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Iso 45001-2018 Oh&s Ms A-La TC Sshow
Iso 45001-2018 Oh&s Ms A-La TC Sshow
By the end of this course all learners will have the knowledge and skills
needed to:
Perform audits of Occupational Health and Safety Management
Systems (OH&S MS) against ISO 45001:2018 in accordance with
ISO 19011 and ISO/IEC 17021 as appropriate
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 3
AGENDA
Day One
Session One: Introduction to OH&S MS
Session Two: Process-Based OH&S MS
Day Two
National Legislation
Session Three: Registration, Certification and Auditor Competence
Session Four: Audits: Definition, Principles and Types
Session Five: The Audit Process
Session Six: Preparing for the On-Site Audit (Audit Stage 1)
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 4
AGENDA, CONTINUED
Day Three
Session Seven: Developing a Checklist
Session Eight: Conducting the On-Site Audit (Audit Stage 2)
Session Nine: Audit Review
Day Four
Audit Role-play
Session Ten: Audit Reporting and Follow-up
Specimen Examination Paper
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 5
AGENDA, CONTINUED
Day Five
Review of Outstanding Specimen Examination Issues
Preparation for Closing Meeting and Closing Meeting Roleplay
Preparation of Audit report
Written Examination
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 6
SESSION ONE: OCCUPATIONAL
HEALTH AND SAFETY
MANAGEMENT SYSTEMS (OH&S
MS) AND ISO 45001:2018
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 8
PRESSURES ON AN ORGANISATION
Customers Regulators
Legislators
Employees and Contractors and
their representatives Suppliers
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 10
OH&S RISK MANAGEMENT
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 12
ISO 19011
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 13
ISO/IEC 17021-1:2015
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 14
THREE PILLARS OF AN OH&S SYSTEM
OH&S Commitments
Overall OH&S
accidents and
Improvement
Performance
Prevention of
Remove one pillar
Continual
ill-health
and the OH&S MS
becomes unstable
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 15
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 16
SESSION TWO: PROCESS-
BASED OH&S MS
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 18
SESSION 2 OBJECTIVES, CONTINUED
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 19
PLAN-DO-CHECK-ACT
Plan
Establish:
• Policy, objectives, targets, controls, processes and procedures
• Support activities – resources / training / documentation
Do
Implement and operate controls, processes and procedures
Check
Processes are monitored and measured against policies, objectives, targets,
requirements
Act
Actions are taken to continually improve the process
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 20
PDCA & CONTINUAL IMPROVEMENT
Establish objectives
Take actions to continually
necessary to deliver results in
improve process performance –
accordance
effectiveness and efficiency Act Plan with customer requirements
and the organisation's policies
• What to do
• How to do it
Check Do
Monitor and measure • Did things
processes and product happen • Do what was
according planned
against policies, objectives
to plan? Implement the processes
and requirements
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 21
PROCESS APPROACH
PROCESS
PROCESS APPROACH
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 22
OH&S MODEL FOR ISO 45001:2018
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 23
NETWORK OF INTERRELATED OR
INTERACTING PROCESSES
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 24
APPLICATION OF THE PDCA CYCLE
PLAN
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 25
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 26
THE STRUCTURE OF ISO 45001:2018
0. Introduction
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organisation
4.1 Understanding the organisation and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the management System
Occupational health and safety management system and its
4.4
processes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 27
STRUCTURE
5.0 OF ISO 45001:2018
Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
5.4 Participation and consultation (workers and representatives)
6.0 Planning
6.1 Actions to address risk and opportunities
6.2 Objectives of the MS and planning to achieve them
