OPL “7+1 wastes in health care”

þ Basic knowledge Module: Learning to see

w Problem solving knowledge Approved.: 01.12.2021 Lean Thinking
¨
w in Health Care
¨ Improvement knowledge Author: Arnout Orelio
w
.b
Waste is:
lo • Anything that does not add value.
m • Anything that doesn't help the (internal) customer.
c • Anything the customer would not be willing to pay for.
o above, unless necessary under current laws, regulations and/ or professional standards.
The
n
s
1. Defects 2. Overproduction
ul
ta • Incidents, preventable infections • Care for which there is no need.
n • Medication errors • Non-indicated care
c • Misdiagnoses • Preparing too much
y. • Unnecessary pain or suffering medication, too
nl • Miscommunication early
/c • Incomplete records
o • Complaints
nt
3. Inventory
ri 4. Transport
b
Accumulation of: • Patient transport
ut • Work • Supply
e/ • Medication
• File Routes
i • Materials
m • Data or documents
a
g
5. Movement 6. Overprocessing
e
s/ • Searching • Overdiagnosis
p • Walking • Double registrations
d • Reaching • Too much information
c • Meetings without decisions or actions
• Collecting signatures
a.
• Checking other people’s work
jp
g
7. Waiting +1. Wasting human potential
• ... for access to the right care • Working below level of competency
• ... for your provider • Working above level of competency
• ... for equipment • Not letting people think for themselves
• ... for information • Not listening to their issues and ideas
• Not letting people be creative

þ Healthcare professionals þ Support staff

þ Leaders ¨
Mentor: Time: 10 minutes
Arnout Orelio
Download: leanthinkinginhealthcare.com/tools Ó The Lean Mentor