GAMES 24*7 - KYC Completion Script - VM id - 6725

KYC process screenshots - Link

<#0 Greetings>
HINDI: Namaste Sir/Ma'am, mera naam {caller name} hai, aur main “My11Circle” se baat kar
raha/rahi hoon.

Good morning/Good evening/Good afternoon. My name is (Caller Name), and I am calling from
My11Circle.

[Silent note: Primary language on call will be hindi but if the customer replies back in English then
switch your language to English]

[Silent note 2: Wait for the customer’s acknowledgment.

[Capture Response - single select]

● Yes Speaking [routed to #1 Purpose Of The Call]

● Call Back Later [routed to #0.1 Call Back Later]
● Incorrect Target Lead [routed to #0.2 Incorrect Target Lead]
● Not Interested [routed to #0.3 Not Interested After Greetings]

<#0.1 Call Back Later>

HINDI: Sir/Ma’am, kya aap mujhe callback ke liye sahi samay bata sakte hai?

My apologies. May I know what would be a good time to call you back?

[Capture Reschedule - date & time]

HINDI: Maine aap ka bataya hua samay note kar liya hai.

Apna Samay dene ke liye dhanwyad aapka din shubh ho!

I have noted down the time and we will call you back then. Thank you for your time. Have a great
day!

[End Call - Reschedule]

<#0.2 Incorrect Target Lead>

HINDI: Asuvidha ke liye maafi chahta/chahti hu, apna samay dene ke liye dhanyavad.

Apologies for the inconvenience and thank you for your time.
[End Call - Incorrect Target Lead]

<#0.3 Not Interested After Greetings>

HINDI: Sir/Ma’am, kya mai iska reason jaan sakta/sakti hu?

Sir/Ma’am, may I know the reason for the same?

[Capture Response - single input]

HINDI: Apna samay dene ke liye dhanyavad. Aap ka din shubh ho!

Thank you for your time. Have a great day ahead!

[End Call - Not Interested]

<1 Purpose of Call>

HINDI: Jese ki hamare mein records me check kar paa raha/rahi hoon ki aapne KYC documents
upload karne ka try kiya tha, but verification successful nahi ho paya tha {possible reason} ki wajah
se, kya yeh sahi hai?

English: Sir/ma’am, Based on our records, we noticed that you attempted to upload your KYC
documents, but unfortunately, the verification was not successful due to {possible reason}. Am I
right?

[Silent note: Check the reason, verification was unsuccessful on the ‘Lead info’ section on the app &
select the below options to proceed]

[Single Select]
● KYC Attempted but Failed [Proceed to #1.1 ]
● Registered but KYC Not Attempted (KYC LITE) [Proceed to #1.2 ]
● Already Completed KYC [Proceed to 1.3]
● Not Interested [Proceed to #4]

<1.1 KYC Attempted but Failed> -

HINDI: Okay, hum chahte hain ki hum apko KYC complete karne mein poori sahayata karein.
Toh aapke application mein reason kya show ho raha hai bata sakte hain?
English: Okay, our aim for this call is to help you complete your KYC successfully, and we
want to explain the reason behind the failure and guide you through the process.
So, could you confirm the reason reflecting on your application?

[Single select]
● Docs already registered with another user [Proceed to #1.1.1 ]
● Under 18 Years Age [Proceed to #1.2.1 ]
● Technical Error [Proceed to #1.3.1 ]
● Not sure, need to check [Proceed to #1.4.1]

<1.1.1 Docs already registered with another user> - Sir/Ma’am, iske liye aap hamare
customer support par contact kar sakte hain – support@my11circle.com.

Aur apse request hai ki aap apna KYC jaldi hi complete karne ki koshish karein taki aap
adhik laabh utha paye jese ki:
● KYC successfully complete hone par Rs. 100 ka Bonus.
● Pehla deposit karte hi apko Rs. 1500 ka welcome bonus milega.
● Hamare flagship contest jo ki Rs. 49/- ka hai, wo Mega offer mein apko Rs. 1/- par
milega.

Apna samay dene ke liye dhanyawad, apka din shubh ho.

English: Sir/Ma’am, for this you can contact our customer support –
support@my11circle.com.

So, we request you to try to complete the process to enjoy the benefits like:
● Rs. 100 Bonus on completing the KYC successfully.
● You will get a welcome bonus up to Rs. 1500 on the first deposit.
● Our flagship Contest was originally for Rs. 49/-, but you will get it in Mega offer for Rs.
1/- only.

