S I N N O VATION R

C ES EPO
P R O R T

Case 1: ABC
company

From: Aruzhan Ashimkhan | Aidos Karibayev - ITM-2202

To: Mohamed Ibrahim
 Topic Outline
1 Introduction 4 VSM

2 BPMN for As-Is 5 BPMN for To-Be

3 5 WHYS’ 6 Conclusion
 Introduction
ABC is the largest operator of freight
wagon fleet in the Republic of Kazakhstan.

Its own fleet of railcars is 42,000 units, 22,000 units are under repair

ABC claims that the commercial speed is 25 km per day in fact only 7 km

“Bribes” in several processes

Company is looking for a solution to increase its revenue

BPMN for As-Is
5 WHYS’

So, the list of problems within the ABC processes include:

1) Inefficient fleet management, 2) Bribery and Corrupt Practices

3) False advertising of service speed, 4) Inefficient Freight Haulage Process

5) Manual and Cash-Based Payment Processes

Value Stream Map (VSM)
 Value Stream Map
(VSM): continued
Improvement strategies for ABC Company to increase their revenue include:

Investment in fleet maintenance and expansion

Anti-corruption measures

Transparency and honesty in advertising

Improving operational efficiency

Enhancing customer experience

BPMN for To-Be
 Conclusion
HOW the To-be process satisfy HOW will you implement the
the ABC company's willingness To-Be process?
to increase its revenue side?
The proposed improvements are designed to
significantly enhance the company's revenue side
by fostering operational efficiency, customer
satisfaction, and a positive market reputation.

The streamlined fleet management ensures a

higher percentage of operational wagons.
Eliminating bribery practices and establishing
transparent processes reduces operational costs
and builds trust with customers, positioning ABC
as a reliable and ethical freight service provider.
 Summary
To sum up, ABC Company must implement a To-Be process to boost its revenue.
By fixing current operational issues and focusing on satisfying customers, ABC can
attract more business and improve its profits. This strategic shift will help ABC
become more efficient and regain the trust of its customers, ultimately leading to
increased revenue. Thus, embracing this change is crucial for ABC to succeed in
the competitive market and meet its financial goals.
Thank you for attention!
Don't hesitate to ask any questions!
 References
Intelligent diagramming. Lucidchart. (n.d.-a).
https://www.lucidchart.com/pages/

Mukherjee, J. (n.d.). Value stream mapping. Atlassian.

https://www.atlassian.com/continuous-delivery/principles/value-
stream-mapping

The #1 Development Tool Suite. Ideal Modeling & Diagramming Tool

for Agile Team Collaboration. (n.d.). https://www.visual-
paradigm.com/

What is business process modeling notation. Lucidchart. (n.d.).

https://www.lucidchart.com/pages/bpmn