ISSUE 31

REPUBLIC OF KENYA

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LAUNCH OF PUBLIC SERVICE

MENTAL HEALTH CHAMPIONS

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state department for public service launches

mental health champions initiative

Public Service, Gender and Ms. Jumwa said mental health

Affirmative Action Cabinet champions will be expected to
Secretary Aisha Jumwa has spearhead preventive and
underscored the need to promotive mental health
recalibrate and effectively psycho-social programmes which
establish effective ways of he pointed out will destigmatize
ensuring that the mental health mental health and encourage
needs are catered for, both in the public servants seek treatment
prevention and management of from counsellors, psychologists,
mental health issues in the public psychiatrists and other mental
service. health professionals when
necessary.
The CS was speaking during the
occasion to launch public service Speaking during the same
mental health champions in occasion Principal Secretary
ministries, Departments, (PS) Amos Gathecha ndc (K)
Agencies and counties at the revealed that every one in four
Kenya International Convention people have mental issues
Centre. calling for the need to train

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more mental health champions launch of the Public Service Mental

and Training of Trainers (ToTs) to Health Champions Initiative at the
continue sensitizing public KICC, Nairobi. Mr. Mugambi
servants on mental health. revealed that HKSDP has ensured
interactive sessions such as
www.hudumakenya.go.ke
He said the ministry will employ celebratingek.ogmilestones
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will ensure effective sensitization provide platforms for staff to
of public servants on mental ventilate domestic and official
health. He added that the Kenya issues.
School of Government will
engender mental issues into their He pledged more investment
curriculum. towards ensuring stable mental
health of his staff. Further,
Huduma Kenya Service Delivery Huduma Kenya is supporting the
Programme Ag. CEO, Mr. state department’s initiative
Mugambi Njeru reiterated the through providing the Tele
importance of the Programme counselling infrastructure helpline
attached to staff mental health. where civil servants can call
Speaking as a panelist during the through 0206900030.

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umakenya.go.ke
ON 020 690 0020

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The Huduma Kenya Secretariat and Huduma Service Channels.

early this week hosted the The meeting also sought to identify
National Council for Persons with other potential areas of
Disabilities (NCPWD) for a collaborations between HKS and
meeting to explore areas of NCPWD.
partnership.
Present were the HKS Ag.
This is aimed at easing the access Secretary/CEO, Mugambi Njeru and
to services for Persons with the NCPWD Executive Director/CEO,
Disabilities through digitization Harun M. Hassan.

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www.hudumakenya.go.ke
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West Pokot Huduma Centre
conducted an outreach program
to empower boda boda riders on
road safety and adherence to
road rules use and regulations.
The riders were also taken
through the NTSA available
services at the Huduma Centre
and how they can access the
services. The exercise was led by
Mr. Josephat Tuibei of the NTSA
desk. At the same time, the
Center in collaboration with the
county government on 22nd
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ek.og.aynekamuduh.www
0200 096 020 NO SU LLAC
February participated in cleaning
and garbage collection in
Makutano Town.
Meanwhile in Makueni County, a
Mashinani was held at Unoa
Grounds. Services offered to
members of the public included;
duplicate ID, police abstract,
ombudsman, KRA, NCA, NTSA,
HELB and Inquiries.
A total of 140 customers were
served during the Mashinani.
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The Huduma Kenya Secretariat choir on 17th February, 2023 visited

to Dream Children’s Home in Matasia, Ngong. The team was hosted
by Ms. Zipporah Munene (Community Social Worker) who spoke on
the importance of loving and caring for childen. The Huduma Choir
entertained the children with songs and carols.
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Elsewhere, Machakos Huduma

Centre team on 18th February,
2023 visited Andasa Children’s
Home where they spent the day
with the young ones and took part
in their daily activities including
playing with them.

They also laundered the children’s

linen and cooked for them.
They donated gifts from the staff
as a way of showing them love and
reminding them that they are
appreciated and cared for.

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Kilifi Huduma Center on 17th
February, 2023 in partnership
with the County Government of
Kilifi intensified their Huduma
Mashinani by holding another at
Ganze Constituency to take
Government services to the
.grassroots.
The Mashinani was held at Jila
Chief's Camp, Ndigiria Location,
Bamba Ward. This marks the
fourth Mashinani to be held in
Kilifi County since the Kenya
Kwanza Government took office in
September, 2022. Area Member of
National Assembly, Hon. Kazungu
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Charo Tungule is partnering with
the Kilifi Huduma Centre in its
outreach programmes.
The Huduma Mashinani brought
essential services closer to the
people of Ganze.
Elsewhere, Nandi Huduma Center
convened a Huduma Mashinani in
Kapkoria Sub-location, Tartar
location, Nandi East Sub county.
Besides offering services, a public
baraza was also held to sensitize
the residents on Huduma
Government services. Over 500
customers were served.

