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User Manual DVR 2mp
User Manual DVR 2mp
com
Table of Contents
Chapter 1 Introduction................................................................................................................................. 2
1.1Front Panel
1.2Rear Panel
1.3IR Remote Control Operations
1.4USB Mouse Operation
Chapter 2 Getting Started........................................................................................................................... 4
2.1 Starting Up and Shutting Down the DVR
2.2 Adding and Connecting the IP Cameras
Chapter 3 Live View..................................................................................................................................... 9
3.1 Introduction of Live View
3.2 Operations in Live View Mode
3.3 Adjusting Live View Settings
Chapter 4 PTZ Controls............................................................................................................................. 11
4.1 Configuring PTZ Settings
4.2 Setting PTZ Presets, Patrols & Patterns
Chapter 5 Record Settings......................................................................................................................... 13
5.1 Configuring Encoding Parameters
5.2 Configuring Record Schedule
5.3 Configuring Motion Detection Record
5.4 Manual Record
Chapter 6 Playback.................................................................................................................................... 17
6.1 Playing Back Record Files
6.2 Smart Search
6.3 Digital Zoom
Chapter 7 Backup....................................................................................................................................... 22
7.1 Backup Up Footage Files
Chapter 8 Network Settings....................................................................................................................... 25
8.1 Configuring General Network Settings
8.2 Configuring Advanced Network Settings
8.3 Setup Remote View On Mobile Devices
Chapter 9 Hard Drive Management......................................................................................................... 28
9.1 Initializing HDDs
9.2 Managing Network HDD
9.3 Managing HDD Group
Chapter 10 Camera Settings...................................................................................................................... 31
10.1 Configuring OSD Settings
10.2 Configuring Privacy Mask
10.3 Configuring Video Parameters
Chapter 11 DVR Management and Maintenance................................................................................... 32
11.1 Viewing System Information
11.2 Searching & Export Log Files
11.3 Upgrading System
11.4 Restoring Default Settings
Chapter 12 Others...................................................................................................................................... 35
12.1 Configuring General Settings
12.2 Configuring DST Settings
12.3 Managing User Accounts
FAQ.............................................................................................................................................................. 38
www.LaViewSecurity.com 1
Thank you for purchasing the LaView Premium Digital Video Recorder System! Your LaView System
represents the latest in home surveillance technology, providing you with state-of-the-art video recording
in an affordable, user-friendly package. At LaView, we want to ensure that your home or business is
reliably protected. This user guide is designed to help you access all basic features you may need to fully
safeguard your estate. *(Manuals for different LaView systems/devices may differ.) For instruction on the
complete range of features, please refer to the disc that accompanies your system, or by going online to
www.LaViewSecurity.com/support.
Front Panel
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Rear Panel
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DVR.
Steps:
1. Enter the Shutdown menu by clicking
Menu > Shutdown.
2. Click the Logout button to lock the DVR
Starting Up and Shutting or the Reboot button to reboot the DVR.
• Auto
The device will add the detected IP cameras
or encoders automatically by using the admin
user name and password.
Shutdown Prompt
Note: If the user name and password are 2) You can edit the IP address,
changed, the auto adding of IP camera may protocol, management port,
fail. you may add it manually if necessary. and other information for the IP
• Manual camera.
Steps: 3) Click Add to add the camera.
1. To add online cameras with same
network segment: Option 2:
1) The detected online camera will be Steps:
listed in the camera list, as shown 1. Enter the Camera Management interface.
in the figure below. Menu> Camera> Camera
Menu
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Camera Settings Interface Edit the Parameters
2) Check the box next to cameras to be 2. Click apply to save the settings and click OK
added. to exit the editing interface.
3) Click Quick Add to add the camera.
3. To add other IP cameras:
1) On the left side of the interface, you
can enter the IP address, protocol, Configuring customized protocols
management port, user name, Purpose:
password and other information for To connect the network cameras which are not
the IP camera. configured with standard protocols, you can
2) Click Add to add the camera. configure customized protocols for them.