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 28
THE STRUCTURE OF ISO 45001:2018,
CONTINUED
7.0 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 29
8.0 Operation
8.1 Operational planning and control
8.1.1 General
Eliminating hazards and reducing OH&S risks (Hierarchy of
8.1.2
Controls)
8.1.3 Management of change
8.1.4 Procurement
8.1.4.1 General
8.1.4.2 Contractors
8.1.4.3 Outsourcing
8.2 Emergency preparedness and response
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 30
THE STRUCTURE OF ISO 45001:2018,
CONTINUED
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 31
SCOPE: CLAUSE 1
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CLAUSE 1: APPLICATION
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CLAUSES 2 & 3
2. Normative references
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CLAUSE 4: CONTEXT OF THE
ORGANISATION
4
Context of the Organisation
4.2 4.4
4.1
Understanding the 4.3 Quality
Understanding the
needs and Determining the management
organisation and its
expectation of scope of the QMS system and its
context
interested parties processes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 35
5.3
5.1 Organisational 5.4
5.2
Leadership and roles, Worker participation
OH&S policy
commitment responsibilities and and consultation
authorities
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 36
5. LEADERSHIP, CONTINUED
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 37
CLAUSE 6: PLANNING
6
Planning
6.1 6.2
Actions to address risks and OH&S objectives and
opportunities planning to achieve them
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 38
CLAUSE 7: SUPPORT
7
Support
7.5
7.1 7.2 7.3 7.4
Documented
Resources Competence Awareness Communication
information
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 39
Note:
Documents are statements of what shall happen and are referred to in ISO
45001:2018 as ‘maintained documented information’
Records are statements of what has happened and are referred to in ISO
45001:2018 as ‘retained documented information’
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 40
DOCUMENTS
Mandatory
The OH&S policy Compliance obligations (i.e.,
legislation and other requirements)
OH&S objectives
Emergency measures
Risks and opportunities (normally
a risk register) An audit programme
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 41
DOCUMENTS, CONTINUED
Organisation charts .
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 42
RECORDS
Mandatory
Training records Emergency drills
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 43
CLAUSE 8: OPERATION
8
Operation
8.1 8.2
Operational planning and Emergency preparedness
control and response
8.1.2 8.1.3
8.1.1 8.1.4
Eliminating hazards & Management of
General Procurement
reducing OH&S risks change
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 44
CLAUSE 8: OPERATION CONTROL
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 45
8.1.4 Procurement
The organisation shall establish controls to ensure that the procurement of goods
(for example products, hazardous materials or substances, raw materials,
equipment) and services conform to its OH&S MS requirements
8.1.4.2 Contractors
The organisation shall establish processes to identify and communicate the hazards and to evaluate
and control the OH&S risks
8.1.4.3 Outsourcing
The organisation shall ensure that outsourced processes affecting its OH&S MS are controlled
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 46
CLAUSE 8: OPERATION CONTROL,
CONTINUED
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 47
9 Performance evaluation
9.1.1
Monitoring, 9.1.2 9.3
9.2
measurement, Evaluation of Management
Internal audit
analysis and compliance review
evaluation
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 48
CLAUSE 10: IMPROVEMENT
10
Improvement
10.2
10.1 10.3
Incident, nonconformity
General Continual improvement
and corrective action
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 50
HEALTH AND SAFETY AREAS OF SPECIAL
CONCERN
General considerations:
Normal operating conditions
Abnormal operating conditions
Incidents, accidents and potential emergency situations
Past activities, current activities and planned activities
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 51
SIGNIFICANCE EVALUATION
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 52
AUDITING OBJECTIVES AND TARGETS
Is everything in place?