Thank you for your time, have a nice day.

[End Call - Outcome - Docs already registered with another user]

<1.2.1 Under 18 Years Age> -Sir/Ma’am, iske liye aap hamare costumer support par contact
kar sakte hain – support@my11circle.com.

Aur apse request hai ki aap apna KYC jaldi hi complete karne ki koshish karein taki aap
adhik laabh utha paye jese ki:
● KYC successfully complete hone par Rs. 100 ka Bonus.
● Pehla deposit karte hi apko Rs. 1500 ka welcome bonus milega.
● Hamare flagship contest jo ki Rs. 49/- ka hai, wo Mega offer mein apko Rs. 1/- par
milega.

Apna samay dene ke liye dhanyawad, apka din shubh ho.

English: Sir/Ma’am, for this you can contact our customer support –
support@my11circle.com.

So, we request you to try to complete the process to enjoy the benefits like:
● Rs. 100 Bonus on completing the KYC successfully.
● You will get a welcome bonus up to Rs. 1500 on the first deposit.
● Our flagship Contest was originally for Rs. 49/-, but you will get it in Mega offer for Rs.
1/- only.

Thank you for your time, have a nice day.

[End Call - Outcome - Under 18 Years Age]

<1.3.1 Technical Error> - Sir/Ma’am, aapko technical issue face ho raha hai toh aap kuch
samay baad wapis try kar sakte hain. Agar fir bhi same issue ata hai toh aap customer
support par contact kar sakte hain - support@my11circle.com
Aur apse request hai ki aap apna KYC jaldi hi complete karne ki koshish karein taki aap
adhik laabh utha paye jese ki:
● KYC successfully complete hone par Rs. 100 ka Bonus.
● Pehla deposit karte hi apko Rs. 1500 ka welcome bonus milega.
● Hamare flagship contest jo ki Rs. 49/- ka hai, wo Mega offer mein apko Rs. 1/- par
milega.

Apna samay dene ke liye dhanyawad, apka din shubh ho.

English: Sir/Ma’am, for this you can contact our customer support –
support@my11circle.com.

So, we request you to try to complete the process to enjoy the benefits like:
● Rs. 100 Bonus on completing the KYC successfully.
● You will get a welcome bonus up to Rs. 1500 on the first deposit.
● Our flagship Contest was originally for Rs. 49/-, but you will get it in Mega offer for Rs.
1/- only.

Thank you for your time, have a good day.

[End Call - Outcome - Technical Error]

 <1.4.1 Not sure, need to check> - Sir/Ma’am, aap check kar lijiye aur aap hamare customer
support par contact kar sakte hain – support@my11circle.com.
Aur apse request hai ki aap apna KYC jaldi hi complete karne ki koshish karein taki aap
adhik laabh utha paye jese ki:
● KYC successfully complete hone par Rs. 100 ka Bonus.
● Pehla deposit karte hi apko Rs. 1500 ka welcome bonus milega.
● Hamare flagship contest jo ki Rs. 49/- ka hai, wo Mega offer mein apko Rs. 1/- par
milega.

Apna samay dene ke liye dhanyawad, apka din shubh ho.

English: Sir/Ma’am, for this you can contact our customer support –
support@my11circle.com.

So, we request you to try to complete the process to enjoy the benefits like:
● Rs. 100 Bonus on completing the KYC successfully.
● You will get a welcome bonus up to Rs. 1500 on the first deposit.
● Our flagship Contest was originally for Rs. 49/-, but you will get it in Mega offer for Rs.
1/- only.

Thank you for your time, have a good day.

[End Call - Outcome - Technical Error]

<1.2 Registered but KYC Not Attempted (KYC LITE)>

HINDI: Okay, lagta hai ki aapne ab tak KYC process complete nahi kiya hai. Aapse request hai ki
aap apna KYC process poora karein aur adhik laabh uthaye jese ki - cash add karna, high limits,
cash games me participate karna aur instant withdrawal karna.
Toh kya mein apko jaldi se KYC process complete karne ke steps bata doon?

English: Okay, it seems that you haven't attempted the KYC process yet. Request you complete
the KYC process to access benefits like adding cash, higher limits, participating in cash games,
and enjoying instant withdrawals.
So, shall I quickly guide you through the KYC process and unlock these benefits for you?

