Introduction to Email Etiquette

1. When to and not to send an email? Consider the context, the receipients, the effectiveness of other forms of
communication.

2 . There are 4 essential email components: the Email Address, Subject line, Greeting, Body, Closing, Signature. For
each part, there are a few things we should keep in mind
Email Address: How to create a professional email address?

Subject line:
 The subject line should be the ................ of the email.
 Do/ Do not include a greeting, such as “hello” or “greetings.”
 Use logical keywords so the recipient can easily ................ for your email.
 Only include your name if you are applying for a .................
 If someone has referred you for a job, be sure to use his/her .................

Write a Subject line for each of these emails:

1. You are applying for a Marketing Associate Position that was found on Linkedin ==>

2. After the interview, you are writing an email to follow up.

3. You are referred by your Professor Phan Van Minh for Human Resources Assistant Position. You are applying
for the job.

4. You are writing an invitation for a meeting on the Management Consultants team on Thursday at 10:00am.

5. You want to ask further information on design services of Company A

6. You want a colleague to look through your presentation power point and give comments

Greeting:
Which one is appropriate and why? Correct the inappropriate one.
Dear Mr. Gordon, Dear Mary Wright
Dear Miss. Green, Dear Sir/ Madam,
Dear Officer, To whom it may concern,
Dear gggreen7894, (the email of recipient is Dear Hiring Manager,
gggreen7894@jhu.edu) Dear Teacher Ha,
Cô ơi
Body: the following orders of the content of the body should be used in which situation?

Focus of the email

lead-in
important
important
information
details
focus of the side info
email

DO or DON'T?
 use ALL CAPS.  be short and concise
 Jokes, witty remarks and sarcasm  use emoticons
 Confidentiality  Cc (courtesy copy) all members of the
 Use formatting just as you would a team and the boss
business letter.  forward a forward a forward
 Abbreviations  Complaining and gossiping

Closing: Which one is appropriate?

Best, Sincerely,
Cheers, Love,
Kind regards, Regards, xoxo
Yours/Yours truly Talk soon, See you,

3. What to do before you hit "Send"?

4. What to do after you hit “Send”?