LEVEL 2

Pharmacy Service Assistant

Staff Development Programme
Contents
Welcome to Woodspeen.................................................................................. 3
Developing your Staff........................................................................................ 4
Programme Overview....................................................................................... 5
Staff Development and Future Progressions................................................... 6
Knowledge Modules.......................................................................................... 8
End Point Assessment......................................................................................... 10
The Learner Journey........................................................................................... 11
Off-the-job Training............................................................................................. 12
The Future of Training Provision......................................................................... 13
Woodspeen Training.......................................................................................... 14
For more information contact
Phil Taylor and Jeannette Adrian on:
philip.taylor@woodspeentraining.co.uk - 07940 516087 - 01484 429359
jeannette.adrian@woodspeentraining.co.uk - 07483 367410 - 01484 429359
Head Office: Kings Head Buildings, 1st & 2nd Floor, Cloth Hall Street, Huddersfield, HD1 2EF
For Reference:
The learner is a Pharmacy Technician
Welcome to Woodspeen
Firstly, thank you for considering continuing your education or expressing an interest in
working with us here at Woodspeen. We are passionate about providing life-changing
opportunities to students and developing staff for our employer partners. We are
committed to ensuring our students are work-ready and have the necessary knowledge,
skills and behaviours that employers are seeking to enhance their workforce.
We offer training programmes closely aligned to employer needs. We want you and your
business to achieve your potential and our experienced staff are on hand to provide
expert careers, education, information, advice and guidance from the outset - to ensure
a clear pathway is in place to help you to achieve your career goals - our provision is a
credible alternative to school or college.
All of our courses are aimed at fast tracking your career without compromising quality,
enabling you to progress in your pharmacy career, with real life hands-on experience -
the opportunities are endless.
If it’s an apprenticeship you’re looking for, then look no further. We work with over 400
employers in supporting students to become competent. Read on and take a look at
the pharmacy pathways available. We hope you choose to study with Woodspeen
Training and join the over 3,000 students per year that we already support to progress their
careers.
John Deaville
Chief Executive Officer
Woodspeen Training Ltd
3
 Programme
Overview
Welcome to the 15 month,
Level 2 Pharmacy Assistant
Apprenticeship Programme.
The Level 2 Pharmacy Assistant
apprenticeship programme is designed to
equip your employee with the knowledge,
skills and behaviours required to support
the delivery of your pharmacy service.
Over the 15 month Apprenticeship,
apprentices including:
• Dispensing and supply of medicines
and medicinal products,
• Team work
• Communication
• Pharmacy law and ethics
• Person centred care
• Health and safety in the workplace.
Duration
Typically this Apprenticeship will
take 12 months with 3 months for
End Point Assessment
Developing Your Staff
Qualification Level
Level 2 Apprenticeship Standards
Medicines Counter Assistant
At Woodspeen Training we have developed our programmes to allow you to develop Dispensing Assistant
your talent within your pharmacy. We put a key focus on providing a clear structured
progression route for your staff to give them the opportunity to develop and flourish both
as an individual and as an asset to your service.
4 5
Qualification
On completion of the programme, your
employee will be awarded with the Level
2 Pharmacy Assistant Apprenticeship
standard. Although not needed for
the Apprenticeship standard, as an
enhancement and to develop your
staff all apprentices will complete GPhC
accredited HCA course, which includes
Health Care Assistant, Medicines Counter
Assistant and Dispensing Assistant
qualifications.
Awarding Body Partner
City and Guilds
Entry Requirements
• Must hold GCSEs in English and
Maths grade A* to C. 9 to 4 or
equivalent.
• Hold a level 2 English and
Maths or equivalent.
• Have been a resident in the
UK/EEA/EU for the last 3 years
• Be able to meet the
programme modules through
their job role
Staff Development and Progressions Role Profile
Our programmes are designed to equip and develop your staff with the skills your business The role of a Pharmacy Services Assistant is to provide support to Pharmacies and
needs them to have and to prepare them for their next step in their career. Pharmacy Technicians in the supply of medicines and medicinal products.