Note: If you check the Synchronize IP Steps:
Camera checkbox, the default settings 1. Choose the protocol type and choose the
of the DVR for IP cameras is applied to transfer protocols.
the added camera. Note: The protocol type and the transfer protocols
must be supported by the connected network
Editing the Connected IP camera.
After adding customized protocols, you can see the
cameras and Configuring protocol name listed in the dropdown list.
Customized Protocols
After the IP cameras are added, the basic information
of the camera will show in the page, you can
configure the basic settings of the IP cameras.
Steps:
1. Click the icon to edit the parameters; you
can edit the IP address, protocol and other
settings.
Protocol Setting
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Editing IP Cameras connected
to the PoE interfaces (applicable
models only)
The PoE interface enables the DVR system to pass
electrical power and data, through Ethernet cabling
to the connected network cameras.
LaView DVRs provides PoE interfaces which can
connect to network cameras directly; and if you dont
use the PoE interface, you can also connect to the
online network cameras. The PoE interface supports
the Plug-and-Play function.
Example:
For LaView DVRs, when you want to connect 1
online camera and connect 3 network cameras via
PoE interfaces, you must disable 1 PoE interface in Edit IP Camera Interface
the Edit IP camera panel.
To add Cameras for DVR supporting PoE Note: Plug-and-Play means that the camera is
function: connected to the PoE interface. The parameters
Before you start: of the camera can’t be edited here. The IP address
Connect the network cameras using the PoE of the camera can only be edited in the Network
interfaces. Configuration interface, see Chapter Configuring
Steps: General Settings for detailed information.
1. Enter the Camera Management interface.
Main menu> Camera> Camera
The connected cameras are listed. Editing IP cameras connected
to the built-in switch network
interfaces (applicable models
only)
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List of Connected Cameras
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Note:
Digital Zoom
Right-click Menu
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Adjusting Live View 2) Select the small box, and double-
click on the camera number
Settings to display that channel on the
window.
Purpose:
Live View settings can be customized according to You can click button to
your needs. You can configure the output interface, enable live view for all the
dwell time for each channel, mute /volume for
audio, the screen number for each channel, etc. channels and click to stop
Steps: live view.
1. Enter the Live View Settings interface. 3) Click the Apply button to save the
Menu> Configuration> Live View settings.
Live View-General
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Configuring PTZ Settings
Purpose:
Follow the procedure to set the parameters for PTZ.
The configuring of the PTZ parameters must be
done before you can control the PTZ camera.
Steps:
1. Enter the PTZ Settings interface.
Menu >Camera> PTZ
PTZ- More Settings
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PTZ- Call Preset
PTZ Toolbar
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Encoding Parameters for Recording
Select Record tab page to configure stream type,
resolution, and other parameters as needed.
Pre-record: The amount of time to be recorded
prior to an alarm-triggered event. For example, if
Configuring Encoding you set the pre-record time as 5 seconds, when an
alarm triggers recording at 10:00, the camera saves
Parameters video starting at 9:59:55.
Post-record: The time you set to be recorded after
Purpose: the event. For example, if you set the post-record
By configuring the encoding parameters you can time as 5 seconds, when an alarm triggered the
adjust image quality, through changing transmission recording ends at 11:00, it continues recording till
stream type, resolution. etc. 11:00:05.
Before you start: Expiration Time: Expired time, is the amount of
Make sure that the HDD has already been installed. time for a record file to be kept in the HDD. If the
If not, please install a HDD and initialize it. deadline is reached, the file will be deleted. You can
(Menu>HDD>General) set the expired time to 0, and then files will never be
deleted. Storage time for files should be determined
by the capacity of the HDD.
Redundant Record: Enabling redundant record
HDD- General means the recording is saved in the redundant HDD.
See Chapter Configuring Redundant Recording.
Check the storage mode of the HDD: Record Audio: Check the checkbox to enable or
Click Advanced to check the storage mode of the disable audio recording.
