TABLE

RESERVATIONS
• LEARNING OUTCOMES: At the end of this module, you MUST
be able to:
• LO 1: Take table reservation
• LO 2: Prepare service stations and equipment LO 3: Set-up the
tables in the dining area
• LO 4: Set the mood/ambiance of the dining area
Basic tips for taking reservation on phone.

• 1. Pick up the phone before 3 rings.

• 2. Greet the caller according to the time. Try to keep
very fresh, clear and friendly voice tone so that guest
from other side of the phone may feel comfortable.
Remember first impression is the last impression.
• 3. It is advisable to greet in this way “Good Morning”.
This is restaurant X. Thank you for calling. How may I
help you, sir?” 4. Try to identify caller gender by his or
her sound. Listen to the name properly. Repeat the
name with Mr. or Ms. Caller may be hurt if you by
mistake call him wrongly.
• 5. Try to understand why the caller calls. In a restaurant
people call not only for making reservation but also getting
information, arranging party, sending message to a guest or
making business deal etc. So, first listen carefully to identify
what sort assistance the caller wants you.
• 6. If the caller calls for reservation and if he is not a repeated
guest then you should try to give an overview on your
restaurant.
• 7. In the meantime, look at the reservation chart. It will be so
bad if after informing everything, guest becomes convinced
and wants to have a table reservation but you don’t find any
table as all are occupied. So, always be updated specially
about table status
• If the guest want a table for reservation then say that we are
very pleased to reserve a table for you.
• May I have some information from you please?
• Now try to collect these information with proper spelling.
Date of reservation
• Time of arrival
• Number of persons
• Name of persons who will use the reservation
• Name of person making the reservation
• Contact details of the person checking in and of the person
making the reservation
• Special request/ requirements
IMPORTANT REMINDERS-Spelling Names

• Attendant: Just to verify ma’am, your name spells

• C H R I S T I N E Rodriguez? Is it correct ma’am?
•
Use phonetic Alphabet
• A- lpha
• B- Ravo
• C- Harlie

• Task Write and familiarize phonetic alphabet

• 9. Repeat all the information caller gives and at the same time
give him a reservation confirmation number.

• 10. If you have any objection about guest’s mode of payment

or anything then inform the guest about your rules and
request him to give you another option.

• 11. After setting everything thanks the caller for his patience
and calling you. End up the call as warmly as you start and try
to make him feel that he just have made a perfect decision
TABLE RESERVATIONS PROCEDURE FOR
RESTAURANTS
Taking the table reservation details:

• Standard questions
• May I have your name, please?
• When would you like book your table?
• A table for how many guests?
• Where would you like to sit?
• Do you prefer a smoking area? (Only applicable if your
restaurant has separate smoking area / zone)
Process for reconfirming a restaurant table reservation
request:
TASK- MAKE A TABLE RESERVATION SCRIPT

• Objective: Reserve a table at [Restaurant Name] for [Date]

and [Time] to ensure a smooth dining experience.
• Follow the steps in Table Reservation

• Materials Needed:

• Telephone
• Reservation Form
• Ballpen
• Reservation Logbook
TASK February 29, 2024
• 1. Phonetic Alphabet
• 2. Reservation form
• 3. Table reservation Script
• GDRIVE: NUEZ-FBS NC II