.

DEBORAH TWUMASI
Accra, Ghana +233 | Email: debbytwumasi1136@gmail.com | Nationality: Ghanaian |
Tel: +233 507876765

PROFESSIONAL SUMMARY
Emergency Medical Technician with 5 years of field experience, known for proactive thinking and decisive
action. Proficient in providing advanced life support, conducting patient assessments and administering
emergency medications. Skilled in crisis response, effective communication and detail-oriented record-keeping.
Demonstrated expertise in coordinating patient transfers, operating and maintaining equipment, and fostering
collaborative teamwork. Committed to continuous professional development in the dynamic field of emergency
medical services. Seeking opportunities to further my education, aiming to acquire additional skills and stay
abreast of the latest advancements in the healthcare sector.
SKILLS
• Patient Management • Advanced Life Support (ALS)
• Medical Records Management • Patient Assessment
• Triaging • Emergency Medication Administration
• Pre-hospital Care • Crisis Response and Adaptability
• Patient Assessments • Effective Communication
• Medication Administration • Detail-oriented Record Keeping
• Data Entry • Equipment Operation and Maintenance
• Public Education • Patient Transfer Coordination
• Critical thinking • Collaborative Teamwork
• Quick Decision Making

WORK EXPERIENCE
Emergency Medical Technician | National Ambulance Service - Accra, Ghana 2019 - Current
• Conduct routine equipment and vehicle checks to ensure continuous and safe operation.
• Manage wounds and injuries en-route to hospitals, preparing patients for advanced treatments or
maintaining conditions pre-arrival.
• Maintain accurate and thorough patient records, documenting treatments for historical tracking and
information security.
• Administer emergency medications, responding promptly to changes in patient conditions and
addressing medication reactions.
• Educate the public on emergency medical services through outreach initiatives.
• Assist with the lifting and safe movement of patients.
• Facilitate patient transfers between medical facilities.
• Collaborate with medical doctors and other healthcare professionals to ensure comprehensive to
coordinate patient care.
• Coordinate with other healthcare professionals and emergency services to ensure seamless patient care.
• Maintain accurate and detailed patient records, documenting all interventions and treatments provided.
.

Customer Service Representative | Pathfinders International Aviation Ltd, Accra, Ghana

April 2017 - August 2018
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer
satisfaction.
• Process bookings, reservations, and ticketing transactions with accuracy and attention to detail.
• Assist customers in navigating services, providing information on flight schedules, fares, and policies.
• Handle customer complaints and concerns professionally, aiming for effective resolution.
• Coordinate closely with other departments to ensure smooth operations and meet customer needs.
• Maintain up-to-date knowledge of aviation industry trends, regulations, and company offerings.
• Manage customer accounts and databases, ensuring accurate and confidential record-keeping.
Personal Assistant | Northern Youth for Peace and Development July 2013 - August 2015
• Demonstrate absolute discretion in handling confidential information.
• Maintain organized filing systems for personal and professional documentation.
• Respond to phone calls, addressing customer questions and concerns to enhance satisfaction and
encourage repeat business.
• Attend meetings, record minutes, and track action items for follow-up.
• Provide administrative support to facilitate the smooth operation of the Northern Youth for Peace and
Development.
• Manage and organize schedules, appointments, and travel arrangements for executives.
• Coordinate communication between internal and external stakeholders, ensuring efficient flow of
information.
• Prepare and edit documents, reports, and presentations for meetings and events.
• Handle confidential information with discretion and maintain a high level of professionalism.
• Assist in organizing and executing events, conferences, and workshops.
• Act as a liaison between the organization and external parties.
EDUCATIONAL BACKGROUND
Professional Certification
Institute for International Medicine (INMED) 8/11/2022

Certificate in Emergency Medical technician

Paramedic And Emergency Care Training School – Techiman Ghana 2018-2019

Diploma Travel and Tourism

Trip Star Institute of Aviation, Accra Ghana 02/2016 – 09/2016

Certificate Business Accounting

Insaaniyya Business School, Kasoa - Central Region 2009-2013

ACCOMPLISHMENTS
• Achieved a 98% success rate in providing advanced life support, significantly contributing to positive
patient outcomes.
• Implemented proactive measures that led to a 20% improvement in response time during emergencies.
• Received commendations for maintaining 100% clarity in communication and facilitating effective
information exchange within the medical team.
.

LANGUAGES
• English
REFERENCES
1. Ms. Elizabeth Tetteh
Deputy Director of Administration
Tel: 0244509370

2. Mrs. Ama Frimpong

Deputy Director of HR
Tel: 0242129812