K¨vwmIwcqv d¨vkb wjt

‡evKivb gwbcyi, fevbxcyi, wgR©vcyi, MvRxcyi

Awf‡hvM c×wZ (Grievance Procedure):

KZ©„c¶ `„pfv‡e wek¦vm K‡i †h, †Kv¤úvbxi GKUv wba©vwiZ I djcÖm~ Awf‡hvM
c×wZ _vKv cÖ‡qvRb †hUv kªwgK Kg©Pvixe„‡›`i mKj cÖKvi Amš‘wó, f~j
†evSveywS Ges ؇›`i Aemvb NU‡e| Kg©‡¶‡Î Awf‡hvM c×wZ GKwU djcÖm~
c×wZ hv GKRb Kg©Pvix‡K Zvi Am‡š—vl ev Ab¨vq e¨e¯’vcbvi wei“‡× gZ cªKvk
Kivi AwaKvi †`q| KZ©„c¶ Kg©‡¶‡Î mš‘wó wbwðZ Ki‡Z `„p cÖwZÁ Ges Gi Rb¨
wbw`©ó bxwZgvjv AbymiY K‡i hv‡Z KviLvbvq me mgq kvwš—c~Y© cwi‡ek
weivR K‡i|

wZbwU c„_K c×wZ‡Z KZ©„c¶ Awf‡hvM cwiPvjbv K‡ibt

1. wjwLZ A_ev †gŠwLK Awf‡hvM,
2. civgk© ev·-Gi gva¨‡g wjwLZ Awf‡hvM,
3. wbi‡c¶ mvgvwRK bxwi¶v|

1. wjwLZ ev †gŠwLK Awf‡hvM:

 †h †Kvb kªwgK Kg©‡¶‡Î Zvi †h †Kvb ai‡bi mgm¨v/Awf‡hvM wjwLZ ev
†gŠwLKfv‡e mswkó mycvifvBRvi/jvBbPxd/BbPvR©‡K Rvbv‡eb hv‡Z
Zv‡`i Amš‘wó ev mgm¨vi mgvavb Kiv nq|
 mycvifvBRvi Zvi mswkó jvBbPxd/BbPvR© Gi m‡½ civgk© K‡i kªwgK
KZ…©K DÌvwcZ Amš‘wó ev mgm¨vi Zvr¶wYK mgvav‡bi mwVK e¨e¯’v
MÖnY Ki‡eb| Awf‡hv‡Mi RwUjZv ev MfxiZvi †cªw¶‡Z
mycvifvBRvi/jvBbPxd/BbPvR wefvMxq cÖavb Gi mvnvh¨ I mn‡hvMxZv
MÖnY Ki‡eb Ges cÖ‡qvRb‡ev‡a wefvMxq cÖavb mivmwi Awf‡hvM
wbiƒc‡Yi e¨e¯’v MÖnY Ki‡eb|
 wefvMxq cÖavb Awf‡hv‡Mi RwUjZv ev MfxiZvi †cªw¶‡Z cÖ‡qvR‡b
KviLvbvi cÖkvmwbK Kg©KZ©vi `„wó‡MvP‡i Avb‡Z cv‡ib|
 hw` †Kvb Kg©Pvix Awf‡hvM Gi †cªw¶‡Z M„nxZ e¨e¯’vq mš‘ó bv nq Z‡e
†mB e¨w³ mivmwi gvbe m¤ú` wefvM cÖavb eivei Zvi Awf‡hvM cybivq
DÌvcb Ki‡Z cv‡ib|

2. civgk© ev·t
KviLvbvq cÖwZwU gwnjv I cyi“l kªwgK Uq‡j‡U GKwU K‡i Ges kªwgK‡`i
K¨vw›U‡b GKwU civgk© ev· ¯’vcb Kiv Av‡Q hvi gva¨‡g kªwgKe„›` Zv‡`i
Awf‡hvM/Amš‘wó wjwLZfv‡e wb‡Ri cwiPq †Mvcb †i‡L `vwLj Ki‡Z cv‡ib|
civgk© ev‡·i †¶‡Î KZ…„c¶ wbæwjwLZ c×wZ AbymiY K‡i _v‡Kb|