Our Pharmacy Service Assistant programme provides a strong foundation for aspiring
Pharmacy Service Assistants who would like to progress in their careers to GPHC
recognised Level 3 Pharmacy Technician programme (subject to meeting entry
requirements) with a further progression available to a Level 4 Pharmacy Clinical Services
(BTEC Diploma Level 4).
With excellent communication and team-working skills providing the basis of ensuring a
high level of Person Centred Care.
Pharmacy Service Assistants are required to be methodical and accurate in all areas of
their work.

Level 2 They will undertake duties such as dispensing, stock management, answering the
Pharmacy
telephone, dealing with enquiries over the counter and face to face with healthcare
Service
Assistant professionals, patients and carers alike.
Level 4
MCA Level 3 Pharmacy With training, a Pharmacy Service Assistant will be able to give information relating
Medicine Pharmacy Clinical
Counter Technician Services making effective use of medication, healthy lifestyle choices and signposting to relevant
Assistant BTEC screening and health care services.
Diploma
DA
Dispensary
Assistant
Blended Learning
There will be a blended approach to the training provided during this programme. This will
Typical Job Roles be a combination of the following:

Pharmacy Services Assistant can be employed across all sectors in the industry including, Delivery Session Virtual Learning Work Place Mentor

but not limited to: There will be face to This will be via teams This is someone who
face contact through and apprentices will you will allocate to
• Retail delivery workshops and be able to access support the Apprentice
coaching sessions. support training in the workplace
• NHS Pharmacies material
6 7
Learning Modules
Here is what each learning module will cover:
Module 1
Dispensing and Supply of Medicines and Medicinal
Products
Knowledge of:
Dispensing procedures, and practices.
The different types of prescriptions.
How to complete pharmacy calculations (e.g. the
number of tablets or volume of liquid to be supplied).
Different weights and measures (e.g. grams, kilograms,
millilitres to litres).
Doses and forms of medicines.
Issues that may affect how medicines are taken.
The documentation relating to administration, supply
and methods of medicines distribution support.
The management of medicines and the supply chain.
Skills to:
Receive and log prescriptions.
Assemble prescribed items, undertake an in-process
accuracy check and issue prescribed items.
Work according to legislative requirements, and
organisational policies.
Order, receive, maintain and issue pharmaceutical
stock.
Provide appropriate advice when authorised on
supplied medicines and products, their storage and
disposal.
8 9
Module 2
Team Work
Knowledge of:
The roles and responsibilities of the pharmacy and
healthcare team.
How to follow standards and codes of conduct, as well
as work within the limitations of your role.
The requirements and rationale behind Standard
Operating Procedures (SOPs).
How to work in the patients’ best interest, with other
people, both inside and external to the organisation.
Where to go to for help and advice about anything to
do with work.
The importance of personal development and how to
reflect on your work
Skills to:
Work within the parameters of Standard Operating
Procedures (SOPs).
Act in accordance with systems and organisational
governance.
Recognise and act within the pharmacy regulatory,
legal and ethical standards.
Support the team in the development of others.
Maintain and further develop your own skills and
knowledge through development activities; maintain
evidence of your personal development and actively
prepare for and participate in appraisal.
Module 3
Communication, Pharmacy Law and Ethics
Knowledge of:
Why it is important to communicate effectively at
work; how to communicate with individuals who have
specific language needs or wishes; ways to make
yourself understood; how to reduce problems with
communication.
Legislation, policies and local ways of working and
handling information; how to keep information
confidential; why it is important to record and store
patient information securely and what to do if you think
information is not secure.
Application of relevant systems used in Pharmacy
Practice and the restrictions and values around the use
of social media.
Skills to:
Communicate effectively with the public, carers and
other health and social care professionals using a
range of techniques to determine their needs, and
keep information confidential.
Handle information (record, report and store
information) related to individuals and/or patients in
line with local and national policies.
Use pharmacy IT systems and other IT resources
according to legislative requirements and
organisational policies.
Module 4
Person Centred Care
Knowledge of:
What it means to give ‘person centred care and
support’ and give people choices about their care.
Why it is important to gain consent.
Why it is important to get people actively involved in
their own health and care.
The importance of treating people as valuable and
unique individuals.
How to promote healthy lifestyles, such as the
importance of healthy eating, regular exercise and
reducing health risks such as alcohol consumption and
smoking.
How health inequalities affect different parts of society.
The other organisations which can support the well-
being of a patient.
Skills to:
Demonstrate person centred care and support within a
pharmacy setting.
Make pharmacy patients and patient safety your first
concern.
Use judgement and refer service user as appropriate to
another member of the team, GP, healthcare worker,
manufacturer etc.
Maintain the interests of patients and the health of the
public.
Promote and advocate equality, diversity and
inclusion.
Promote healthy lifestyles to customers.
Module 5
Health and Safety in the Workplace
Knowledge of:
How to identify risks and hazards in a workplace
environment.
What appropriate action should be taken in response
to incidents or emergencies following local guidelines.
Skills to:
Work safely within the parameters of your role using
Standard Operating Procedures (SOPs).
Apply policies which relate to health and safety at
work.
Act appropriately in situations to prevent harm to
yourself and others.
How to get ready for the End Point The Learner’s Journey
Assessment Pharmacy Assistant Level 2
We want to deliver memorable learning experiences, whilst delivering learners with well- Programme time line | Duration: 12 Months | End Point Assessment: 3 Months
rounded skill-sets, ready to meet their professional requirements. 1. Confirm commitment
2. Confirm role suitability Induction Tasks:
3. Ensure completion of induction tasks Workplace Induction Induction Module
4. Set initial portfolio objectives Portfolio administration
To ensure we are achieving this goal consistently, it is important for learners, skills tutor 5. Safeguarding module (side by side)

