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My Learning Guide Storyboard 190324 V2
My Learning Guide Storyboard 190324 V2
TM
Module _
Name
AE Name _ AE Number -
Riya: Hi, are you looking for someone, can I My Learning Companion The video will start with the company internal premises
assist you? and people moving around and working on
computers and the ICICI Lombard logo on the wall.
Amit: Yes, my name is Amit and I joined ICICI
Lombard recently. I am looking for someone A man in a western formal attire is standing and finding
to take me through the journey of learning someone.
and growth in ICICI Lombard. Then a lady in western in formal attire walks towards
the man. (They both need to have the ICICI Lombard
Riya: Sure, my name is Riya and I will be your cards on display).
Learning Companion today. First of all,
welcome to ICICI Lombard and let me Conversation starts….
introduce you to the learning and growth
opportunities at ICICI Lombard
Results Based Learning.TM
Amit: That is an excellent thought. So, who ICICI Lombard L&D Use the logo of Deeksha Learning Centre
helps drive this at ICICI Lombard. Deeksha Learning Centre (DLC)
Leader- Mr. Bhushan Kulkarni
Riya: Internally, we have branded Learning
Team as "Deeksha Learning Centre." Under L&D Team Responsibilities Highlight Mr. Bhushan Kulkarni’s name.
the leadership of Mr. Bhushan Kulkarni, our
team oversees various interventions such as Onboarding Use infographics to present the responsibilities nicely
onboarding, domain capability Domain
enhancement, managerial skill Managerial
development, leadership development, and Leadership
overall organizational capability building. Organizational Capability Building
Amit: The Power of Many and the Power of 5 Pillars of L&D Strategy
One… that is very powerful!
1. Relevance
Riya: Yes, it is! I would also like to share that
the foundation of our L&D strategy is built on 2. Engagement
five essential pillars - Relevance,
3. Format & Effectiveness
Engagement, Format, Effectiveness &
Feedback, and Reach. (also known as refer) 4. Feedback
5. Reach
Results Based Learning.TM
Riya: Further to this, at ICICI Lombard, we 4 A framework of ICICI Lombard Show this in 4 sections:
have a 4 A framework of programs for Section 1: A person moving from one building to
employees: - Acquire another – both should have the Logo of IL on it
- Acquire – Programs that support new (Acquire)
hires and colleagues with a role change - Achieve Section 2: A person sitting on their own desk and
in the organisation. achieving targets (Achieve)
- Accelerate
- Achieve – Programs that support you Section 3: A person taking ownership (Accelerate)
becoming effective in your role. - Advance Section 4: A person walking up the steps of victory
- Accelerate – Programs that recognise (advance)
sustained distinguished performance.
- And Advance – Programs that confirm
potential to move forward.
Amit: But Riya tell me, how does the DLC 70-20-10 Learning Principle Converstaion to start with Amit asking Riya a question.
Team make sure that for each framework, When Riya responds, show the points in 3 sections:
there are different ways in which learning is - Experiential: 70%
imparted? Section 1: A person interacting with a customer.
- Social: 20% Section 2: A manager giving feedback to a team
Riya: Interesting question Amit! Let me explain member.
the 5 moments of Learning along with the 70- - Formal: 10% Section 3: A seminar/workshop/classroom session with
20-10 Learning Principle. many people sitting in it along with an instructor.
This learning Principle states that 70% of your
learning comes from experiential learning
(such as on-the job, challenging assignments)
20% from social (peers, feedback,
interactions and 10% from formal (workshops,
training programs).
Results Based Learning.TM
Riya: Now that you have understood the 70- 5 Moments of Human Learning
20-10 Learning principle, let’s look at the 5 This should come in 5 sets (one after the other), not in
moments of Human Learning. 1. Conceptual Learning – Moment 1 sections.. one comes one goes:
The 5 moments are: 2. Learn More – Moment 2 1. A person undergoing a new product training
1. Conceptual Learning – which is 3. Knowledge Application – 2. A person learning a new aspect of the
Learning for the first time. Moment 3 product, learning more information on it
2. Learn More – Expanding the 4. Troubleshoot – Moment 4 3. A person applying the learnt product
Knowledge base 5. Change Management – Moment knowledge to a situation
3. Knowledge Application – 5 4. A person trying to handle a work challenge
Remembering & applying the learnt 5. A person doing a thing in a new way
concepts
4. Troubleshoot – When things don’t o 4 A Framework
according to plan
5. Change Management – When Moment of Learning
change occurs
70-20-10
Our Learning strategy for the programs
focuses on the 4 As, leverages the learning Expected Capability Outcomes
principle of 70-20-10 and aligns to the 5
moments of Human Learning.
