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LGU Sablayan ISO Orientation Handbook

Abstract
LGU Sablayan ISO (International Organization for Standardization) Handbook serves as
a concise and informative summary of the handbook's content. It provides
professionals with a quick overview of key topics, objectives, and scope covered within
the document.

The abstract page highlights the relevance of the handbook in solving real-world
challenges and effectively implementing ISO standards across various departments.
Through a systematic and logical structure, it outlines the main concepts,
methodologies, and approaches offered to promote best practices in quality
management, risk assessment, environmental sustainability, and operational efficiency.
Professionals can make informed decisions about whether to delve deeper into this
resource based on their specific needs by reading the abstract page.

Furthermore, it helps organizations in understanding how adopting ISO standards will

lead to enhanced product quality, customer satisfaction, regulatory compliance
management, and continuous improvement within their operations. Overall, the
abstract page plays a vital role in offering a comprehensive snapshot of the LGU
Sablayan ISO Handbook that is indispensable for professionals seeking guidance in
addressing complex organizational challenges while striving for global excellence.

Objective

• Explain the importance of ISO 9001:2015 QMS

• Describe the roles and responsibilities of the QMS Core Team in the successful
implementation of the QMS.
• Familiarize the participants with ISO requirements

WHAT is ISO 9001:2015?

ISO 9001 is a globally recognized standard for quality management. It helps

organizations of all sizes and sectors to improve their performance, meet customer
expectations and demonstrates their commitment to quality. Its requirements define
how to establish, implement, maintain, and continually improve a quality management
system.

The International Organization for Standardization is an independent, non-governmental

international organization with a membership of 165 national standard bodies tasked to create
international standards.

ISO is derived from the Greek ISOS, meaning equal.

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unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
 Logo Municipal Government of Sablayan
Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

The POTENTIAL BENEFITS to an organization of implementing a quality

management system based on this International Standard are:

a. The ability to consistently provide products and services that meet

customer and applicable statutory and regulatory requirements;
b. Facilitating opportunities to enhance customer satisfaction;
c. Addressing Risk and Opportunities associated with its context and
objectives;
d. The ability to demonstrate conformity to specified quality management
system requirements

This International Standard employs the process approach, which incorporate the
Plan-Do-Check-Act (PDCA) and Risk based thinking.

The PDCA cycle enables an organization to ensure that its processes are
adequately resourced and managed, and that opportunities for improvement are
determined and acted on.

This document is a sole property of the LGU of Sablayan. Unauthorized reproduction in part or in whole renders the copy
unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
 Logo Municipal Government of Sablayan
Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

Plan- establish the objectives of the system and it’s processed, and resources needed to
deliver results in accordance with customers’ requirements and the organization’s
policies, and identify and address risk and opportunities;

Do- Implement what was planned

Check- monitor and (where applicable) measure processes and the resulting products
and services against policies, objectives, requirements and planned activities, and
report the results.

Act- take actions to improve performance, as necessary.

PDP Chapter 14 Outcome 3 Strategy 3

Raise the productivity performance of agencies

“To pursue this strategy, the government will strengthen productivity performance frameworks
across government sectors and levels and translate these into more coherent capacity
development programs and incentive structures. Contributory to this strategy is the
strengthening of the implementation of the Government Quality Management Program, results-
based performance management system standards, and the Development Academy of the
Philippines (DAP) productivity capability development programs; as well as the adoption of the
Philippine Quality Award performance excellence framework”

LEGAL BASIS OF ISO

1. Administrative Order No. 161, s. 2006

(Institutionalizing Quality Management System in Government) dated October 5, 2006
2. Executive Order No. 605, s 2007
(Institutionalizing the Structure, Mechanisms and Standards to Implement the
Government Quality Management Program, Amending for the Purpose Administrative
Order Ni. 161, s. 2006) dated February 23, 2007
3. Administrative Order 25, s. 2011
(Creating an Inter-Agency Task Force (IATF) on the Harmonization of Government
Performance Monitoring Information and Reporting Systems.
4. Republic Act No. 11032
(Ease of Doing Business Act and Efficient Government Service Delivery Act of 2018

Do we need Quality Management System in the Government?

E.O No. 605: Institutionalization of the Government Quality Management Program

1. Directs departments/agencies under the Executive Branch and GOCCs to adopt ISO-QMS and
pursue certification
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unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
 Logo Municipal Government of Sablayan
Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

2. Enjoins SUC’s and encourages LGU’s, Judiciary, Legislature, and Constitutional Offices to
establish ISO-QMS and pursue certification

3. Directs establishment of citizens’ charter of key government offices as service guarantee

Administrative Order 25, s. 2011 and the QMS

“the common target should be establishment of Quality Management System aligned with ISO
9001 Standards of the continuing certification of one frontline service.”

Goal of the GQMP

To strengthen institutional capacities of public sector organizations in delivering citizens-

focused public services and in the implementing international standards-based quality
management system (QMS).

The Government Quality Management Committee (GQMC)

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unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
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Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

Quality Management System Core Standard and Guidance Documents

ISO 9001:2015 QMS Requirement

ISO 9000:2015 QMS Fundamentals and Vocabulary

ISO 9004: 2018 Guidance to achieve sustained success

What is QMS?

 A management system with regards to quality (3.5.3)

 Management System is a set of interrelated or interacting elements of an
organization to establish policies and objectives, and processes to achieve
those objectives (3.5.4)

The QMS Goal

QMS aims to increase an organization’s awareness of its duties and commitment in

fulfilling the needs and expectations of its customers and interested parties, and in
achieving satisfaction with its products and services.

Quality Management Principles

1. Customer Focus
Meeting customer requirements and exceeding customer expectations.
2. Leadership
Establishing unity of purpose and direction
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unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
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Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

3. Engagement of People
Enhancing organizational capability to create and deliver value by engaging
competent and empowered people at all level.
4. Process Approach
Understanding and managing interrelated processes that function as a coherent
system
5. Improvement
Successful organizations have an ongoing focus on improvement.
6. Evidence Based Decision Making
Decisions based on the analysis of data and information are more likely to produce
desired results.
7. Relationship Management
Managing relationships with relevant interested parties, such as providers for
sustained success.

(QMS) Quality Management System Requirements

Main Clauses of ISO 9001:2015

1. Scope
2. Normative References
3. Terms and Definition
4. Context of the Organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance Evaluation
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unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
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Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

10. Improvement

Main Clauses of ISO 9001:2015

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unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
 Logo Municipal Government of Sablayan
Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

This document is a sole property of the LGU of Sablayan. Unauthorized reproduction in part or in whole renders the copy
unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.
 Logo Municipal Government of Sablayan
Training and Advocacy Team
LGU Sablayan ISO Orientation Handbook

This document is a sole property of the LGU of Sablayan. Unauthorized reproduction in part or in whole renders the copy
unofficial. Any external disclosure is prohibited without the written approval of the Municipal Mayor.