and employers to work together to ensure learners are supported to succeed in their
Apprenticeship’s third-party End Point Assessment (EPA). Overall Progression
Team Work Module
Portfolio Progression Month 1
Functional Skills Level 2
In this section we outline a number of guidelines which intend to provide a framework so Overall Progression
Team Work Module
that can be achieved in a consistent way. Month 2 Portfolio Progression
Functional Skills Level 2
Overall Progression
Communication, Pharmacy, Law and
Ethics Module
Preparation for the end point assessment starts from day one. Portfolio Progression Month 3
Functional Skills Level 2 Overall Progression
Communication, Pharmacy, Law and
Staying on track throughout the programme Month 4
Ethics Module
Portfolio Progression
Overall Progression Functional Skills Level 2
Communication, Pharmacy, Law and
The EPA preparation starts as soon as each new learner joins a programme, as all its Ethics Module
Portfolio Progression Month 5
components will support the learner to develop the necessary technical knowledge, Functional Skills Level 2 Overall Progression
Communication, Pharmacy, Law and
skills and behaviours to confidently meet, or exceed, all the requirements specified in the Month 6
Ethics Module
Portfolio Progression
standard. Overall Progression
Functional Skills Level 2

Person Centred Care Module

Portfolio Progression Month 7
Functional Skills Level 2
For this reason, it is very important to keep learners, skills tutors and employers informed
Overall Progression
about the expected learner journey. It is critical to the success of the apprenticeship Person Centred Care Module
Month 8 Portfolio Progression
programme that all the above work together to ensure that each learning journey is kept Overall Progression
Functional Skills Level 2

Health and Safety in the Workplace

on-track avoiding further interventions (and time commitment) whenever possible. Module
Portfolio Progression Month 9
Functional Skills Level 2 Overall Progression
Health and Safety in the Workplace
Module
Month 10 Portfolio Progression
Overall Progression Functional Skills Level 2
Dispensing and Supply of Medicines
and Medicinal Products Module
Portfolio Progression Month 11
Functional Skills Level 2
Overall Progression
Dispensing and Supply of Medicines
and Medicinal Products Module
Month 12 Portfolio Progression
Functional Skills Level 2
EPA (End Point Assessment)
Portfolio Progression Months 13-15
Functional Skills Level 2

Qualification Awarded

10 11
Off-the-job Training
Our programme design facilitates off-the-job learning so we can support you to
confidentially evidence the off-the-job training requirements which needs to be
completed within working hours. Examples of off-the-job training include:

FACE TO FACE VISUAL

SESSIONS LEARNING

INDEPENDENT WRITING
LEARNING ASSIGNMENTS

BUILDING A WORKPLACE
PORTFOLIO SHADOWING

PEER ONLINE
MENTORING LEARNING The Future of Training Provision
At Woodspeen Training, we ensure quality is at the heart of everything we do. Our training
COMPLETING and assessment is quality assured by Ofsted. We were recently graded as ‘Good’ in our
PROJECTS recent (September 2019) inspection.