HDD. Click Apply to save the settings.
If the HDD mode is Quota, please set the maximum
record capacity and maximum picture capacity.
For detailed information, see Chapter Configuring
Quota Mode. Encoding Parameters Settings for Sub-stream
If the HDD mode is Group, you should set the Enter the Sub-stream tab page.
HDD group. For detailed information, see Chapter
Configuring HDD Group for Recording.
HDD- Advanced
Steps:
Enter the Record settings interface to configure the
encoding parameters:
Menu>Record>Encoding Sub-stream Encoding
Configuring Record
Schedule
Purpose:
Set the recording schedule for the camera to
automatically start/stop recording according to the
configured schedule.
Steps:
Record Encoding
Enter the Record Schedule interface.
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Menu>Record>Schedule To arrange any other schedule, leave the All Day
Configure Record Schedule checkbox blank and set the Start/End time.
Select Record Schedule. Note: Up to 8 periods can be configured for each
day. The time periods cannot be overlapped.
Record Schedule
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Descriptions of the scheduled recording icons are
shown in the figure below.
Detection Record Click Setting to select channels that will link to the
motion detection trigger.
Purpose:
Follow these steps to set the motion detection
parameters. In live view mode, when a motion
detection event takes place, the DVR can analyze
it and carry out a variety of actions to handle it.
Enabling motion detection function can trigger
certain channels to start recording, full screen
monitoring, audio warning, notify the surveillance
center etc.
Purpose:
Follow the steps to set parameters for manual
recording.
Steps:
Enter the Manual settings interface.
Menu> Manual
Or press the REC button on the remote control.
Manual Record
Continuous Recording
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Playing Back Record Files
Playing Back by Channel
Purpose:
Play back the recorded video files of a specific
channel in live view mode. Channel switch is
supported.
OPTION 1:
Choose a channel in live view mode using the mouse Playback Interface
and click the button in the quick setting toolbar. Click on multiple channel(s) to execute simultaneous
Note: In instant playback mode, only files recorded playback.
during the last five minutes on this channel will be
played back.
Toolbar of Playback
Note:
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Note: The
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Click the Search button to get search results from
the information provided. Refer to right-side bar for
results.
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Crop of Smart Search Area
Motion Detection Settings
Smart search findings will be marked as in the
Enable the motion detection function and set the progress bar.
arming area to full screen using the DVR’s local The hidden list of recorded files appear when mouse
menu. is moved to the right of the playback interface.
Steps:
Enter the Playback interface and play a record file.
Note:
Playback progress bar: Use the mouse to click on
any point in the progress bar or drag the progress bar
to locate specific frames.
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Digital Zoom
Steps:
Purpose:
You can play back multi-channel recordings in
reverse. 16-ch (with up to 1280*720 resolution),
4-ch (with up to 1920*1080P resolution) and 1-ch
(with up to 2560*1920 resolution) reverse playback
are all supported.
Steps:
Enter Playback interface.
Menu>Playback
Check multiple checkboxes to select multiple
channels, and select a date on the calendar.
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Backing Up Footage Files
Quick Export
Export Finished
Purpose:
Export record files to backup device(s) quickly. 3. Check backup result.
Steps: Choose the file in the Export interface and
1. Enter Video Export interface. click to check it.
Menu>Export>Normal Note: The Player (player.exe) will be
Choose the channel(s) you want to back up exported automatically.
and click .
Note: The time duration of recordings on
a specified channel cannot exceed one day.
Otherwise, the message box “Max. 24 hours
are allowed for quick export.” will pop up.
Notes:
1) Six different Record types are
Quick Export using USB1-1
selectable: Continuous, Motion,
Alarm, Motion & Alarm, Command
Stay in the Export interface until all Triggered and Manual.
desired files are exported. 2) Two different file types are selectable:
Unlocked and Locked.