1
 K¨vwmIwcqv d¨vkb wjt
‡evKivb gwbcyi, fevbxcyi, wgR©vcyi, MvRxcyi
 civgk© ev· Ggbfv‡e ¯’vcb Kiv Av‡Q hv‡Z kªwgKe„›` †Kvb iKg wØav-
Ø›Ø QvovB mn‡R I wbwe©‡Nœ Zv‡`i gZvgZ civgk© ev‡· Rgv Ki‡Z
cv‡ib|
 civgk© ev‡· mKj mg‡q Zvjv w`‡q eÜ ivLv nq Ges Gi Pvwe ïaygvÎ
KviLvbvi gvbe m¤ú` wefv‡Mi cÖavb Gi Kv‡Q iw¶Z _v‡K|
 gvbe m¤ú` wefv‡Mi cÖavb mßv‡n cÖwZ kwbevi GB civgk© ev· Ly‡j cªvß
Awf‡hvM¸‡jv msMÖn K‡i _v‡Kb Ges cªvß mKj Awf‡hvM GKwU
wbw`©ó †iwR÷v‡i wjwLZfv‡e wjwce× Kivi ci Awf‡hvM¸‡jv GKwU
wbw`©ó dvB‡j msi¶Y K‡i _v‡Kb| mKj wjwLZ Awf‡hvM gvbe m¤ú` Gi
ZZ¡veav‡b ¸i“‡Z¡i wfwˇZ e¨ev¯’vcK gvbe m¤ú‡`i gva¨‡g ¸i“Z¡ mnKv‡i
cix¶v-bxwi¶v I Dchy³ e¨ev¯’v MÖnY K‡i _v‡Kb|
 cÖwZwU Awf‡hvM Gi †cªw¶‡Z M„nxZ e¨e¯’v H GKB †iwR÷v‡i wjwce×
Kiv n‡q _v‡K|

3. wbi‡c¶ mvgvwRK bxwi¶vt

K¨vwmIwcqv d¨vkb wjt Gi gvbe m¤ú` wefvM wbR¯^ ZË¡veav‡b Ges/A_ev
evB‡ii ¯^vaxb bxwi¶‡Ki gva¨‡g KviLvbvq wb‡qvwRZ kªwgK, Kg©Pvix I
e¨e¯’vcbv KZ©…c‡¶i weivRgvb Ae¯’vi cªK…Z I mwVK Ae¯’vv Rvbvi Rb¨
fwel¨‡Z mvgvwRK bxwi¶‡Yi e¨e¯’v Ki‡eb| mvgvwRK bxwi¶vi †¶‡Î KZ…
©c¶ wbæewY©Z c×wZmg~n AbymiY K‡i _vK‡eb|
 bxwi¶vi mgq, ZvwiL I ¯’vb KviLvbv cÖav‡bi mv‡_ civgk© K‡i
wba©viY Kiv n‡e|
 bxwi¶K ev bxwi¶K `j KviLvbv e¨e¯’vcbv KZ…©c‡¶i †Kvb cÖKvi
ZË¡veavb ev n¯—‡¶c e¨wZZ m¤ú~Y© ¯^vaxbfv‡e kªwgK Kg©Pvix‡`i
e¨w³MZ mv¶vZKvi MÖnY K‡i wewfbœ Z_¨vw` msMÖn Ki‡eb|
 bxwi¶vi ci bxwi¶K/ bxwi¶K `j cªvß mKj Awf‡hvM bw_f~³ K‡i
bxwi¶vi cÖvq hveZxq welqmgyn mZ¨Zv hvPvBc~e„K GKwU †Mvcbxq
wi‡cvU© cÖYqb K‡i Zv mivmwi †Kv¤úvbxi cÖavb wbe©vnx
Kg©KZ©vi Kv‡Q cÖ‡qvRbxq w`K wb‡`©kbv/Dchy³ e¨e¯_v/wm×v‡š
—i Rb¨ `vwLj Ki‡eb Ges ciewZ©‡Z cÖavb wbe©vnx Kg©KZ©v KZ…
©K M„nxZ wm×vš— ev¯—evqb Kiv n‡e|

ewnt bxwi¶K Øviv M„nxZ mvgvwRK bxwi¶v t

Avf¨š—ixY ch©‡e¶Y QvovI fwel¨‡Z †Kv¤úvbx ewntf~Z ga¨¯’ZvKvix
wb‡qvM Ki‡eb whwb KZ…©c‡¶i †Kvb iKg ga¨¯’Zv QvovB ¯^vaxbfv‡e
kªwgK‡`i gZvgZ MÖnY Ki‡eb GB ga¨¯’ZvKvix Zvi AbymÜv‡b Z‡_¨i Dci
wfwË K‡i wi‡cvU© ˆZwi K‡i KZ…©c¶‡K cÖ`vb Ki‡eb|

