Professional Documents
Culture Documents
Critical Incident
Critical Incident
SWOT ANALYSIS
CRTICAL INCIDENT
ACTION PLAN
STRENGTHS WEAKNESSES
INTERNAL
ORIGIN Presentation skills: provide intricate Presentation skills: will get nervous in
information in an organized and easily large group setting (Belbin preference),
understandable form (Feedback, lack of confidence (Experience and
Belbin, MBTI: J) Belbin)
OPPORTUNTIES THREATS
EXTERNAL
ORIGIN Career growth: As strong Belbin Adaptability: As strong MBTI “I”, not
preferences “CF” (and ME), have able to adapt unexpected disruptions,
opportunities for advancement into not open minded to new ideas and
roles which require decision making, approach.
quality assurance.
Critical Incident
Log the Event - the facts about what happened and why.
In Accounting and finance for business lecture class, the lecturer gave students a task of
short role play regarding which type of budgeting is best suitable for NHS, where five
group of 10 students were formed. Four group were given a budgeting type where they
have to explain their budgeting type is best suitable for NHS and why other type are not
suitable and one group act as a judge where they will decide which budgeting is suitable
for NHS based on the presentation done by different group. We were given 15 minutes to
prepare for the role play.
My group have to present about the incremental budgeting. I was supposed to do the
introduction part. During the preparation time, as I was the one who prepared slides for
our group presentation, so I didn’t find time to prepare my part. But just skimmed
through the topic what it is.
After 15 minutes, we were the first group to present. I introduced my team members and
started to talk about our topic. But suddenly I forgot the points which I have to tell. I got
nervous and started to stammer and repeated the same sentence again and again. My
friend who has to talk next came forward and he told the points which I have to tell and
he continued his portion. After presentation, I was also not able to answer the questions
asked by the judges. Finally, other group’s presentation is considered best suitable for
NHS.
Record your Reaction - note down how you felt, how you thought, how others felt and
behaved.
Initially, I felt confident about my ability to introduce the topic of incremental budgeting,
but as I started speaking and realized I had forgotten the key points, I felt a wave of
nervousness and anxiety wash over me. My mind went blank, and I struggled to gather
my thoughts, leading to stammering and repetition of sentences. I felt embarrassed and
frustrated with myself for not adequately preparing my part of the presentation. Despite
my efforts to recall the points I had intended to make, I found myself unable to
concentrate or think clearly under pressure.
As my friend took over and continued the presentation, I couldn't help but feel grateful
for his quick thinking and support. However, I also felt a sense of guilt for letting down my
team and contributing to a less than ideal presentation. I appreciated his support but also
felt a sense of frustration with myself for needing assistance. I wished I had been able to
handle the situation independently and deliver a more polished presentation. He
demonstrated quick thinking and adaptability in responding to the unexpected challenge.
Think about what you have learned. What might have influenced the event – previous
experience, external factors, the situation?
Additionally, I felt more pressure to make a good first impression on our team because I
am the first person in my group to present. My nervousness has increased and my
inability to recall my points has been exacerbated by the additional pressure of starting
the presentation (MBTI “J” and Belbin “CF” expresses difficult for me to adapt when the
unexpected situation of forgetting my points).
My friend's prompt action and assistance in filling in for me were essential in preventing a
crisis and guaranteeing the presentation went on without a hitch. The presentation's
outcome may have been considerably more difficult without his immediate action
(represented in his Belbin preference “SH”).
What changes you are going to make? Pull out your learning experiences - what would
you do differently next time, how have your values changed
Before presentation, I should be thorough what I am going to talk about. I should allocate
sufficient time to prepare all aspects of the presentation, including preparation of slides,
individual speaking parts. I recognized the importance of rehearsing and familiarizing
myself with the content to ensure confidence and clarity during the presentation
(learning from experience MBTI “S”).
In a teamwork, I should collaborate with the team members and divide the
responsibilities, instead focusing on the individual task (as mentioned in Belbin preference
“TW” as least preferred role). Also, I should learn to adapt to the unexpected challenges
and approach with problem solving mindset (open to alternative solutions (challenge for
MBTI “I”)).
Action Plan
Goal: What do I How will I What resources What will my Target Dates for
want/ need to be achieve this? or support will I success criteria review and
able to do/ need? be? completion
learn?
Develop a start- Gaining work Inspiration from Achieve target May 2028
up business of experience successful goals
my own from company entrepreneur
of same sector and support
from friends
Develop and family
networking
skills