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Normal Video Search for Backup
Export Finished
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Checkup of Export Result using USB Flash Drive
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network connection, you may set Dynamic DNS
(DDNS) to be used for network access.
Prior registration with your ISP is required before
configuring the system to use DDNS.
Steps:
Configuring General 1. Enter the Network Settings interface.
Menu >Configuration> Network
Network Settings 2. Select the DDNS tab to enter the DDNS
Settings interface.
Purpose:
Network settings must be properly configured
before you operate DVR over network.
Steps:
1. Enter the Network Settings interface.
Menu >Configuration>Network
2. Select the General tab. DDNS Settings Interface
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60min. If the DVR is connected to a public network, More Settings Interface
you should use a NTP server that has a time
synchronization function, such as the server at the 3. Enter the Server Port and HTTP Port in
National Time Center (IP Address: 210.72.145.44). the text fields. The default Server Port is
If the DVR is set up in a customized network, NTP 8000 and the HTTP Port is 80, and you
software can be used to establish a NTP server can change them according to different
used for time synchronization. requirements.
4. Click Apply button to save settigns and
Configuring RTSP exit the interface.
Note: The Server Port should be set to the range of
Purpose: 2000-65535 and is used for remote client software
The RTSP (Real Time Streaming Protocol) is access. The HTTP port is used for remote IE access.
a network control protocol designed for use in
entertainment and communications systems to
control streaming media servers.
Configuring Email
Steps:
Purpose:
1. Enter the Network Settings menu
The system can be configured to send an email
Menu >Configuration> Network
notification to designated users if, an alarm motion
2. Select the More Settings tab to enter the
event is detected or if the administrator password
More Settings menu
is changed.
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or host name (e.g., smtp.263xmail.com). 4.Download LaView Net / LaView Net
SMTP Port No.: The SMTP port. The HD from the IOS App Store or Google
default TCP/IP port used for SMTP is 25. Play Store
Enable SSL (optional): Click the checkbox 5.Set up the device in the app by going to
to enable SSL if required by the SMTP Menu > Devices > Add > Manual Adding.
server. See figure below for more details
Sender: The name of sender. 6.Save the setting and click on ‘Start Live
Sender’s Address: The email address of View’ to view the footage.
sender.
Receivers: Select the receiver. Up to 3
receivers can be configured.
Receiver: The name of user to be notified.
Receiver’s Address: The email address of
user to be notified.
Attached Pictures: Check the checkbox
next to Enable Attached Picture if you
want to send emails with attached alarm
scene images. The interval is the time before
another alarm scene image is sent. You can
also set SMTP port and enable SSL here.
Interval: The interval refers to the time
between two alam scene pictures.
E-mail Test: Sends a test message to verify
that the SMTP server can be reached.
3. Click the Apply button to save settings.
4. You can click Test button to test whether
your settings work. An Attention message
box will pop up. Refer to 0.
Remote Viewing
Purpose:
You can view both the live and recorded footage
from your mobile devices like smart phones, tablets
or laptops.
Steps:
1.Connect the DVR to your router.
2.Find out the Local IP address of the
DVR in your Local Area Network (i.e.:
192.168.x.x, 10.0.0.x)
3.In your network router setting interface,
complete the Port Forwarding of the HTTP Alias: Name your DVR
Port (Default: 80), SERVER Port (Default: Register Mode: IP/Domain
8000) and RTSP Port (Default: 8554) for Address: Use Local IP address if your mobile device
the IP address of the DVR. is in the same Local Area Network as your DVR.
Otherwise use Public IP address of your network
(Can be found at www.canyouseeme.org).
Port: Use Server Port (Default: 8000)
User Name: Your DVR Login credentials (Default:
admin)
Password: Your DVR login password
Camera No.: Does not apply. Please leave it default.
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5. After the HDD has been initialized, the
status of the HDD will change from
Uninitialized to Normal.
Initializing HDDs
Purpose:
HDD Status Changes to Normal
A newly installed hard disk drive (HDD) must be
initialized before it can be used with your DVR.
