommendation
10. Conclusion
11. Bibliography