Process of
establishing and
Consideration of:
maintaining
High risk areas
objectives and targets
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 53
DO
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 54
APPLICATION OF THE PDCA CYCLE,
CONTINUED
CHECK
Monitor, measure, analyse and evaluate performance of the OH&S MS against the:
Policy
Objectives
Plans (including risk assessments / method statements)
Controls
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 55
ACT
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THE ORGANISATION AND ITS CONTEXT
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AMOUNT OF DOCUMENTATION
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ELECTRONIC DATA SYSTEMS
Provide:
On-line access to information
Communication
Elimination of obsolete documents
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 59
Considerations:
Security Virus checking
Signatories
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 60
CONTINUAL IMPROVEMENT
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 61
To:
Gather information
Evaluate the effectiveness of the continual improvement processes
Ensure that continual improvement is taking place
Evaluate the evidence that the organisation is able to:
Ensure conformity of the OH&S MS
Enhance the OH&S performance
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 62
ACTIVITY ONE: CONTEXT OF THE
ORGANSATION
TASK
Using a case study, evaluate and understand an organisation’s context and identify
audit evidence / documented information
OUTPUT
Feedback findings to the whole class
TIME ALLOWED
Preparation: 30 minutes
Feedback: 30 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 63
TASK
Using a case study, identify and evaluate OH&S problems and conduct a significance
evaluation
OUTPUT
Prepare a team presentation of identified problems and significance of the resulting
risks, justifying “significance” as based on the arrangements within Montgomery Scott
Fabrications
Present and explain the reasoning and main points behind your team's proposals
TIME ALLOWED
Preparation: 40 minutes
Feedback: 40 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 64
AUDIT EVIDENCE
ISO 19011:2018
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 65
Sources of information
Gathering and selecting
information
Information
Verification
Audit evidence
Audit findings
Review
Audit conclusions
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 66
AUDIT INFORMATION
Equipment /
People Processes Documentation Observation
tools / materials
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 67
AUDIT EVIDENCE
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 68
ACTIVITY THREE: AUDIT EVIDENCE / AUDIT
TRAIL
TASK
Using photographs, provide and develop an audit trail that could take you through
allocate clauses of ISO 45001:2018
OUTPUT
Flip chart presentations on findings
TIME ALLOWED
Preparation: 40 minutes
Feedback: 40 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 69
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 74
THIRD-PARTY CERTIFICATION
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 75
ISO/IEC 17021-1:2015
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 76
CERTIFICATION PROCESS
Will include:
Stage 1 audit
• Application
• On-site visit (recommended)
• Documentation review
Stage 2 audit
• On-site audit
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 77
Resolve
Appoint Perform
Plan Stage 2 Audit
Stage 2 Audit Stage 2 Audit
Stage 2 Audit areas of concern
team
Initial
Initial certification
certification
audit conclusions
decision
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 78
TO GAIN ACCREDITATION
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 79
To certify as competent:
Auditors trained and qualified in the principles and practices of auditing OH&S
management systems in accordance with:
• ISO 19011 and
• ISO/IEC 17021-1, as appropriate
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 80
AUDITOR CERTIFICATION SCHEMES,
CONTINUED
Categories:
Internal OH&S Auditor
OH&S Auditor
OH&S Lead Auditor
OH&S Principal Auditor
OH&S Associate Auditor
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 81
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 82
AUDITOR COMPETENCE
Based upon:
Personal characteristics
Knowledge
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 85
AUDIT DEFINITION
ISO 19011:2018
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 86
AUDITING MANAGEMENT SYSTEMS
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 87
PRINCIPLES OF AUDITING
Due Risk-Based
Fair Professional Approach
Presentation Care
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 88
TYPES OF AUDIT
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 89
TASK
Based on the requirements of ISO 45001:2018 clause 10.2 produce a flow chart
showing a process for continual improvement, considering the PDCS cycle and links to
other clauses of the standard
OUTPUT
Flipchart presentations on findings
TIME ALLOWED
Preparation: 30 minutes
Feedback: 30 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 90
