Viktoriya Mynash

(647) 885-1274
v.mynash@gmail.com
PROFILE

• Fluent in oral, verbal and written Ukrainian language

• Expertise in Microsoft Office through various University courses and everyday applications at work
• Strong problem solver demonstrated through work experience in retail industry
• Efficient time management and organization shown through the balance of work, school, and hobbies
• Work experience fostering strong leadership, communication skills and teamwork in diverse areas
• Adaptability, reliability, and quick learning shown through job promotions which required increased levels of
responsibility

EDUCATION AND CERTIFICATION

Ontario College Advanced Diploma in Dental Hygiene September 2023 - Present
Georgian College

Bachelor of Science, Honours - Concentration in Medical Science Sept.2017 – June 2021

University of Ottawa (2017-2019), Brock University (2019-2021)
• Graduated with First-Class Standing

Standard First Aid – CPR C – AED April 2022 – April 2025

St. John Ambulance

Basic Life Support (HCP) April 2023 – April 2024

Canadian Red Cross

WORK EXPERIENCE
Victoria’s Secret, Niagara Outlets, Niagara-on-the-Lake, ON

Assistant Store Manager Oct. 2022 – Jan. 2023

• Primary driver of talent life cycle through posting, sourcing, interviewing and selecting for all open direct report
roles.
• Created schedules for direct reports while considering associate availability, payroll budget, shipment demands
and zoning of total store.
• Managed supply budget and made final decision of supply orders in absence of store manager.
• Primary owner of Asset Protection, including the completion of monthly AP assessments and acting upon physical
inventory results.
• Primary partner to store manager on associate retention strategy by upholding positive associate relations that
lead to engagement of the entire team.

Experience Manager Nov. 2021 – Oct. 2022

• Responsible for coaching and developing entire store team to deliver brand story through customer service.
• Assisted store manager with selection/interviewing, onboarding, coaching/performance management, succession,
and culture/engagement of the team.
• Supported operations through visual merchandising, payroll management, inventory control and shrink reduction.
• Reviewed business reports and insights and make immediate action to achieve results.
• Inspired the team to deliver best results and create an environment of inclusion and positivity.
• Managed customer service complaints, diffused difficult and stressful situations, and ensured customer
satisfaction.
Brand Operations Supervisor Aug. 2021 – Nov. 2021
• Responsible for driving total store results through product life cycle (back of house) and building customer
loyalty.
• Lead execution of store projects and compliance including physical inventory, audits, line management, and
organization of cash wrap zone.
• Ensured staff timesheets are filled accurately and checked that staff hours are consistently remaining within
budget for the submission of payroll.
• Delegated tasks to sales associates at open, during the day and closing segments.
• Encouraged team collaboration to develop trust and confidence, hence creating a reliable, accepting, and diverse
group of team members.

Sales Associate Mar. 2021 – Aug. 2021

• Ensured customer satisfaction through greeting and assisting customers with questions about products, apparel,
and sizing.
• Operated cash registers in an efficient manner.
• Provided managers ideas on how to improve flow of merchandise and increase sales.
• Restocked and returned unwanted merchandise to the appropriate store area.
• Assisted management team with larger tasks throughout the day such as training new employees and
rearranging floor plan for new shipment.

Triumph Lingerie International, Niagara Outlets, Niagara-on-the-Lake, ON

Key Holder May 2019 – Dec. 2020

• Ensured exceptional customer service with a profound product knowledge.
• Received and processed shipments accurately and efficiently, while maintaining an organized backroom.
• Assisted with store displays, handled merchandise returns and exchanges.
• Motivated and drove sales through leadership on sales floor, as well as assisted with sales associate training.
• Met/exceeded set store sales goals and based store performance on Key Performance Indicators (KPI’s).
• Completed store opening/closing procedures, including communication of store information head office.

Sales Associate July 2016 – April 2019

• Provided wonderful one on one experience for customers, giving information and advice about products.
• Operated cash registers and handled bank deposits.
• Successfully resolved customer concerns and complaints.
• Answered phone calls, entered customer data and product information into computer system.
• Organized and replenished merchandise when needed.

VOLUNTEER EXPERIENCE

2015-2016 International Languages School Volunteer

Holy Trinity Catholic High School, Bradford, ON

• Assisted teachers with attendance, student registration, and organization of events.

• Held responsibility for weekly reports of student progress.

References Available Upon Request