A Career path from Woodspeen Training

Workplace Supervision With a team of dedicated Pharmacy Tutors and Internal Quality Assurers, we aim to
support the learner and the company throughout their Apprenticeship journey with
Workplace Supervision is a vital part of the learner journey and is a prerequisite of Woodspeen Training.
enrolment onto the apprenticeship. The role of the workplace supervisor is to ensure that
structured training is provided affording learners the experience to obtain the necessary
skills, along with supported mentor-ship in providing time for ‘off the job’ training activities
and learning opportunities to take place.

The Workplace Supervisor must be registered with the GPhC as it is their responsibility to
sign off the Health Care Assistant course, which includes a workplace observation.
12 13
Woodspeen Training
Woodspeen Training is a well-established provider of apprenticeship and skills
programmes for both young and adult learners. Woodspeen prides itself on delivering
high quality provision. Ofsted inspected Woodspeen in September 2019 and awarded a
Grade 2 – Good.
Woodspeen Training has operated successfully for over 30 years. We are based in West
Yorkshire, with delivery across the north of England and beyond. With a team of over 60
full time directly employed staff, we can support training for individuals and companies
alike.
Specialists in Pharmacy training provision, Woodspeen have a long track record of work-
ing with over 1,000 learners in the recent past.
We deliver a range of provision to support the Pharmacy sector, including
Apprenticeships, Adult Learning,
Pre-Employment training, Traineeships and Learner Loans. Our provision spans Pre
Employment (level 1) to higher level qualifications (foundation degree – Level 5);
providing complete career progression in the sector.
Woodspeen Training
As a training provider, I have found Woodspeen Training an outstanding company to
work with. Their staff from the management team to face-to-face tutors to reception
have been a pleasure to deal with and their dedication to ensuring that learners not
only succeed in their qualifications but also away from the classroom is something that is
inspiring.
Woodspeen offers a wide range of qualification at multiple levels. As an employer, we
are always looking for new and innovative ways to recruit apprentices and up-skill staff,
Woodspeen Training have been the perfect partners and platform to work with and grow
organisations that I work with across the country.
Whatever your ambitions, Woodspeen Training can help you to achieve your goals
through their excellent Traineeships and Apprenticeships programmes. Whether you are
starting on a Traineeship and beginning your career or looking to upskill yourself or your
workforce with Level 3, 4 or 5 qualifications, Woodspeen Training has an opportunity for all
and their specialist staff will not fail you.
Enjoy your learning in whichever field you choose.

Woodspeen have operated nationally for over 30 years and work with over 500
employers across a range of occupational sectors including Optical, Business, Information Paul Kallee-Grover MBE
Technology, Digital Marketing, Hairdressing, Barbering, Customer Service, Beauty Therapy, Trade Advisor
Warehousing, Childcare, Health and Social Care, Team Leading and Management. HM Government

“
Apprentices quickly develop new knowledge, skills and
behaviours through well-planned programmes that staff
design in close collaboration with employers. Apprentices
gain in confidence to practise, improve and apply their
skills in their workplaces. Employers value the contribution
“
that apprentices make to their business.
Ofsted Report September 2019

“
Managers and staff work closely with employers to design
apprenticeships that meet employers’ needs. Through
well-sequenced learning activities, apprentices
“
progressively develop new knowledge and skills.
Ofsted Report September 2019

14 15
 Yorkshire Office Newcastle Office Registered Office Poulton Office Liverpool Office

Kings Head Buildings Riverview Business 3rd Floor Premier House Unit House
1st & 2nd Floor Centre 86 - 90 Paul Street Premier Way Evans Road
Cloth Hall Street Asama Court London Poulton Le Fylde Speke Boulevard
Huddersfield Newcastle England FY6 8JP Liverpool
HD1 2EF NE4 7YL WC2A 1PP L24 9HZ

www.woodspeen.co.uk
01484 429359