nqivbx ev Am`vPiY t

2
 K¨vwmIwcqv d¨vkb wjt
‡evKivb gwbcyi, fevbxcyi, wgR©vcyi, MvRxcyi
K¨vwmIwcqv d¨vkb wjt Gi KZ…©c¶ Kg©‡¶‡Î kªwgK‡`i cÖwZ †h †Kvb cÖKvi
Ab¨vq AvPiY I nqivbxg~jK e¨envi cÖwZ‡iv‡a me©`v m‡Pó _v‡Kb| †Kvb e¨w³ hw`
†Kvb Ae¯’vq †Kvb ai‡bi nqivbx ev Am`vPiY K‡i ev KvD‡K Ki‡Z DrmvwnZ K‡i
Z‡e †Kv¤úvbx cÖPwjZ wbqg Abyhvqx Zvi weiƒ‡× kvw¯Zg~jK e¨e¯’v MÖnY K‡i
_v‡Kb|

nqivbx ev Am`vPiY Gi cÖKvi‡f`¸‡jv wbgœiƒc t

 Akªve¨ fvlvi e¨envit wbqwgZ D”P¯^‡i nvK WvK Ges/A_ev Akªve¨ fvlvi
e¨envi|
 †gŠwLK nqivbxt cÖZ¨¶ ev c‡iv¶ fv‡e KvD‡K ûgwK †`Iqv|
 gvbweK nqivbxt KvD‡K †gŠwLK ev AvPiYMZfv‡e Ac`¯— Kiv †hgb †Kvb
wKQy Qy‡o gviv|
 †hŠb nqivbxt we‡kl wj‡½i cÖwZ AbvKvw•LZ my‡hvM cÖ`vb/PvIqv| Ggb
†Kvb kvixwiK ev †gŠwLK AvPiY †hŠbZvi msÁvq c‡o|
 kvixwiK Acgvbt †mB mKj kvwiixK ms¯úk© hvi Øviv †KD AvNvZ †c‡Z
cv‡i Ges †mB mKj kvw¯Z hv kvixwiK Amy¯’Zv m„wó K‡i|

Kg©‡¶‡Î wbæwjwLZ cÖKv‡ii nqivbx ev Am`vPiY m¤ú~Y©fv‡e wbwl×t

 †gŠwLKfv‡e MvwjMvjvR K‡i †Kvb kªwgK‡K nqivbx Kiv hv‡ebv|
 †Kvb kªwgK‡K kvixwiK wbh©vZb wKsev gviai Kiv wb‡la|
 gvbwmK cxov`vqK †Kvb AvPiY Kiv hv‡e bv|
 A½fw½i mvnv‡h¨ †Kvb kªwgK‡Ki mv‡_ D×Z AvPiY Kiv hv‡e bv|
 †Kvb kªwgK‡Ki cÖwZ †Kvb cÖKvi e¯y— wb‡¶c ev fqfxwZ cÖ`k©b Kivi
Rb¨ †Kvb cÖKvi e¯y— cÖ`k©b Kiv hv‡e bv|
 †Kvb kªwgK‡K ‡Kvb Ab¨vq Kv‡Ri Rb¨ kvw¯Z ¯^iƒc KviLvbvi evwn‡i
Ae¯’vb Ki‡Z ejv hv‡e bv|
 †Kvb kªwgK‡K †Kvb cÖKv‡iB Lvevi cvwb MÖnY Ki‡Z evav †`Iqv hv‡e bv|
 †Kvb kªwgK‡K †Kvb Ae¯v’‡ZB cªmve Lvbv e¨env‡ii †¶‡Î evav †`Iqv hv‡e
bv|
 †Kvb kªwgK‡K †Kvb Ae¯v’‡ZB kvw¯Z ¯^iƒc AwZwi³ KvR Ki‡Z eva¨ Kiv
hv‡e bv|
 †Kvb kªwgK‡K †h‡Kvb ai‡bi Ab¨vq AvPi‡Yi Rb¨ gRyix KZ©b ev gRyix
KZ©‡bi e¨vcv‡i fqfxwZ cÖ`k©b Kiv hv‡e bv|

kªwgK KZ…©K Am`viP‡Yi †¶Î Awf‡hvM DÌvcb c×wZt

 kªwgKMY Zvi †h‡Kvb ai‡bi Awf‡hvM mswkó mycvifvBRvi/jvBbwP‡di
wbKU †gŠwLK ev wjwLZfv‡e AewnZ Ki‡Z cvi‡eb|