SESSION FIVE: THE AUDIT
PROCESS
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 92
SESSION 5 OBJECTIVES, CONTINUED
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 93
Meeting with Mgt. Rep. Overview of processes Overview of key process records
Conduct audit
Identify improvements
Closing meeting
Present findings
Points to consider:
The objectives of the audit
Audit scope
Audit criteria
Feasibility of the audit
Establishing the audit team
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 95
Team leader
Team members
Guides
Communication during the audit
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 96
ACTIVITY FIVE: OH&S SYSTEM
QUESTIONNAIRE
TASK
Analyse the statement provided and Indicate the clause you consider to be relevant to
the statement in the question. State whether the activity is conforming to the
requirements of that clause
OUTPUT
Present your conclusions for discussion by the whole class
TIME ALLOWED
Preparation: 30 minutes
Feedback: 30 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 97
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 99
STAGE 1 AUDIT
Purpose
Audit the management system documentation
Evaluate the location and site-specific conditions
Determine preparedness for the Stage 2 audit
Collect all necessary information
Plan and allocate resources for Stage 2 audit
Evaluate if the internal audits and management review are being planned and
performed
Determine if the auditee is ready for the Stage 2 audit
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 100
INITIAL CONTACT WITH AUDITEE
To:
Establish communication channels
Obtain information for audit team selection
Request documentation and records
Make appropriate arrangements
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 101
DOCUMENT REVIEW
Documentation:
Relevant OH&S documentation
Arrangements for record keeping set up
Previous audit reports
Purpose:
To acquaint auditors with the processes to be audited
Devise an audit plan
Develop a checklist
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 102
AUDIT PLAN
Purpose:
To provide information to audit team, auditee, audit client
To enable the scheduling and co-ordination of the audit activities
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 103
TASK
Prepare an audit plan for a stage 1 visit and document review for Montgomery
Fabrications Ltd or The Grange based on the documented information that is provided,
ISO 45001:2018 and any other background information gleaned
OUTPUT
Audit plan showing the itinerary for the audit of the organisation based on the process
flow diagram
Be prepared to feedback your considerations on the areas to be audited to the whole
class
TIME ALLOWED
Preparation: 45 minutes
Feedback: 45 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 104
END OF DAY TWO
TASK
Prepare an audit plan based on the documented information provided and identify
areas, processes, individuals and documents needed to conduct the audit
OUTPUT
Audit plan showing the itinerary for the audit of the organisation based on the process
flow diagram
Be prepared to feedback your considerations on the areas to be audited to the whole
class
TIME ALLOWED
Preparation: 60 minutes
Feedback: 30 minutes
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 109
AUDIT CHECKLIST
Purpose:
To ensure audit objectives and scope are met
To ensure every part of the audit is completed
To provide guidelines for auditor
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 110
PREPARING A CHECKLIST
Consider:
The processes taking places
Relevant procedures
Documents in use
Records
Requirements of the standard
Requirements of the management system
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 111
SYSTEM BREAK-DOWN
System
Sub-system
Process
Task
Activity
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 112
MAPPING A PROCESS
Level 1
Level 2
Level 3
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 113
Resources
- With what?
Controls Analysis
- How? - What results?
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 114
TURTLE DIAGRAM
RESOURCES: WITH WHO?
RESOURCES: WITH WHAT? PROCESS Competence / Skills / Training
Competent people Process manager
Materials Team leaders, operators
Equipment Roles & responsibilities
Hardware Job description
Measuring instruments Competence & skill matrix
Software On-the-job training & records
Maintenance OBJECTIVES
Training courses & records of
Measuring instruments OF THE competence
Work environment PROCESS Performance appraisals
Communications
INPUTS? OUTPUTS?
Business / product requirements OH&S improvement
Legal / regulatory requirements
ACTIVITY Reduced incidents / accidents
Equipment / services from suppliers STEPS Safe to make and operate designs
Process interface (inputs from other Service, knowledge
processes) Audit and monitoring programmes
Risk assessments
PROCESS
FLOW
CONTROLS: HOW? DIAGRAM ANALYSIS:
Support processes & procedures WHAT RESULTS?
Procedures Performance indicators
Work instructions Targets achieved?
Virus controls Expects IS performance?
Firewalls Incidents?
Back-up Satisfactory monitoring?