Steps: Note: Initializing the HDD will erase all data on it.
1. Enter the HDD Information interface.
Menu > HDD> General Managing Network HDD
Purpose:
You can add the allocated NAS or disk of IP SAN
to your DVR, and use it as a network HDD.
Steps:
1. Enter the HDD Information interface.
Menu > HDD>General
2. Click the Add button to enter the Add
NetHDD interface.
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Add NAS Disk
AddIP SAN Disk 3. Click the Apply button and the following
message box will pop up;
6. After successfully adding the NAS or IP
SAN disk, return to the HDD Information
menu. The added NetHDD will now be
displayed in the list.
Note: If the added NetHDD is
uninitialized, please select it and click the
Init button for initialization.
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5. After reboot of device, enter the HDD HDD and the R/W HDD simultaneously so as to
Information interface. ensure that reliability of video data is highly secured
Menu > HDD> General and realiable.
6. Select HDD from the list and click the Steps:
icon to enter the Local HDD Settings 1. Enter the HDD Information interface.
interface. Menu > HDD> General
2. Select HDD from the list and click the
icon to enter the Local HDD Settings
interface.
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with different frame colors.
Note: Up to 4 privacy masks zones can be
configured and the size of each area can be
adjusted.
5. The designated privacy mask zones on
Configuring OSD Settings the window can be deleted by clicking
the corresponding Clear Zone1-4 buttons
on the right side of the window, or you
Purpose: canclick Clear All to clear all zones.
You can configure the OSD (On-Screen Display)
settings for the camera, including date /time, camera
name, etc.
Steps:
1. Enter the OSD Configuration interface.
Menu > Camera > OSD
2. Select the camera to configure OSD
settings.
3. Edit the Camera Name in the text field.
4. Configure the Display Name, Display
Date and Display Week by clicking the
checkbox.
Set Privacy Mask Area
5. Select the Date Format, Time Format and
Display Mode.
6. You can use the mouse to click and drag 6. Click the Apply button to save settings.
the text frame on the preview window to
adjust the OSD position.
7. Click the Apply button to apply settings. Configuring Video
Parameters
Configuring Privacy Mask
Steps:
Purpose: 1. Enter the Image Settings interface.
You can configure up to four privacy mask zones Menu > Camera >Image
which will prevent certain areas from being viewed
or recorded.
Steps:
1. Enter the Privacy Mask Settings interface.
Menu > Camera >Privacy Mask
2. Select the camera to set a privacy mask
on.
3. Check the checkbox next to Enable
Privacy Mask to enable this feature.
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Viewing Device Information
Steps:
1. Enter the System Information interface.
Menu >Maintenance>System Info
Record Information Menu
2. Click the Device Info tab to see the
Device Information menu where you can
access the device name, model, serial No.
, firmware version and encoding version.
Viewing Alarm Information
Steps:
1. Enter the System Information interface.
Menu >Maintenance>System Info
2. Click the Alarm tab to see the Alarm
Information menu where you can access
the alarm information.
Device Information Menu
Viewing Camera
Information
Alarm Information Menu
Steps:
1. Enter the System Information interface.
Menu >Maintenance>System Info Viewing Network Information
2. Click the Camera tab to see the Camera
Information menu where you can view the Steps:
status of each camera. 1. Enter the System Information interface.
Menu >Maintenance>System Info
2. Click the Network tab to see the Network
Information menu where you can view the
network information.
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Information menu where you can view the
HDD status, free space, property, etc.,
Log Details
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Upgrading by Local Backup
Device
Steps:
1. Connect your DVR with a local backup
device where the update firmware file is
located.
2. Enter the Upgrade interface.
Menu >Maintenance>Upgrade
3. Click the Local Upgrade tab to enter the
local upgrade menu.
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Configuring DST Settings
Steps:
1. Enter the General Settings interface.
Configuring General 2.
Menu >Configuration>General
Select the DST Settings tab.