3
 K¨vwmIwcqv d¨vkb wjt
‡evKivb gwbcyi, fevbxcyi, wgR©vcyi, MvRxcyi
 wjwLZ ev †gŠwLK Awf‡hv‡Mi wfwˇZ mš‘wóRbK mgvavb bv †c‡j mswkó
kªwgK KviLvbvi cÖkvmwbK Kg©KZ©v‡K Zvi Awf‡hvM cybivq `vwLj
Ki‡Z cvi‡eb|
 KviLvbvi cÖkvmwbK Kg©KZ©v KZ…©K mswkó Awf‡hv‡Mi mwVK m‡š
—vlRbK mgvavb bv †c‡j mswkó kªwgK Zvi Awf‡hvM wjwLZ ev
†gŠwLKfv‡e KviLvbvi gvbe m¤ú` wefv‡Mi cÖavb‡K AewnZ Ki‡Z cvi‡eb|
 †h †Kvb kªwgK Zvi Awf‡hv‡Mi ¸i“‡Z¡i wfwˇZ wjwLZ ev †gŠwLK
Awf‡hvM mivmwi cÖkvmb/gvbe m¤ú` wefv‡Mi cÖavb‡K AwewnZ Ki‡Z
cvi‡eb|
 mKj kªwgK KviLvbvi cÖwZ †d¬v‡i iw¶Z Awf‡hvM ev‡· AvcwËKi AvPi‡Yi
wei“‡× Awf‡hvM cÎ w`‡Z cvi‡eb, GgbwK cwiPq †Mvcb K‡i Awf‡hvM w`‡jI
Zvi myôz Z`š— Kiv n‡e|

KZ©„c¶ KZ©„K kvw¯—g~jK e¨e¯’v MÖn‡Yi c×wZt

 KviLvbvi gvbe m¤ú` wefvM mKj cÖKvi Awf‡hvM GKwU c„_K dvB‡j
msi¶Y Ki‡eb Ges cÖwZwU Awf‡hv‡Mi myôy Z`š— MÖnY Ki‡eb|
 wjwLZ ev †gŠwLK Awf‡hv‡Mi Z`‡š—i wfwˇZ gvbe m¤ú` hvi wei“‡×
Awf‡hvM Kiv n‡q‡Q Zv‡K wjwLZfv‡e KviY `k©v‡bvi †bvwUk cÖ`vb
Ki‡eb|
 KviLvbvi e¨e¯’vcK wKsev KviLvbvi cÖkvmb Awf‡hvMKvixi Awf‡hvM I
hvi wei“‡× Awf‡hvM Avbv n‡q‡Q Zvi wjwLZ Dˇii †cÖw¶‡Z Z`š—
mv‡c‡¶ k„sLjv f½Kvix mswkó e¨w³i wei“‡× cÖ‡qvRbxq e¨e¯’v MÖnY Ki‡eb
Ges cÖ‡qvRbxq †iKW© msi¶Y Ki‡eb|
 gvbe m¤ú` cÖwZwU Awf‡hv‡Mi weiƒ‡× AvbxZ e¨e¯’v msµvš— wm×vš—
Awf‡hv‡Mi m‡½ mswkó dvB‡j msi¶Y Ki‡eb|
 gvbe m¤ú` wefvM mv‡Rkb e· n‡Z cÖvß Awf‡hvM GKBfv‡e wjwce× Ki‡eb
Ges Gi mwVK wb®úwË Ki‡eb|
 gvbe m¤ú` wefvM mKj Awf‡hv‡Mi weiƒ‡× M„nxZ e¨e¯’v mswkó
Awf‡hvMKvix‡K AewnZ Ki‡eb|
 Awf‡hvMKvixi M„nxZ wm×v‡š— mš‘ó bv n‡j Zv KviLvbv cÖavb‡K
AewnZ Ki‡eb Ges KviLvbi cÖavb cybivq Gi Z`š— K‡i mKj Awf‡hv‡Mi m‡š
—vlRbK wb®úwË Ki‡eb|
 D‡jwLZ wm×v‡š—I hw` mswkó kªwgK/Kg©Pvix mš‘ó bv nb Zvn‡j wZwb G
e¨vcv‡i kªg Av`vj‡Z Awf‡hvM DÌvwcZ Ki‡Z cv‡ib|