PPE
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 115
TASK
Each team is to prepare for an audit against the requirements of ISO 45001:2018,
produce an outline plan appropriate to the scope, objectives and audit criteria for use in
the practical audit exercise that will take place later in the course
OUTPUT
A checklist of points / questions addressing the issues outlined in the LG
Present your findings to the whole class
TIME ALLOWED
Preparation: 75 minutes
Feedback: 10 minutes
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 116
SESSION EIGHT: CONDUCTING
THE ON-SITE AUDIT (AUDIT
STAGE 2)
Purpose
To evaluate the implementation, and effectiveness of the client’s management
system
The audit will normally be where the auditee is
Remote auditing MAY take place in special circumstances where travel and
security or other issues are difficult
Use:
• Video
• Photographs
• Records
• IT
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 120
COLLECTING AND VERIFYING
INFORMATION
Source of information
Audit evidence
Audit finding
Reviewing findings
Audit conclusions
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 121
AUDIT EVIDENCE
ISO 19011:2018
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 122
AUDIT INFORMATION
Equipment /
People Processes Documentation Observation
tools / materials
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 123
SAMPLING
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 124
A GUIDE TO SAMPLING
HIGH RISK
Larger sample
size
LOW RISK
Smaller sample
size
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 125
AUDIT FINDINGS
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 126
AUDIT FINDINGS
OPENING
OPENINGMEETING
MEETING
The audit evidence will be:
be
Opening meetings should Identified
held with:
Documented
Management of the organisation
being audited
Recorded
Those responsible for the functions /
Evaluated against audit criteria to determine audit findings
processes to be audited
The purpose of meeting is to:
Present / confirm the audit plan
Clarify how the auditing activities
will be undertaken
Establish communication
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© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 128
CONDUCTING THE AUDIT
Ask Listen
Look
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QUESTIONING TECHNIQUES
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 130
CONTROL THE AUDIT
Do not:
Be side-tracked
Be led or misled
Get “bogged down”
Let auditee dictate the pace of the audit
Make assumptions or presumptions
© SGS SA 2020 All Rights Reserved ISO 45001:2018 OH&S MS A/LA TC 01-11-2022 131
Do:
Be prepared
Be punctual
Insist on person questioned answers for themselves
As little talking as necessary
Avoid misunderstandings
Keep questions clear and concise
Be polite and calm
Thank the auditee
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CONDUCTING THE AUDIT
Be aware of:
Aggressive auditees
Timid auditees
Missing people
Missing documents
Pre-prepared samples (choose your own)
Special cases
Local issues and cultural customs
Emotional blackmail
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AUDIT FINDINGS
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NONCONFORMITY
ISO 45001:2018
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A NONCONFORMITY
NO REQUIREMENT = NO NONCONFORMITY
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FINDINGS
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A FINDING STATEMENT
Includes:
Clear statement of the nonconformity
Evidence om which nonconformity is based
Summary of requirement
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EXAMPLE OF A FINDING STATEMENT
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CORRECTIVE ACTION REQUEST (CAR),
CONTINUED
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CARs CONTAIN
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CLASSIFICATION OF CARS
Major
A failure to fulfil:
• One or more requirements of ISO 45001:2018, or
• A situation that raises significant doubt about the ability of the OH&S to prevent
injury or ill-health
Minor
A less severe lapse in process, procedure or operation of the OH&S
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MAJOR CAR
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CLASSIFICATION: THIRD-PARTY AUDIT
Major
Must be corrected and verified before registration can be recommended
May lead to registration being suspended if raised during surveillance
Minor
More time allowed for correction
Usually verified at next surveillance visit
May lead to major if not closed
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Major
Contracts may be withdrawn, not awarded or renewed
Minor
Corrected and verified as agreed
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CLASSIFICATION: FIRST-PARTY AUDIT
Not essential
Purpose is system improvement
Audits should be positive and constructive
Effective corrective action more important
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END OF DAY THREE
TASK
Determine nonconformities and classify as major/minor; identify the clause from ISO
45001:2018 that identifies the nonconformity and write finding statements to be
presented to management
OUTPUT
Be prepared to discuss your findings with the course tutor
TIME ALLOWED
Preparation: 150 minutes
Feedback: 45 minutes
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TASK
Role-play an audit against the requirements of ISO 45001:2018 based on the
preparation made in activity eight
OUTPUT
Be prepared to discuss your findings with the course tutor
TIME ALLOWED
Preparation: 50 minutes
Feedback: 10 minutes (10 minutes each team)
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SESSION TEN: REPORT AND
FOLLOW-UP (AUDIT STAGE 2)
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SESSION TEN OBJECTIVES, CONTINUED
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CLOSING MEETING
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AUDIT REPORT
Accurate record
Contains conclusions concerning:
Extent of conformance
Effective implementation of OH&S
Ability of management review process to ensure continuing suitability and
effectiveness of OH&S to enhance OH&S performance
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CORRECTIVE ACTION
ISO 45001:2018
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TYPICAL CORRECTIVE ACTION “CYCLE”
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CONTINUAL IMPROVEMENT
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ISO 45001:2018 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM
(OH&S MS) AUDITOR/LEAD AUDITOR
SPECIMEN EXAM: PAPER-BASED / SGS ONLINE EXAM Or CQI AND IRCA ONLINE EXAM
CQI and IRCA online exams are delivered through an online assessment system called SARAS. You will have
access to two SARAS portals – one for your practice questions and the other for your exam. The portal links are
shown below.
