Professional Documents
Culture Documents
Memo Draft Raw
Memo Draft Raw
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COVER PAGE
Side: Petitioner/Respondent
Matter: Defective Product and Deficiency in Service under Consumer Protection Act, 2019
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TABLE OF CONTENTS
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LIST OF ABBREVIATIONS
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INDEX OF AUTHORITIES
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STATEMENT OF JURISDICTION
The memorial herein submits to the jurisdiction of the Consumer Dispute Redressal Forum,
{jurisdiction_name}, as conferred by the Consumer Protection Act, 2019, to hear and decide upon the disputes
pertaining to defective products and deficiency in service under Section {relevant_section} of the Act.
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SUMMARY OF FACTS
That Ms. Maya, the petitioner, purchased a brand-new refrigerator from Cooltronics Ltd., which malfunctioned
within a month. Despite a technician's diagnosis and promise of replacing the faulty compressor, Cooltronics
failed to do so. Additionally, Cooltronics provided no assistance when contacted again, leading Maya to incur
repair costs herself. She filed a complaint seeking reimbursement, replacement, and compensation for mental
harassment and inconvenience.
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ISSUES RAISED
1. Whether the refusal and failure by Cooltronics Ltd. to replace the faulty compressor and assist the petitioner
amount to deficiency in service under the Consumer Protection Act, 2019?
2. Whether the petitioner is entitled to compensation for the inconvenience and mental harassment caused by
Cooltronics Ltd.'s deficiency in service?
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SUMMARY OF ARGUMENTS
That the petitioner's ordeal with Cooltronics Ltd. showcases a clear deficiency in service and unfair trade
practice under the CPA, 2019. The petitioner rightfully demands reimbursement for repair costs, a replacement
of the defective product, and suitable compensation for the mental anguish and inconvenience endured.
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ARGUMENTS ADVANCED
2. Entitlement to Compensation:
- That Section 2(9) of the CPA, 2019 empowers the forum to address grievances related to unfair trade
practices and deficiency in service by awarding suitable compensation to the aggrieved consumer.
- That given the mental harassment and inconvenience suffered by the petitioner, seeking compensation is
justified.
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PRAYER
1. Direct Cooltronics Ltd. to reimburse {petitioner_name} for the repair costs incurred.
2. Order Cooltronics Ltd. to provide a replacement of the defective refrigerator to {petitioner_name}.
3. Award suitable compensation to {petitioner_name} for mental harassment and inconvenience caused.
4. Grant any other relief deemed just and proper in the favor of the petitioner.
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LIST OF REFERENCES/BIBLIOGRAPHY
Place: {place_name}
Date: {date}