†j-Ad, QuvUvB, wWmPvR©, eiLv¯—, AcmviY A_ev PvKzix Aemv‡bi †¶‡Ît

1. †j-Ad, QvuUvB, wWmPvR©, eiLv¯—, AcmviY A_ev Ab¨ †h †Kvb Ab¨ †h
†Kvb Kvi‡Y PvKzixi Aemvb nBqv‡Q Giƒc kªwgKmn †h †Kvb kªwg‡Ki, GB
Aa¨v‡qi Aaxb †Kvb welq m¤ú‡K© hw` †Kvb Awf‡hvM _v‡K Ges hw`
4
 K¨vwmIwcqv d¨vkb wjt
‡evKivb gwbcyi, fevbxcyi, wgR©vcyi, MvRxcyi
wZwb Zrm¤ú‡K© GB avivi Aax‡b cÖwZKvi cvB‡Z B”QzK nb Zvnv nB‡j
wZwb, Awf‡hv‡Mi KviY AewnZ nB‡Z wÎk w`‡bi g‡a¨v Awf‡hvMwU
wjwLZ AvKv‡i †iwRwóª WvK‡hv‡M gvwj‡Ki wbKU †ck Kwi‡ebt
Z‡e kZ© _v‡K †h, hw` wb‡qvMKvix KZ…©c¶ Awf‡hvMwU mivmwi
MÖnY Kwiqv wjwLZfv‡e cÖvwß ¯^xKvi K‡ib, †mB †¶‡Î D³ Awf‡hvMwU
†iwRwóª WvK‡hv‡M bv cvVvB‡jI Pwj‡e|
2. gvwjK Awf‡hvM cÖvwßi c‡bi w`‡bi g‡a¨ Awf‡hvM m¤ú‡K© Z`š— Kwi‡eb
Ges mswkó kªwgK‡K ïbvbxi my‡hvM w`qv Zrm¤ú‡K© Zvnvi wm×vš—
wjwLZfv‡e RvbB‡eb|
3. hw` gvwjK Dc-aviv (2) G D‡jwLZ mgq AwZµvš— nIqvi ZvwiL nB‡Z wÎk
w`‡bi g‡a¨ A_ev, †¶Îg‡Z, gvwj‡Ki wm×v‡š—i ZvwiL nB‡Z wÎk w`‡bi g‡a¨
kªg Av`vj‡Z wjwLZfv‡e Awf‡hvM †ck Kwi‡Z cvwi‡eb|
4. kªg Av`vjZ Awf‡hvM cÖvwßi ci Dfq c¶‡K †bvwUk cÖ`vb Kwiqv
Awf‡hvMwU m¤ú‡K© Zvnv‡`i e³e¨ kªeY Kwi‡e Ges Dnvi we‡ePbvq gvgjvi
Ae¯’vax‡b †hiƒc Av‡`k †`Iqv b¨vqm½Z †miƒc Av‡`k cÖ`vb Kwi‡e|
5. Dc-aviv (4) Gi Aax‡b cÖ`Ë †Kvb Av‡`k Øviv Av`vjZ, Ab¨vb¨ cÖwZKv‡ii
g‡a¨, Awf‡hvMKvix‡K, e‡Kqv gRyixmn ev Qvov, Zvnvi PvKzix‡Z
c~Y©envj Kivi wb‡`©k w`‡Z cvwi‡e Ges †Kvb eiLv¯—, AcmviY ev
wWmPv‡R©i Av‡`k‡K aviv 23 (2) Abyhvqx †Kvb jNy `‡Ê cwiewZ©Z
Kwi‡Z cvwi‡e|
6. kªg Av`vj‡Zi †Kvb Av‡`k Øviv ms¶z× †Kvb e¨w³ Av‡`‡ki wÎk w`‡bi g‡a¨
UªvBey¨bv‡ji wbKU Avcx‡ji Dci Dnvi wm×vš— Pzovš— nB‡e|
7. GB avivi Aaxb †Kvb Awf‡hvM ev Avcxj `v‡q‡ii `v‡qii Rb¨ †Kvb †KvU©-
wdm cÖ‡`q nB‡e bv|
8. GB avivi Aaxb †Kvb Awf‡hvM GB AvB‡bi Aaxb †Kvb †dŠR`vix Awf‡hvM
ewjqv MY¨ nB‡e bv|
9. GB avivq Aaxb hvnv Aemv‡bi wKQzB _vKzK bv †Kb, aviv 26 Gi Aaxb
cÖ`&Ë PvKzixi Aemv‡bi Av‡`kwU mswkó kªwg‡Ki †UªW BDwbqb
Kg©Kv‡Êi Kvi‡Y A_ev D‡Ïk¨ cÖ‡Yvw`Zfv‡e cÖ`Ë nBqv‡Q ewjqv
Awf‡hvM Kiv nq, A_ev hw` bv wZwb D³ avivi Aaxb cÖvc¨ myweav nB‡Z
ewÂZ nb|