https://practice.quality.org/TNA/PracticePortal
https://assessment.quality.org/TNA/TestPlayer/Login/Login.aspx
To log into your practice questions and exam you will need a username and password. You will receive two
emails from the CQI - one with login instructions for the SARAS practice questions portal and the other with
login details for the SARAS exam portal. Please check your junk email folder as well as your inbox for the
emails. If you have not received the emails by the end of your course, please contact your training provider.
Once you have logged into SARAS, you will have access to your learner homepage. This will either display
details of your scheduled practice questions or your scheduled exam, depending on which portal you have
logged into.
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EXAM FORMAT
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EXAM QUESTIONS
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REMOTE PROCTORING
CQI and IRCA online exams are invigilated remotely, using Easy Proctor. The system will:
(a) Take a photo of your face and a photo of your photo identification.
(b) Record you for the duration of your exam using your webcam and microphone.
(c) Record your computer screen for the duration of your exam.
Details of acceptable forms of photo identification can be found in the section ‘Online Exam Regulations’
Once you have completed the exam, Easy Proctor will compare your photo ID with your facial image to verify you
are the same person and will analyse the recording of your exam session for any anomalies such as unexpected
sounds, movements, objects, or people. It will then flag these incidents to the CQI for further investigation.
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EQUIPMENT AND SYSTEM
REQUIREMENTS
A computer or laptop with a working webcam and microphone (smart phones, iPads/tablets, touchscreens,
and 2-in-1/hybrid laptops with front and rear cameras are not permitted). If you are using an external monitor with
a laptop, you must have an external mouse, keyboard, and webcam and the lid of your laptop must be closed.
A system that meets the following minimum requirements:
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Continuous, stable internet connection. Cellular connection and/or VPN are not suitable due to
their unreliability and unstable nature. A wired connection is ideal, but a strong and stable Wi-Fi
connection should be sufficient.
To enable video proctoring, the following bandwidth is required:
NB: the bandwidth requirement for HD cameras increases between 10-12 Mbps.
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EQUIPMENT AND SYSTEM
REQUIREMENTS, CONTINUED
We strongly recommend that you use the System Check Tool on the CQI home pages on the SARAS portals to
check whether your laptop or computer meets the minimum requirements. You can access the portals here:
On the same webpages you will also find tools for checking whether your webcam and microphone are working
correctly.
https://practice.quality.org/TNA/PracticePortal
https://assessment.quality.org/TNA/TestPlayer/Login/Login.aspx
Please test the device that you are going to use for your exam. Don’t assume, for example, that if your work
laptop meets the IT requirements, then your personal laptop will too.
It’s a good idea to run the system test at about the same time of day you expect to take your exam to get a
better feel for the internet connectivity you are likely to have. If you run the system test at 10:00 pm and take
your exam at 2:00 pm, the bandwidth available may be quite different.
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Before you can start your exam, SARAS will ask you to confirm that you have read, understood, and accept
CQI’s regulations for online exams. If you decline, you will not be able to take the exam.
Photo identification
At the start of the exam you will be required to show photo identification so that we can verify the identity of the
person taking the exam. You must present one of the following forms of government-issued identification:
Current valid passport
If you do not have any of the above, please contact the CQI at assessment@quality.org as soon as possible to
discuss alternative arrangements.
Learners who do not present valid photo identification may have their exam voided.
