Chat Bot (2/25/2022, 11:35:49 AM): Hi. I am the Maersk Virtual Assistant.

What can
I help you with?
Chat Bot (2/25/2022, 11:35:51 AM): Menu Options:
New Booking
Current Bookings/Services
Finance
I have a case number
Technical Support
Amsalu (2/25/2022, 11:36:00 AM): Transfer To Agent
Chat Bot (2/25/2022, 11:36:05 AM): Let me transfer to one of my Customer Service
colleagues to help you further.
Monica M (2/25/2022, 11:36:11 AM): Hello Amsalu. Welcome to Maersk Customer
Service Support. You are chatting with Monica, how may I help you today?
Amsalu (2/25/2022, 11:36:33 AM): heyyy Monica. Long time
Monica M (2/25/2022, 11:36:36 AM): Hi
Monica M (2/25/2022, 11:36:41 AM): How are you ?
Amsalu (2/25/2022, 11:36:50 AM): great. You?
Monica M (2/25/2022, 11:37:29 AM): Am fine thank you
Monica M (2/25/2022, 11:37:39 AM): How May I help you ?
Amsalu (2/25/2022, 11:39:21 AM): 913720975 bill
Monica M (2/25/2022, 11:39:54 AM): yes How May i help you ?
Amsalu (2/25/2022, 11:40:00 AM): my forwarders in Djibouti could not pay for sea
freight
Amsalu (2/25/2022, 11:40:25 AM): MAERSK Djibouti says it doesnt know the invoice
Monica M (2/25/2022, 11:40:44 AM): But we see that the export charge has been
cleared and the bill has been posted in web
Monica M (2/25/2022, 11:40:52 AM): Please can you check once
Amsalu (2/25/2022, 11:41:23 AM): this is import from Senegal. we did the booking &
shall pay for the sea freight o Djbouti port
Amsalu (2/25/2022, 11:42:07 AM): the djibouti office could not accept payment. we
don't really know what happened
Monica M (2/25/2022, 11:42:29 AM): So this is regarding imports
Monica M (2/25/2022, 11:42:30 AM): ?
Amsalu (2/25/2022, 11:43:11 AM): yeah it is import
Monica M (2/25/2022, 11:44:03 AM): Then 2 minutes let me tranfer to imports team
Amsalu (2/25/2022, 11:44:14 AM): okay dear. thank you
Anidha C (2/25/2022, 11:44:15 AM): Hello Amsalu. Welcome to Maersk Customer
Service Support. You are chatting with Anidha, how may I help you today?
Amsalu (2/25/2022, 11:44:32 AM): hello there
Anidha C (2/25/2022, 11:44:41 AM): hi
Amsalu (2/25/2022, 11:44:57 AM): can you pls look up what we discussed with Monica?
Anidha C (2/25/2022, 11:46:08 AM): sure
Anidha C (2/25/2022, 11:46:56 AM): please ask the shipper to check with consignee
whether he is ready to accept the freight charges
Amsalu (2/25/2022, 11:47:29 AM): we are the ones paying for the sea fright
Anidha C (2/25/2022, 11:47:38 AM): ok
Anidha C (2/25/2022, 11:47:46 AM): give me a moment
Amsalu (2/25/2022, 11:48:34 AM): our agent in Djibouti, DORRA TRANSIT SERVICES
provided cheque on our behalf. but DJIBOUTI MAERSK agent could not accept
Anidha C (2/25/2022, 11:50:29 AM): freight charge updated under dorra transit
Anidha C (2/25/2022, 11:50:40 AM): do you like to change it?
Amsalu (2/25/2022, 11:51:12 AM): so dorra can pay right?
Amsalu (2/25/2022, 11:52:59 AM): does the doc collect party create a problem? it
was previously FREIGHTERS INTERNATIONAL, maersk ADD agent. Shall we change it to
maersk Djibouti agent?
Anidha C (2/25/2022, 11:53:05 AM): yes
Anidha C (2/25/2022, 11:53:13 AM): please ask dorra to pay for freight
Anidha C (2/25/2022, 11:53:24 AM): dorra can pay
Anidha C (2/25/2022, 11:53:43 AM): no it will not create any problem
Anidha C (2/25/2022, 11:54:04 AM): which one you want to change to maersk djibouti
agent?
Amsalu (2/25/2022, 11:54:25 AM): doc collect party?
Anidha C (2/25/2022, 11:56:55 AM): you can change the collect payer
Anidha C (2/25/2022, 11:57:02 AM): let me know the correct payer for local charges