P8 Trainovation: Love on the

Rails <3
Big idea: User experience

Introduction: CBL:
Bench Types:

• Trying to improve the Based on our results

user experience using
benches on the platform
• Last quartile, ideal
layouts were found using
a model representation
of a crowd walking onto
the platform
• This quartile, these
layouts including a
control layout were
tested in a real-life
environment with a real
crowd
• Guiding questions are
given on the right
How do people
in Q2 what will be the
behave differently in a
exact form of our
testing environment?
nudge?
How can we ethically How should the experiment
perform a nudging be designed? (including
experiment with protocol, setup, number of Fig 1: Long Bench Fig 2: Taped Bench
human participants? participants)
How can user experience be
measured in the context of our
experiment and how can we
use our data to finalize our
conclusion?

Fig 3: Picnic Bench

Experimental protocol:

Setup Experiment Survey Repeat

• Arrange the • Release • Ask each • Repeat these
benches for passengers onto passenger for a steps for the
experimental platform. 1-10 rating of next setup.
setup. • Observe waiting the setup. • After last setup
behaviour via ask passengers
sensors and to also rate
visually. bench types

Results:

• Questionnaire data on the right

• (figure 4-5), sensor data underneath
(figure 6-9)
• Red rectangles are benches, blue
rectangles are kiosks
• User experience calculated spreading of
people in sensor data Fig 4: Distributions of ratings of different Fig 5: Distributions of rating of different
• User experience is also asked in layouts benches
questionnaire (figure 4)
• Preference for benches also asked (figure
5) Fig 6: Reference layout
(1)

Conclusion, Discussion & Nexts steps:

Conclusion
• There was no significant difference found between the ratings for
the bench layouts.
• The third and second and third layouts were significantly better
than the reference
• Participants gave the picnic bench a significantly lower rating
compared to the long benches.

Fig 7: Layout 2 5.83 Fig 8: Layout 3 5.57 Fig 9: Layout 4 4.76 Discussion
• The sensor data was not synchronized, making it difficult to use.
• The experimental setup is not the same as an actual platform.