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EXAM CONDITIONS
You can take your exam in any location, provided it meets the following requirements:
Quiet: Somewhere where you will not be disturbed by others or by external noise, e.g. building work or traffic
noise.
Well lit: Do not sit in front of a window or other bright light. If you are backlit, draw shades or curtains and/or
turn off lights behind you.
Private: Make sure others cannot see your computer or monitor.
Access to a power socket: So you can plug in your laptop to ensure it does not run out of battery during the
exam.
If you need extra support or time to take the exam due to a physical or learning disability or require a female
CQI member of staff to review your proctoring recording for religious reasons, you must notify your training
provider as soon as possible and well in advance of taking your exam so they can submit a reasonable
adjustment request to the CQI on your behalf. Please refer to Appendix 1 CQI’s Reasonable Adjustments
Policy for more information.
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You must behave professionally and honestly at all times during the exam.
Your face must be uncovered for the duration of the exam. If you wear a headscarf, you must show your ears.
Hoodies, hats, and sunglasses are not permitted.
Your webcam and microphone must remain switched on for the duration of the exam. When using your
webcam, please ensure that your head is positioned in the centre of the camera image, facing the camera head
on and that the webcam is not pointing to the side, above or below your face.
You must remain silent for the duration of the exam.
You are permitted a 10 minute break. You must use the ‘Take a break’ button so that it is logged as an official
break for proctoring purposes. If you leave the room at any other time, the proctoring system will record your
absence and flag to CQI for further investigation.
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CQI AND IRCA ONLINE EXAMS: GUIDE FOR
LEARNERS, CONTINUED
Do not bring any food into the exam room. You are allowed to bring a drink but at your own risk as spillage may
compromise the functionality of your computer and therefore your ability to complete the exam.
Smoking and vaping are not permitted.
You must not attempt to communicate either in person or electronically with anyone inside or outside the exam
room.
Do not bring any unauthorised electronic devices into the exam room. This includes mobile phones, iPads/tablets,
smart watches, headphones, and earphones. The only electronic equipment you are permitted to use is the
device you are using to take your exam.
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INTELLECTUAL PROPERTY
RIGHTS/CONFIDENTIALITY/ INTEGRITY
You must not do anything that could infringe CQI’s intellectual property rights and/or compromise the
confidentiality and integrity of CQI online exams.
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PHOTO IDENTIFICATION
When you are ready to take your exam, log into your learner home page on SARAS and click ‘Start Exam’.
SARAS will ask you to hold up your Photo ID to your webcam and take a picture. The picture of your ID must
clearly show your name and photo and fit within the red frame on the screen. You will have a chance to review
the picture before submitting it to SARAS, so please check all the required information is visible. Next SARAS
will ask you to take a photo of your face. Please ensure that your head and face are not covered by a hat or
face covering, that you are looking directly at the camera and that your face fits within the oval red frame on
the screen.
When you are satisfied with the quality of both images, submit your photos. You will then see some instructions
on how to navigate the exam and allocate your time. You will also be asked to accept CQI’s Online Exam
Regulations. Once you click ‘accept’ you can then start your exam.
If you have any problems during the exam, please contact the CQI at assessment@quality.org. Please note,
this inbox will only be monitored during UK working days.
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You now have 30 mins to read and understand the next few sections in the Guide:
7. Exam Results
8. Special Consideration
9. Appeals
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AIM
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TASK
Roleplay an audit against the requirements of ISO 45001:2018 based on the
documentation issued, findings and other material determined in any role-play
scenarios
OUTPUT
Be prepared to discuss your findings with the course tutor
TIME ALLOWED
Preparation: 45 minutes
Role-play: 10 minutes (each team)
Feedback: 10 minutes (each team)
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ACTIVITY TWELVE: REPORTING THE AUDIT
TASK
Prepare an audit report together with any nonconformities and/or opportunities for
improvement
OUTPUT
Be prepared to discuss your findings with the course tutor
TIME ALLOWED
Preparation: 45 minutes
Feedback: 10 minutes (each team)
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QUESTIONS
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