Settings
Purpose:
Configure the output resolution, system time, and
mouse pointer speed. Menu > Configuration >
General interface.
Steps: DST Settings Interface
1. Enter the General Settings interface.
Menu >Configuration> General Check the checkbox next to the Auto DST
2. Select the General tab. Adjustment item or check the Enable DST
checkbox, then choose the date of the DST period.
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Add User Menu User Permission Settings Interface
3. Enter the information for a new user: 6. Set the operating permissions (Local
User Name, Password, Level and User’s Configuration, Remote Configuration and
MAC Address. Camera Configuration) for the user.
Level: Set the user level to Operator or Local Configuration
Guest. Different user levels have different • Local Log Search: Searching/viewing
operating permission. logs and system information of DVR.
• Operator: The Operator user level • Local Parameters Settings:
has permission for Two-way Audio Configuring parameters, restoring
in Remote Configuration and all factory default parameters and
operating permission in Camera importing/exporting configuration
Configuration. files.
• Guest: The Guest user does not • Local Camera Management: The
have permission for Two-way Audio adding, deleting and editing of IP
in Remote Configuration and has cameras.
local/remote playback in Camera • Local Advanced Operation: Operating
Configuration. HDD management (initializing HDD,
• User’s MAC Address: The MAC setting HDD property), upgrading
address of the remote PC which logs system firmware, clearing I/O alarm
onto the DVR. If it is configured and output.
enabled, it only allows the remote • Local Shutdown Reboot: Shutting
user with this MAC address to access down or rebooting the DVR.
the DVR. Remote Configuration
4. Click the OK button to save settings • Remote Log Search: Remotely
and go back to the User Management viewing logs that are saved on the
interface. The added new user will be DVR.
displayed on the list. • Remote Parameters Settings:
Remotely configuring parameters,
restoring factory default parameters
and importing/exporting configuration
files.
• Remote Camera Management:
Remote adding, deleting and editing
of the IP cameras.
• Remote Serial Port Control:
Configuring settings for RS-232 and
Added User Listed in User Management Interface
RS-485 ports.
5. Select the user from the list and then click
• Remote Video Output Control:
Remotely Sending button control
the button to enter the Permission signals.
Settings interface. • Two-Way Audio: Realizing two-way
audio between the remote client and
the DVR.
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• Remote Alarm Control: Remotely
arming (notify alarm and exception
message to the remote client) and
controlling the alarm output.
• Remote Advanced Operation:
Remotely operating HDD (initializing
HDD, setting HDD property),
upgrading system firmware, clearing
I/O alarm output.
• Remote Shutdown/Reboot: Remotely
User List
shutting down or rebooting the DVR.
Camera Configuration
• Remote Live View: Remotely 3. Click the icon to delete the selected
viewing live video from selected user.
camera (s).
• Local Manual Operation: Locally
starting/stopping manual recording, Editing a User
photo capturing and alarm output of
selected camera (s). Steps:
• Remote Manual Operation: Remotely 1. Enter the User Management interface.
starting/stopping manual recording, Menu >Configuration>User
photo capturing and alarm output of 2. Select the user to be edited from the list.
selected camera (s). 3. Click the icon to enter the Edit User
• Local Playback: Locally playing back interface.
recorded files from selected camera Note: The admin user can also be edited.
(s).
• Remote Playback: Remotely playing
back recorded files from selected
camera (s).
• Local PTZ Control: Locally
controlling PTZ movement of
selected camera (s).
• Remote PTZ Control: Remotely
controlling PTZ movement of
selected camera (s).
• Local Video Export: Locally
exporting recorded files from selected
camera (s).
7. Click the OK button to save settings and
exit interface.
Note: Only the admin user account has the
Edit User Interface
permission to restore factory default parameters.
4. Edit user information: User name,
password, level and MAC address.
Deleting a User Check the checkbox Change Password
if you want to change the password of the
Steps: current user.