detailed diagnostic and get details from Action of the Learning & Development 2. What challenges do you foresee….!
business leaders, managers and frontliners Team Show 3 people reviewing 1 document each
through discussions and their ICPs (Individual
Capability Plans) - Structured Approach – Diagnostics Use a nice infographic to the show the training
with Business Leaders and Managers roadmap points
Hence, we require a comprehensive - Review ICPs (Individual Capability
roadmap to understand the business's critical Plans) and interaction with
needs and assess the long-term requirements Frontliners
effectively.
Training Roadmap
• To understand the business-
critical needs
Amit: How do you ensure that a person L&D Interventions Please use the right infographics to explain the right
completes all assigned programs and grows Domain Capability Program colours
in the organisation?
Let’s start with the Domain Capability Code Orange: Linked to employee
Program. confirmations and are mandatory
The Domain Capability Program is a part of modules
Code Orange, which is linked with
confirmation. These domain programs are The domain programs enable
designed to equip employees with employees
knowledge about products, systems, and • To understand their products,
applications, enhancing their performance systems, and applications
for higher productivity. Code Orange is a
mandatory module and is directly linked to • To equip them for enhanced
confirmations. performance
L&D Interventions
Riya: Lastly, we prioritize organizational-level Use the right infographics and the following images:
capability development significantly. Our
Organizational Capability Program - To
initiatives, including iLearn, Skill Up, and
build perspective, to improve capability
Synergy are designed to impart the skills and
and to improve efficiency.
competencies required to foster excellence
among employees at the organizational
Our Initiatives:
level.
• iLearn
• Skill Up
Logo for Skill UP is required
• Synergy
Riya: I am happy to hear that, Amit. Now Our Learning Philosophy Put in nice infographics of learning platforms.
let’s look at our learning philosophy further. Anytime – Anywhere – Any device
learning IL to share images specific to their LXP, LMS and Online
We believe in the philosophy of "Anytime – Library.
Anywhere – Any Device" learning, ensuring Our Learning Platform
that all our learning platforms are accessible IL Learning | Learning Experience
across multiple devices. Platform (LXP) I People 1st | Learning
Management System I Online Library
Our learning platforms include IL Learning, a Services
Learning Experience Platform (LXP), the
People 1st Learning Management System,
Online Library Services, and more.
Amit: This is exciting Riya, please tell me more Our Learning Platform Show a person from ICICI Lombard working on their LXP
about the LXP. IL Learning | LXP
This will have a call out for the LXP link/QR code
Riya: The IL Learning LXP is our integrated • Designed to create more
solution designed to craft personalized personalized learning
learning experiences and help users explore experiences
new learning avenues. It combines content
from diverse sources, utilizes artificial • Help users discover new learning
intelligence for recommendations, and avenues
delivers content seamlessly across digital
platforms including desktops, laptops, mobile • Combines learning content from
learning apps, and more. different sources
Results Based Learning.TM
Amit: Riya, this has really been informative. Global Recognitions of Our DLC Team Start by showing an organisation (IL logo) receiving
The way Learning and Development is awards and then the following logos should come up:
integrated in the growth of ICICI Lombard, I
• Member of Association for Talent
am sure it has seen a lot of success.
Development (ATD)
Riya: Yes, you are right about that Amit. Our
• Multiple times winner of the ATD
DLC team plays a pivotal role in numerous
BEST Award
strategic initiatives within the organization.
We are pleased to share that the global • Part of the Best ATD circle
recognition of our comprehensive learning
strategies is a testament to the effectiveness • Recognized as LearningElite
of our learning solutions. Our organization is a consecutively for 5 years by CLO
member of ATD (Association for Talent Award
Development), and we are proud to have
won the ATD BEST Award multiple times, • Won Brandon Hall, Golden
placing us within the Best ATD circle. Peacock National Training
We have also received the prestigious Award (GPNTA)
LearningElite recognition for five consecutive
years from the Chief Learning Officer Award.
Additionally, we have been honored with the
Brandon Hall Awards and the Golden
Peacock National Training Award (GPNTA).
Amit: That is incredible, and I am really
excited to start my journey in ICICI Lombard.
Thank you for your time today Riya.
Riya: The pleasure has been all mine Amit and
I wish you a successful journey in ICICI
Lombard.
Results Based Learning.TM