CURRICULUM VITAE

Name : Haikal Mahdi Jamil

Permanent Address : Kp. Bedahan Rt.006/003 Kel. Bedahan Kec. Sawangan Kota Depok
Mobile Phone : 0895 4201 70292
Email : haykalmahdi99@gmail.com
Date Of Birth : 28 November 1997
Status : Married
Nationality : Indonesia

EDUCATION

2015 SMK Bina Mandiri Vocational High School Graduated

PROFESSIONAL EXPERIENCE
Front Desk Agent
Ibis Budget Daan Mogot / June 2020 – Present
• Greeted guests and responded to guest inquiries, Requests, issues in a timely
personable, and efficient manner to resolve guest concerns.
• Informed customers about payment methods and verified credit card data.
• Liaised with housekeeping staff to ensure all rooms were clean and ready to
accommodate new guest arrivals.
• Reviewed items of note to determine what needed to be communicated to staff of
subsequent shifts.
• Responsible for smooth check in and check out procedure, posting all transactions and
reporting.
• Prepare and organizes handling of group check in and check out.
• Pays full attention to guest’s demand, especially when dealing with handling any complain.
• Handling Guest Complaint and necessities.
• Responsible for make reservation.
• Handle Hotel Reservation.
• Responsible in Night Audit.
• Responsible to Daily Report After Night Audit.
• Responsible to Create Foreigner Guest and submit To apoa.omigrasi.com.
• Handle breakfast,room services or Event as Food and Beverage.
Front Desk Agent (Daily Worker)
Ibis Budget Daan Mogot / September 2019 – June 2020
• Greeted guests and responded to guest inquiries, requests, and issues in a timely,
personable, and efficient manner to resolve guest concerns.
• Informed customers about payment methods and verified credit card data.
• Liaised with housekeeping staff to ensure all rooms were clean and ready to
accommodate new guest arrivals.
• Reviewed items of note to determine what needed to be communicated to staff of
subsequent shifts.
• Responsible for smooth check in and check out procedure, posting.
• all transactions and reporting.

Waiter / Server
Mercure Jakarta Simatupang / December 2016 – December 2018
• Prepare what is needed in the floor Restaurant.
• Make sure guest amenities ready to serve.
• Sugestive Selling to our Customers.
• Reporting inventory guest amenitis to Captain Restaurant.
• Maintaining all existing equipment in the Restaurant.
• Room Service Attendent.

LANGUAGES
English : Spoken, written and read fluently
Indonesian : Mother tongue
Operating System : Realta System

TRAINING
1. Heartist
2. Hertist Journey
3. Welcome To Accor
4. Discovery Ibis Family
5. Emergancy Response Team (ERT)