The Huduma Contact Centre
(HCC) staff, on 16th and 17th
February, 2023 were taken
through an intensive training
program by a team from Kenya
Power at the Huduma Secretariat
offices.
The training aimed at equipping
the staff on the various Kenya
Power Services offered at Huduma
Centres and how to effectively
respond to customer queries. The
training covered the following
areas:
• Electricity supply;
• Post-paid & Pre-paid Electricity
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Plans;
• How to check meter bill;
• KPLC Stima Loan Sacco; and
• Handling customer complaints.
The Contact Centre agents are
trained frequently on such
services as they are at the core
of every brand’s customer
experience. They additionally
provide an opportunity for the
agents to become service
experts, reflect on individual
performance, and facilitate
hands-on experience.
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service standards in order to make

A team from the Pensions
customer experience more
Department led by Senior
pleasant.
Pensions Assistant Patricia Njau
Additionally, it will advise on
visited Huduma Centre Bungoma
fulfillment of the front and
on 17th February, 2023 to
back-end processes in the most
conduct quality service
efficient and fluid manner,
assurance checks.
delivering the pension services
The department has conducted
within the set timelines and going
similar visits in other centers in
above and beyond in all
the country with a view of
transactions and interactions with
identifying challenges faced by
the pension customers.
their service desk in service
The exercise will ensure that a
delivery to pensioners and their
customer will have the most
dependents.
positive experience possible when
This will also assist in devising
seeking the services at the
ways of enhancing the pension
Huduma Centre.

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REPUBLIC OF KENYA

SERVICE EXCELLENCE CALENDAR

MARCH - APRIL 2023

WALK IN YOUR CUSTOMER’S SHOES

HELP!

THANK YOU!

• Empathy for Customers

• Delivering the Promise
• Customer Empowerment Through Information and Guidance
• Enhancing Effective Communication, Feedback and Recovery

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Tharaka Nithi Huduma center Area ACC Rober Shunnet and

on 22nd February, 2023 held a
Huduma Mashinani at the
County Commissioner’s office
compound in Kathwana,
Igambang’ombe Sub-county.
MCA Omar Mwaduga attended
the event. A total of 376
customers were served while
700 Wananchi attended the
Mashinani.

The team was joined by the sub Elsewhere, Huduma Centre

county NRB and CRS officers Nandi deployed Huduma
who assisted in offering the Mashinani and offered
services to members of the Government services at Nandi
Public. East Sub-County, Tartar
Location, Kapkoria
Present was the Assistant Sub-location.
County Commissioner (ACC)
Mohamud Ahmed who is based A total of 523 customers were
at the County Commissioner’s served at the event. A public
office, Area Chief and Assistant baraza sensitizing the public on
chiefs. Over 280 customers Huduma services at the Centre
were served. was also done. The program
involved offering services and
Kwale Huduma Center held public baraza.
Huduma Mashinani at Kanana
Social Hall in Lungalunga Sub
County.

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Huduma Center Marsabit will be Regional Coordinator Kinoti

the first in the region to offer Ngeera, Chief Manager Domestic
Kenya Revenue Authority’s unique Taxes Eastern Region Mr.
Domestic and Custom services at Sigei and Chief Manager
the Centres to serve wananchi. Customs N.Eastern and Upper
This will enable the residents in Eastern Region Mr. Swaleh.
the Northern corridor which forms
an enormous Regional Commissioner Paul
transport hub and goods Rotich and Acting Huduma
movement corridor to the Kenya CEO Mugambi Njeru also
neighboring countries to tap in played a central role in ensuring
and the operationalisation of the
promptly pay their taxes. desk.
The exercise to ensure the success
of this venture was spearheaded
by Eastern

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A team from the Public Service
Superannuation scheme (PSSS)
led by the Chair of the Board of
Trustees Mr. Titus Ndambuki paid a
visit to Kericho Huduma Center to
monitor the quality of pensions
services offered at the Center.
The team was in the county to
sensitize PSSS members on the
new contributory pension scheme
for teachers, civil servants and the
disciplined forces. Assistant
Accountant General Mr. Murithi
from the Pensions Department and
Ms. Sarah Ngaru from the PSSS
secretariat were part of the team.
Elsewhere, Pamela Ochieng,
Member of the PSSS Board of
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Trustees representing the
Teachers Service Commission
CEO visited Murang’a Huduma
Center to monitor the quality of
pension services.
Meanwhile, the Pensions Service
Leader Michael Obonyo visited
Homa Bay Huduma Center to
conduct quality checks of
pensions services. Mr. Obonyo
was accompanied by Senior
Pensions Assistant Paul Kiprotich
and Senior Records Officer
Patterson Mugendi.
Center Manager Charles Egare
and the Pensions Desk Officer
Johanis Omondi
hosted them.
huduma kenya secretariat celebrate today
celebrated february babies
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Upcoming Events

Date : 28th February, 2023

Event : Huduma Mashinani at

Mitunguu Market in Imenti South.
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