Single Select
● Yes [Routed to #2 KYC process]
● No - Not Interested [Routed to #3 Not Interested]
● Callback Later [Routed to #0.1 Callback Later]

<1.3 Already Completed KYC> -

HINDI: That’s Great! Confirm karne ke liye dhanyawad, apka din shubh ho.
English: That’s Great! Thanks for confirming, have a great day ahead.

[Outcome - Already Completed KYC]

<2 KYC Offer/Process> -

HINDI: Apse request hai ki aap apna KYC jaldi hi complete karein taki aap adhik laabh utha paye
jese ki:
● KYC successfully complete hone par Rs. 100 ka Bonus.
● Pehla deposit karte hi apko Rs. 1500 ka welcome bonus milega.
● Hamare flagship contest jo ki Rs. 49/- ka hai, wo Mega offer mein apko Rs. 1/- par
milega.

English: So, we request you to complete the process to enjoy the benefits like:
● Rs. 100 Bonus on completing the KYC successfully.
● You will get a welcome bonus up to Rs. 1500 on the first deposit.
● Our flagship Contest was originally for Rs. 49/-, but you will get it in Mega offer for Rs.
1/- only.

[Proceed next]

HINDI: - KYC complete karne ke liye mein apko steps samjha deta/deti hoon:
● Apne application ke dashboard me ‘Add Cash’ par click karein.
● Screen par apko green colour ka ‘Add Cash’ ka button show ho raha hoga, uspe click
karte hi aap KYC Verification Page par pahuch jayenge.
● Ab aapko 3 options show honge. Aapko ‘Enter Aadhar number’ wala pehla option select
karna hoga.
● Apna Aadhar number enter karke aap ‘Submit’ karein taki aapka process complete ho
paye.

English: - Let me quickly explain to you the steps to complete the KYC:
● Click on the ‘Add Cash’ option in the top right corner of your dashboard.
● Click on the Green colour button of ‘Add Cash’ on your screen. Where you will be
redirected to the KYC Verification Page.
● You will see 3 options there, select the first option which is ‘Enter Aadhar number’ &
then click on the ‘Complete’ button.
● Enter the Aadhar number & click on ‘Submit’ to complete the process.

[Next]

HINDI: Main aapko yeh bataana chaahata/chahti hoon ki KYC prakriya ke time agar aapko koi
technical issue aata hai toh aap hamare customer support se sampark kar sakte hain -
support@my11circle.com.
 [Wait for customer’s acknowledgment]
Aur agar aap under 18 years hain aur aapke documents already registered hai doosre user se
toh hum apko suggest karte hai ki aap kisi dusre Aadhar number se register karein.

Apna samay dene ke liye dhanyawad, apka din shubh ho.

English: I would also like to inform you that while doing the KYC process, if you encounter any
technical issue then, in that case, you can reach out to our customer support -
support@my11circle.com.
[Wait for customer’s acknowledgment]
And in case you are under 18 years of age or documents are already registered with another
user, then we would suggest you register with another Aadhar number.

English: Request you to please complete the KYC process to utilize all the benefits. Thank you
for your time, have a great day.

HINDI: Apse request hai ki aap jald se jald apna KYC complete kare taki aap iska laabh utha
paaye. Apna samay dene ke liye dhanyawad, apka din shubh ho.

[End Call - Outcome - KYC Process Explained]

<3 Not Interested> - Kya mein reason jaan sakta/sakti hoon?

English: May I know the reason for the same?

[Capture Reason]

[End Call - Outcome - Not Interested To Know The Process]

—----------------------------------------------------------------------------------------------------

FAQs:
[Silent note: In case the customer is asking any question outside the script, then say - I apologize,
but I don't have an answer to your question right now. However, you can contact our customer
support at support@my11circle.com for assistance.]

[2. In case the customer is desperate to talk to the senior or the manager then in that case mention
the same in the additional note & inform that you have noted down the query.]

1. What is the customer support number/email?

Ans - support@my11circle.com
2. I was facing errors like an invalid Aadhar number. What should I do?
Ans - Make sure that you are using the correct/valid Aadhar number.

3. I was trying to complete my KYC with Aadhar, but it’s showing errors like - Maximum
attempts exceeded. What should I do?
Ans - You can try another method of completing the KYC.

4. I want to talk to your senior/ manager right now.

Ans- Inform the customer that I have noted down your concern. (Mention the
information in additional notes).

5. We need to have customer care number here