PDCA (Plan, Do, Check, Action)

Unit's Name :
Existing Month :

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name
Last Month :

Department Periode
 Plan Do

ution)

Plan
Done
Check

Status
Progress
 Action

Reschedule
 Target

Challenge
Solution
PDCA (Plan, Do, Check, Action)
Unit's Name : Giri Bhagawan Villas & Spa
Existing Month : May 2023

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name
Last Month :
Department Periode
Villas & Spa

Plan Do Check

ution)

Status
Plan
Done Progress
 Action Target

us
Challenge
Reschedule
Solution
PDCA (Plan, Do, Check, Action)
Unit's Name : Giri Bhagawan Villa & Spa
Existing Month : Juli 2023

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name
Last Month :

Department Periode
Villa & Spa

Plan Do

ution)

Status
Plan
Done
 Check Action

Status
Progress Reschedule
 Target

Challenge Solution
PDCA (Plan, Do, Check, Action)
Unit's Name :
Existing Month :

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name :
Last Month :

Department Periode
 Plan

ution)

Plan
 Do

Status
Done
 Check

Status
Progress
 Action Target

Challenge
Reschedule
Solution
PDCA (Plan, Do, Check, Action)
Unit's Name :
Existing Month :

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name :
Last Month :

Department Periode
ck, Action)

Plan

hallenge, Solution)

Plan
 Do Check

Status
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 Action Target

Challenge
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PDCA (Plan, Do, Check, Action)
Unit's Name
:Existing Month
:

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name
:
Last Month
:

Department Periode
Plan
Plan
Do
Status
Done
Check
Progress
Action
Reschedule
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Challenge Solution
PDCA (Plan, Do, Check, Action)
Unit's Name :
Existing Month :

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name :
Last Month :

Department Periode
 Plan

ution)

Plan
Do

Status
Done
 Check Action

Status
Progress Reschedule
 Target

Challenge Solution
PDCA (Plan, Do, Check, Action)
Unit's Name : Giri Bhagawan Villas & Spa
Existing Month : July 2023

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name : Giri Bhagawan Villas & Spa
Last Month : June 2023

Department Periode
Villas & Spa

Plan

ution)
Villas & Spa

Plan
Do

Status
Done
 Check Action

Status
Progress Reschedule
 Target

Challenge Solution
PDCA (Plan, Do, Check, Action)
Unit's Name :
Existing Month :

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name :
Last Month :

Department Periode
 Plan

ution)

Plan
Do

Done
 Check

Status
Progress
 Action

Reschedule
 Target

Challenge Solution
PDCA (Plan, Do, Check, Action)
Unit's Name : Giri Bhagawan Villas
Existing Month : July

Department Periode

PTCS (Plan, Target, Challenge, Solution)

Unit's Name : Giri Bhagawan Villas
Last Month : June

Department Periode
 Plan Do

ution)

Status
Plan
Done
 Check Action

Status
Progress Reschedule
 Target

Challenge Solution
GUEST REPUTATION REPORT
Unit's Name : Giri Bhagawan Villas & Spa
Month : Mei

Villa No/Villa
Guest Name Period of Stay Source of Booking
Name

Direct improvement Comment

MR. VIKTOR PALCOZ JEMPIRING 3 4 JUNE - 10 JUNE 2003 AGODA.COM

OTA Improvement Comment

MRS. SOLTESZ, ERZSEBET CEMPAKA 1 29 April - 04 May 2023 Booking.com

MR ARIEFIN MUNANDAR Villa Jempiring 3 06 May - 08 May 2023 AGODA.COM

 Recovery Action
Improvement Comment
During Stay

Apologize ato the guest nd offer move to villa

Mouse voice at night time (ceiling area)
Tunjung 2 and offer free 60' bm

It is not for the place but we had some mosquitos

in the evening (when we mentioned it, we got a Appologize to the guest and set up mosquito trap
special mosquito trap from the receptionist). (led blue light)

Kali ini menginap mendapatkan villa dengan kolam

renang yang kecil. Tidak seperti yang pertama saat
menginap, padahal tipenya sama. Villa 1 kamar
tidur. Kalau yang signature villa saya tahu memang
Appologize to the guest
lebih luas. Tapi yang ini yg villa standard. Sudahlah.
Mungkin karena dapat harga dapat lebih murah.
Seharusnya deskripsi villa dibedakan. Seperti
standard A, standard B.
Recovery Action
Challenge
Upon/After Check Out

Farewell upon check out and say thank you for

their stay

Farewell upon check out and say thank you for

N/A
their stay

Farewell upon check out and say thank you for

N/A
their stay
 Solution

mouse trap by pest control and spray all villa area

fogging area villa constantly by pest control and

also by staff

Guest royalty program

ONLINE SCORE/RANK
Unit's Name : Giri Bhagawan Villas & Spa
Existing Month : June

What?

Booking.Com Agoda
When When
Current Target Current Target
(Score/Rank) (Score/Rank) (Score/Rank) (Score/Rank)

9.5/10 9.6/10 31-Jul-23 9.5/10 9.6/10 31-Jul-23

ONLINE SCORE/RANK
Unit's Name : Giri Bhagawan Villas & Spa
Last Month : May

What?

Booking.Com Agoda
When When
Last Month Target Last Month Target
(Score/Rank) (Score/Rank) (Score/Rank) (Score/Rank)
9.4/10 9.5/10 31-May-23 9.5/10 9.6/10 31-May-23
hat?

Trip Advisor Google Review When

When
Current Target Current Target
(Score/Rank) (Score/Rank) (Score/Rank) (Score/Rank)

13/21 12/21 31-Jul-23 5/5 5/5 31-Jul-23

hat?

Trip Advisor Google Review When

When
Last Month Target Last Month Target
(Score/Rank) (Score/Rank) (Score/Rank) (Score/Rank)
14/21 13/21 31-May-23 5/5 5/5 31-May-23
 How

Action Plan

- Assist guest to write review/feedback their

experiences stay on OTA
- More active communication with all guests
- Meet & greet all inhouse guest one day after
check in

Challenge

received few comments/reviews

 Solution

more active communication with all guests

assist guest to comment/write their experiences on OTA