1. Enter the User Management interface. 5. Click the OK button to save settings and
Menu >Configuration>User exit the menu.
2. Select the user to be deleted from the list.
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FAQ the DVR.
If not, please contact the engineer to do the The status of the added IPC displays
further process. as “Disconnected” when it is connected
through Private Protocol. Select
“Menu>Camera>Camera>IP Camera” to
There is an audible warning sound “Di-Di- get the camera status.
Di-DiDi” after a new bought DVR starts up.
Possible Reasons Possible Reasons
a) No HDD is installed in the device. a) Network failure, and the DVR and IPC
lost connections.
b) The installed HDD has not been
initialized. b) The configured parameters are incorrect
when adding the IPC.
c) The installed HDD is not compatible
with the DVR or is broken-down. c) Insufficient bandwidth.
Steps Steps
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1) Connect the DVR and PC with the RS- Steps
232 cable. 1. Verify the IPC and the DVR versions are
compatible.
2) Open the Super Terminal software, and
execute the ping command. Input “ping 1) Enter the IPC Management interface
IP” (e.g. ping 172.6.22.131). “Menu > Camera > Camera>IP
Camera”, and view the firmware version
Note: Simultaneously press Ctrl and C
of connected IPC.
to exit the ping command.
2) Enter the System Info interface
If there exists return information and
“Menu>Maintenance>System
the time value is little, the network is
Info>Device Info”, and view the
normal.
firmware version of DVR.
2. Verify the configuration parameters are
2. Verify power supply of IPC is stable.
correct.
1) Verify the power indicator is normal.
1) Select “Menu>Camera>Camera>IP
Camera”. 2) When the IPC is offline, please try the
ping command on PC to check if the PC
2) Verify the following parameters are the
connects with the IPC.
same with those of the connected IP
devices, including IP address, protocol, 3. Verify the network between IPC and DVR
management port, user name and is stable.
password.
1) When the IPC is offline, connect PC and
3. Verify the whether the bandwidth is DVR with the RS-232 cable.
enough.
2) Open the Super Terminal, use the ping
1) Select “Menu >Maintenance > Net command and keep sending large data
Detect > Network Stat.”. packages to the connected IPC, and
check if there exists packet loss.
2) Check the usage of the access
bandwidth, and see if the total Note: Simultaneously press Ctrl and C
bandwidth has reached its limit. to exit the ping command.
4. Check if the fault is solved by the step 1 Example: Input ping 172.6.22.131 –l
to step 3. 1472 –f.
If it is solved, finish the process. 4. Verify the switch is not flow control.
If not, please contact the engineer to do the Check the brand, model of the switch
further process. connecting IPC and DVR, and contact with
the manufacturer of the switch to check if it
has the function of flow control. If so, please
The IPC frequently goes online and turn it down.
offline and the status of it displays as
“Disconnected”. 5. Check if the fault is solved by the step 1
Possible Reasons to step 4.
a) The IPC and the DVR versions are not
If it is solved, finish the process.
compatible.
If not, please contact the engineer to do the
b) Unstable power supply of IPC.
further process.
c) Unstable network between IPC and No monitor connected with the DVR locally
DVR. and when you manage the IPC to connect
with the device by web browser remotely,
d) Limited flow by the switch connected
of which the status displays as Connected.
with IPC and DVR.
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And then you connect the device with the c) The frame rate has not reached the real-
monitor via VGA or HDMI interface and time frame rate.
reboot the device, there is black screen with Steps:
the mouse cursor.
1. Verify the network between DVR and IPC
Connect the DVR with the monitor before is connected.
startup via VGA or HDMI interface, and
manage the IPC to connect with the device 1) When image is stuck, connect the RS-
locally or remotely, the status of IPC 232 ports on PC and the rear panel of
displays as Connect. And then connect the DVR with the RS-232 cable.
device with the CVBS, and there is black
screen either. 2) Open the Super Terminal, and execute
the command of “ping 192.168.0.0 –l
Possible Reasons:
1472 –f” (the IP address may change
After connecting the IPC to the DVR, the image
according to the real condition), and
is output via the main spot interface by default.
check if there exists packet loss.
Steps:
1. Enable the output channel. Note: Simultaneously press Ctrl and C
to exit the ping command.
2. Select “Menu > Configuration > Live View
> View”, and select video output interface in 2. Check the parameters of Main Stream
the drop-down list and configure the window (Normal) and Main Stream (Event).
you want to view. Select “Menu > Record > Parameters >
Notes: Record”, and set the resolution of Main
Stream (Event) the same as the one of Main
1) The view settings can only be Stream (Normal).
configured by the local operation of
DVR. 3. Verify the frame rate is real-time frame
rate.
2) Different camera orders and window- Select “Menu > Record > Parameters >
division modes can be set for different Record”, and set the Frame rate to Full Frame.
output interfaces separately, and digits
like “D1”and “D2” stands for the 4. Check if the fault is solved by the above
channel number, and “X” means the steps.
selected window has no image output. If it is solved, finish the process.
If not, please contact the engineer to do the
3. Check if the fault is solved by the above further process.
steps.
Live view stuck when video output remotely
If it is solved, finish the process.
via the Internet Explorer or platform
If not, please contact the engineer to do the software.
further process. Possible Reasons:
a) Poor network between DVR and IPC, b) Poor network between DVR and PC,
and there exists packet loss during the and there exists packet loss during the
transmission. transmission.
b) The motion detection and alarm c) The performances of hardware are not
functions are enabled, and the good enough, including CPU, memory,
parameters of Main Stream (Normal) etc..
and Main Stream (Event) are different. Steps:
So the image looks stuck due to the
image changes between different 1. Verify the network between DVR and IPC
resolutions. is connected.
40 www.LaViewSecurity.com
1) When image is stuck, connect the RS- the status of the CPU and Memory.
232 ports on PC and the rear panel of If the resource is not enough, please
DVR with the RS-232 cable. end some unnecessary processes.
2) Open the Super Terminal, and execute 4. Check if the fault is solved by the above
the command of “ping 192.168.0.0 –l steps.
1472 –f” (the IP address may change
If it is solved, finish the process.
according to the real condition), and
If not, please contact the engineer to do the
check if there exists packet loss.
further process.
Note: Simultaneously press Ctrl and C to exit the
ping command. When using the DVR to get the live view
2. Verify the network between DVR and PC audio, there is no sound or there is too much
is connected. noise, or the volume is too low.
Possible Reasons:
1) Open the cmd window in the Start
menu, or you can press “windows+R” a) Cable between the pickup and IPC is not
shortcut key to open it. connected well; impedance mismatches or
incompatible.
2) Use the ping command to send large
b) The stream type is not set as “Video &
packet to the DVR, execute the
Audio”.
command of “ping 192.168.0.0 –l
1472 –f” (the IP address may change c) The encoding standard is not supported
according to the real condition), and with DVR.
check if there exists packet loss. Steps:
Note: Simultaneously press Ctrl and C
1. Verify the cable between the pickup and
to exit the ping command.
IPC is connected well; impedance matches
3. Verify the hardware of the PC is good and compatible.
enough.
Log in the IPC directly, and turn the audio on,
Simultaneously press Ctrl, Alt and Delete to check if the sound is normal. If not, please
enter the windows task management interface, contact the manufacturer of the IPC.
as shown in the following figure.
2. Verify the setting parameters are correct.
Select “Menu > Record > Parameters >
Record”, and set the Stream Type as “Audio
& Video”.
3. Verify the audio encoding standard of the
IPC is supported by the DVR.
DVR supports G722.1 and G711 standards,
and if the encoding parameter of the input
audio is not one of the previous two standards,
you can log in the IPC to configure it to the
supported standard.
4. Check if the fault is solved by the above
steps.
If it is solved, finish the process.
If not, please contact the engineer to do the
further process.
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